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Customer Support Associate

2 weeks ago

Thành phố Hồ Chí Minh, Vietnam Digisource Full time

DigiSource's Client is Pati is an e-commerce company specializing in international markets, especially in North America and Europe focusing on dietary supplement

They are looking for an individual with a background in customer service within E-commerce / Dropshipping / POD / DTC industry. As our Customer Support Associate, you will handle customer issues and ensuring orders are processed efficiently and accurately to deliver excellent experiences for our customers.
- Handle Customer Issues: Answer customer inquiries & problems daily in our CRM system - Gorgias.
- Supplier Coordination: Coordinate with supplier to get the information on orders, products and shipping problems to provide to customer who requested.
- Customer Experience: Answering customers with care, positive attitude to ensure good customer experience.
- Team Development: Collaborate with team leader to suggest areas of improvement for our CS team.

**Job Requirement**
- Experience: More than 1 years of experience, preferably in the E-commerce Industry, Dropshipping or POD or DTC.
- Language Proficiency: Fluent in English (both written and spoken), with an IELTS score of 6.5 or higher, or equivalent.
- Customer Experience Expertise: Deep understanding of customer experience principles.
- CRM Proficiency: Familiarity with CRM systems, such as: ZenDesk, HelpDesk, Gorgias,...
- Soft Skills: Attention to detail, proactive, and strong analytical and problem-solving abilities, with the ability to use data to inform decisions and drive changes.
- Effective communication and collaboration skills with team members and cross-functional teams.

**Additional Requirements**:

- Proactive learning behavior: We request all people to learn daily (only learn things that can support your work immediately) and share it with others.
- A positive, “can do” attitude.

**About Company & Benefit**
- Salary: 10.000.000 - 12.000.000 VND/month + incentive based on performance (negotiate).
- Opportunity to work in a fast-growing E-commerce business.
- To fully enjoy other social welfare regimes such as: social insurance, statutory leave,...
- Joining various team bonding activities.
- Company Address: 152 Dien Bien Phu Street, Ward 25, Binh Thanh District, Ho Chi Minh city

Loại hình công việc: Toàn thời gian

Mục lương: 10.000.000₫ - 12.000.000₫ một tháng