Customer Service and Telesales Team Leader

2 weeks ago

Ho Chi Minh City, Vietnam Jeff Full time

There is more than a billion people in Asia that do not have access to mainstream financial services

At the same time, most of them have an incredible amount of valuable digital footprint in their mobile devices, online presence, social media, everyday apps & many other sources.

**Enter Jeff, loan broker for the unbanked**. We are on the way to build a new generation Credit Score based on the alternative data & become the Credit Karma of South-East Asia's emerging economies.

Jeff's journey started in 2020. Fast forward to end-2021, where over 1 million people in Vietnam and Philippines have used the opportunity to obtain funding via Jeff.

We are as determined as ever to sustain the rapid growth & bring Jeff to new markets, as well as introduce data and B2B products in the coming year.

**And the Customer Service and Telesales Team Leader has an important role to play in this story**

**Your tasks will include**:
Build a high-performing telesales team

Lead customer service specialists and improve team's performance

Create telesales scripts to reach sales targets

Gather feedback and report it to direct manager

Go the extra mile to meet sales goals

Improve customer satisfaction by delivering great customer service

Take and process orders in an accurate manner

Has can do attitude and truly believes there is a solution for every problem

Good written and verbal English language skills

Experience working with a call system

Sales-oriented

Has 2+ years of experience working as Customer Service Team Lead

Has proven experience in Customer Service and Telesales

Self-driven and has a get-shit done attitude, while being able to continuously learn and improve own skills

Basic knowledge of Microsoft Excel

Having experience working in FinTech, eCommerce, Travel or Insurance space is beneficial

Understands the importance of constant learning and self-education

Feels great in dynamic, results-oriented environment that advocates open, honest communication

Has strong sense of ownership and ability to take on bottom line results responsibility

**You will get**:
Competitive remuneration as well as other benefits

Extra vacation days

A knowledgeable, high-achieving, experienced and fun team

Constant growth in a dynamic, digital environment

Chance to pick equipment of your preference

Monthly salary, depending on experience, starting from 700 USD before tax

**Values that define us & that we seek in new team members**:
**Versatility**
If multi-functionality and ability to regroup fast is one way how you would describe yourself, we'll get along great.

**Proactivity**
The first weeks will most probably be the last weeks when you will get an exact to-do list in Jeff. We stand for people that are proactive, self-driven & can ultimately find and show a better way of carrying out certain tasks or functions.

**Business understanding**
No matter the role or seniority, you cannot perform at a world-class level if you don't understand what on earth you are building.

**Open communication**
At Jeff, we give credit to each other where it's due. And we point out the shortcomings as they appear, because everyone succeeds and everyone surely fu*ks up at least twice as often. Be respectful and honest, don't take things personally & do it for the sake of building a better team and product

**Always going extra mile**
**We pay competitive salaries and are constantly working on improving our perks' list, **but truly believe it goes both ways. You are coming to a crazy, fast-paced, early stage startup. It goes without saying that results and attitude eat timetable for breakfast here any day of the week.

**Personal growth-oriented**
We cannot tell you what skills or knowledge set you apart from great to exceptional in what you do. But we expect you will bring it up yourself & emphasize why it is important to find time or other resources for such learning. If you are not evolving, you are falling behind

**Ready for Rock'n'Roll**
We are a pack of simple people that are very honest, results driven and fast-paced. There are wild corporate parties every now and then, and there are days when every third slack message is a meme or a joke. And there is always Hektors somewhere in the office.

Ready to have a whole lot of fun while building THE new generation credit marketplace & credit score?

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