Customer Service

2 months ago


Thành phố Hồ Chí Minh, Vietnam Merck Group Full time

Work Your Magic with us

Ready to explore, break barriers, and discover more? We know you’ve got big plans - so do we Our colleagues across the globe love innovating with science and technology to enrich people’s lives with our solutions in Healthcare, Life Science, and Electronics. Together, we dream big and are passionate about caring for our rich mix of people, customers, patients, and planet. That's why we are always looking for curious minds that see themselves imagining the unimaginable with us.
- Report to_**:Associate Customer Service Manager**

**Your role**:

- Handling order processing including offers, orders, delivery and cash collection.
- Handle customers’ inquiries such as documents.
- Support other members of the Customer Service team and other members of the Chemical team in their activities to achieve the common Divisional goals as requested.
- Attracts potential customers by answering product and service questions.
- Resolves product or service problems by clarifying the customer's complaint, determining the cause of the problem. Effectively cross-functional working and supporting.

**Who you are**:

- Bachelor’s degree in Chemistry or Foreign Trade.
- English fluently.
- At least 1 year experience in similar position (customer service, sales admin) at MNC.
- Highly proficient in Excel & PowerPoints.
- Positive person with can do attitude.
- Knowledge of Pharmaceutical material will be advantage.
- Knowledge of SAP/Scala will be advantage.

**What we offer**:We are curious minds that come from a broad range of backgrounds, perspectives, and life experiences. We celebrate all dimensions of diversity and believe that it drives excellence and innovation, strengthening our ability to lead in science and technology. We are committed to creating access and opportunities for all to develop and grow at your own pace. Join us in building a culture of inclusion and belonging that impacts millions and empowers everyone to work their magic and champion human progress


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