Customer Service Team Lead
1 week ago
Monitor the real-time dashboard and regularly track service volume, coordinating personnel activities appropriately to ensure positive service metrics across all channels.
- Handle operational tasks (flight time changes, ticket adjustments, etc.).
- Perform QA tasks to assess and implement plans to improve contact center quality.
- Handle "hot cases" requiring the intervention or authority of the Team Leader.
- Provide training for newbies if assigned by the PM.
- Report any arising issues during the shift: service issues, system errors, promotion code problems, etc.
**Requirements**:
- Education level: College degree or higher.
- At least 6 months to 1 year of experience in a similar position.
- Good communication skills in English.
- Sharp, independent thinking ability, and a proactive work attitude.
- Willingness to work flexible, rotating shifts.
**Benefits**:
- Starting salary: 10,000,000 - 12,000,000 VND/month.
- Labor benefits in accordance with the law: social insurance, union, special leave, etc., along with BellSystem24's policies, including teambuilding/travel, Tet bonuses, year-end parties, competitions, partner discounts, and more.
- Work in a supportive environment with opportunities for promotion through regular performance reviews.
- Receive leadership training and specialized courses to support career advancement.
- Develop diverse and valuable professional relationships for your future career path.
**Working time**:Flexible: 8 hours/day (including a 1-hour break) with 1 day off per week, within the following shifts:
- Earliest shift: 06:00 - 14:00
- Latest shift: 14:00 - 22:00
**Location**:No. 8A, Huynh Lan Khanh St., ward 2, Tan Binh District, HCMC.
Pay: 10,000,000₫ - 12,000,000₫ per month
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