Ocean Freight Customer Service Team Leader
5 months ago
Mô tả công việc - Manage daily booking from suppliers/shippers/sales etc and Customer relationship management (external & internal), work with customers and vendors to improve our performance and service
- Implement and deploy Customer SOP, IOP - Manage team to reach customer KPI base on instruction of KAM, reduce risk and potential claims
- Be responsible for balance workload among team, Build and run frequent shipment control and performance management reports to ensure the daily excellent service provided and the KPI met
- Negotiate with Local carriers and Regional Trade Lanes to procure the best buying rates
- Reviews and promotes trade lane ocean freight projects with focus on FCL product strategy
- Management of sales contract and freight rates of all lines
- Update and quote for customers, sales
- Other works arranged by direct manager Quyền lợi được hưởng Lương thỏa thuận + phụ cấp cơm
Thưởng tháng 13
Thưởng hiệu suất công việc
Bảo hiểm sức khỏe
Khám sức khỏe định kỳ
Tất cả những quyền lợi của nhân viên Yêu cầu công việc - Bachelor Degree or above
- Knowledge of logistics or Imp - Export fields, Deep understanding of local market / shipping industry and export/import regulations
- Strong network and relationship with carriers is preferable
- Well operation knowledge, good experience in shipping, forwarding, and fluent English
- Knowledge of ocean cargo process flow - Reliable, well organized, honest, team-player
- Excellent communication skill in both Vietnamese and English, responsible, active
- Good PC skills in MS Word, MS PowerPoint and MS Excel Yêu cầu hồ sơ Bổ sung đầy đủ sau khi nhận việc: - Đơn xin việc - Giấy khám sức khỏe - Hộ khẩu - CMND
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