Customer Service Team Leader

**JOB DESCRIPTIONS**: Team leader will be directly responsible for tasks including (but not limited to): - Overseeing the day-to-day operations of our teams. - Performing quality monitoring as required to improve overall service quality. - Training agent on soft skills, call handling, ticket handling, and communication skills. - Training new joiners....

**Mô tả công việc**: (Mức lương: Thỏa thuận) Customer Service Team Leader: - Monitoring employee productivity and quality of customer service; - Experienced in teammanagement; - Making sure employees meet performance expectations; - Organizing workflow and ensuring that employees understand their duties or delegated tasks; - Giving...

**Mô tả công việc**: (Mức lương: Thỏa thuận) Customer Service Team Leader: - Monitoring employee productivity and quality of customer service; - Experienced in teammanagement; - Making sure employees meet performance expectations; - Organizing workflow and ensuring that employees understand their duties or delegated tasks; - Giving...

**Mô tả công việc**: (Mức lương: Thỏa thuận) Customer Service Team Leader: Monitoring employee productivity and quality of customer service; Experienced in teammanagement; Making sure employees meet performance expectations; Organizing workflow and ensuring that employees understand their duties or delegated tasks; Giving instructions to...

**Mô tả công việc** Ensure timely, accurate, and consistent data entry of employee information into the information system. Maintain up-to-date and accurate employee records, paperwork, and forms. Complete online workflow activities promptly and consistently. Oversee the background investigation process for all new hires, including...

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**Overview of role purpose & scope**: The Customer Service & Operations Team Lead is responsible for the Customer Service and Admin (CS&A) Organization in the business comprising of the: - Call Center (callouts, inbound queries and outbound surveys and core 3 nurturing), - Contract, data management for service team (maintenance team, sales team..) -...

Since 1973, Vida Shoes International has been committed to becoming a global leader in the footwear industry. We are dedicated to designing, producing, and marketing quality branded footwear using our expansive international resources. Our wealth of knowledge stems from the diversity of brands and successful products we have produced year after year. We are...

**Mô tả công việc**: (Mức lương: Thỏa thuận) Reporting to: General Manager (Australia) Department: Sales International Location: Marketing Office & Factory Number of Direct Reports: 10 Range: $1.500 - $2.000 Position Purpose: This role is responsible to proactively lead, manage and inspire our Customer Service team to deliver exceptional...

**Mô tả công việc**: (Mức lương: Thỏa thuận) Manage and supervise all functions of customer service and ensure the most effectiveness of the team to comfort residents and tenants Administrative tasks: - Receive all calls from residents or tenants - Manage taxi service - Manage information about parking lots - Manage access cards - Manage...

**1/ Job purpose**: This position is responsible for delivering DHL commitment to customers, meeting day-to-day operations requirements of the customers as indicated in Standard Operating Procedure (SOP). Ensure FTY understands and acknowledges customers’ requirements and standards. **2/ Scope of Role**: - To ensure KPI and customer’s SOP follow up...

**Mô tả công việc**: Join us in the heart of District 7, Ho Chi Minh City, at our exquisite office in one of the city's most prestigious buildings. As a customer service staff, you'll bask in the modern beauty of our workspace, collaborate with a dynamic and creative team, and enjoy the guidance of exceptional leaders, making each day a rewarding...

**Mô tả công việc**: (Mức lương: Thỏa thuận) We are looking for an individual with a background in customer service within E-commerce / Dropshipping / POD / DTC industry. As our Customer Service Associate, you will handle customer issues and ensuring orders are processed efficiently and accurately to deliver excellent experiences for our...

**Mô tả công việc**: (Mức lương: 14 - 18 triệu VNĐ) - Follow the appointments and delegation schedules, and implement the appropriate scheduling staff - Health check-up for reception and cashier, package creation, blood collection list; - Update the health check situation, close the delegation list, make a detailed table for the health...

**Mô tả công việc**: (Mức lương: Đến 20 triệu VNĐ) - Learn, capture customer needs, and successfully consult Careplus products and services through reception channels: Hotline/Facebook/Website/Zalo. - Handling customer complaints related to Careplus products and services - Caring, supporting customers & contributing to improving service...

**Company Description** Eurofins Scientific through its subsidiaries is a world leader in food, environment, pharmaceutical and cosmetic product testing, discovery pharmacology, forensics, advanced material sciences, and in agroscience Contract Research services. It is also one of the global independent market leaders in genomics and in the support of...

**Mô tả công việc**: (Mức lương: 13 - 16 triệu VNĐ) - Follow the appointments and delegation schedules, and implement the appropriate scheduling staff - Health check-up for reception and cashier, package creation, blood collection list; - Update the health check situation, close the delegation list, make a detailed table for the health...

**Mô tả công việc**: (Mức lương: Thỏa thuận) About UOB United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China,...

**About UOB**: United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia, Thailand and Vietnam, as well as...

Monitor the real-time dashboard and regularly track service volume, coordinating personnel activities appropriately to ensure positive service metrics across all channels. - Handle operational tasks (flight time changes, ticket adjustments, etc.). - Perform QA tasks to assess and implement plans to improve contact center quality. - Handle "hot cases"...