Ocean Freight Customer Service

6 months ago


Ho Chi Minh City, Vietnam Indo Trans Logistics Corporation Full time

Mô tả công việc - Manage daily booking from suppliers/shippers/sales etc and
- Manage booking system to receive EDI booking from customer
- Booking creation in specified system, update report
- Implement and deploy Customer SOP, IOP. Manage team to reach customer KPI base on instruction of KAM, reduce risk and potential claims
- Customer relationship management (external & internal), work with customers and vendors to improve our performance and service
- Billing checking, confirmation with overseas, send pre-alert
- Be responsible for the daily work within the team, sales support, ensure timely and proactive communication with customers and other related parties
- Ensure the daily excellent service provided and the KPI met, Upsell and cross sell base on relationship with current customer and own relationship
- Other works arranged by direct supervisor or manager Quyền lợi được hưởng Lương thỏa thuận + phụ cấp cơm

Thưởng tháng 13
Thưởng hiệu suất công việc
Bảo hiểm sức khỏe
Khám sức khỏe định kỳ
Tất cả những quyền lợi của nhân viên Yêu cầu công việc - Bachelor Degree or above
- More than 3 years’ experience in same position; the background for global forwarder and CW1 will be preferable
- Well operation knowledge, good experience in shipping, forwarding, and fluent English
- Knowledge of ocean cargo process flow
- Reliable, well organized, honest, team-player
- Excellent communication skill in both Vietnamese and English, responsible, active
- Good PC skills in MS Word, MS PowerPoint and MS Excel Yêu cầu hồ sơ Bổ sung đầy đủ sau khi nhận việc: - Đơn xin việc - Giấy khám sức khỏe - Hộ khẩu - CMND



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