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Customer Service Associate

1 month ago

Thành phố Hồ Chí Minh, Vietnam Công Ty TNHH Pati Group Full time

**Mô tả công việc**:
(Mức lương: Thỏa thuận)
We are looking for an individual with a background in customer service within E-commerce / Dropshipping / POD / DTC industry. As our Customer Service Associate, you will handle customer issues and ensuring orders are processed efficiently and accurately to deliver excellent experiences for our customers.

Essential Roles and Responsibilities:

- Handle Customer Issues: Answer customer inquiries & problems daily in our CRM system - Gorgias.
- Supplier Coordination: Coordinate with supplier to get the information on orders, products and shipping problems to provide to customer who requested.
- Customer Experience: Answering customers with care, positive attitude to ensure good customer experience.
- Team Development: Collaborate with team leader to suggest areas of improvement for our CS team.

Skills and Qualifications:

- Experience: More than 1 years of experience, preferably in the E-commerce Industry, Dropshipping or POD or DTC.
- Language Proficiency: Fluent in English (both written and spoken), with an IELTS score of 6.5 or higher, or equivalent.
- Customer Experience Expertise: Deep understanding of customer experience principles.
- CRM Proficiency: Familiarity with CRM systems, such as: ZenDesk, HelpDesk, Gorgias,...
- Soft Skills: Attention to detail, proactive, and strong analytical and problem-solving abilities, with the ability to use data to inform decisions and drive changes.
- Effective communication and collaboration skills with team members and cross-functional teams.

Additional Requirements:

- Proactive learning behavior: We request all people to learn daily (only learn things that can support your work immediately) and share it with others.
- A positive, “can do” attitude.

Ngành nghề: Dịch vụ khách hàng

Kinh nghiệm: 1 Năm

Cấp bậc: Nhân viên

Hình thức: Nhân viên chính thức

Địa điểm: Hồ Chí Minh

**Chức vụ**: Nhân viên/Chuyên viên

**Hình thức làm việc**: Toàn thời gian

**Quyền lợi được hưởng**:

- Chế độ bảo hiểm
- Du Lịch
- Phụ cấp
- Du lịch nước ngoài
- Chế độ thưởng
- Đào tạo
- Tăng lương
- Nghỉ phép năm

**Yêu cầu bằng cấp (tối thiểu)**: Trung cấp - Nghề

**Yêu cầu công việc**:
Yêu Cầu Công Việc
Skills and Qualifications:

- Experience: More than 1 years of experience, preferably in the E-commerce Industry, Dropshipping or POD or DTC.
- Language Proficiency: Fluent in English (both written and spoken), with an IELTS score of 6.5 or higher, or equivalent.
- Customer Experience Expertise: Deep understanding of customer experience principles.
- CRM Proficiency: Familiarity with CRM systems, such as: ZenDesk, HelpDesk, Gorgias,...
- Soft Skills: Attention to detail, proactive, and strong analytical and problem-solving abilities, with the ability to use data to inform decisions and drive changes.
- Effective communication and collaboration skills with team members and cross-functional teams.

Additional Requirements:

- Proactive learning behavior: We request all people to learn daily (only learn things that can support your work immediately) and share it with others.
- A positive, “can do” attitude.

**Yêu cầu giới tính**: Nam/Nữ

**Ngành nghề**: Chăm Sóc Khách Hàng,Hành chính Văn phòng,Hành Chính/Văn Phòng

Trung cấp - Nghề
Không yêu cầu