Manager, Associate Care

**Company Description**
Customized Energy Solutions (CES), a privately-held company, is a leading service provider of market intelligence and operational support services to companies participating in the retail and wholesale electric and natural gas markets. Utilizing deep know-how developed since the inception of the deregulated energy markets, CES provides accurate & timely analysis on regulatory changes, market opportunities, and operational efficiencies for electricity and natural gas commodities. CES is also a third-party asset manager of more than 13,000 MWs of renewable and conventional generation resources across all ISOs in the United States, Ontario, Canada and Guam. CES empowers clients to achieve their goals by helping them navigate the evolving energy markets, complex market rules, and new energy technologies.

Join a rapidly growing company in an exciting and dynamic work environment. As one of the top 100 fastest growing companies in the Philadelphia region, Customized Energy Solutions offers an opportunity for significant professional growth.

Customized Energy Solutions Ltd. has been recognized regionally and nationally for its impressive and sustained growth, including INC. 500 | 5000 and The Philadelphia Business Journal as a Top 100 Companies in Philadelphia, Hall of Fame for five or more consecutive years. It was ranked as one of the “Best Places to Work” by the Philadelphia Business Journal.

Our team of associates at CES is highly motivated, innovative, and passionate about providing excellent Services to our clients. We look for individuals interested in growing with our company, and working in an exciting, open and collegial work environment. Our main office is in Philadelphia, with satellite offices in various U.S. states, Canada, Japan, India and Vietnam.

Customized Energy Solutions (Vietnam) is seeking a highly organized and proactive Manager, Associate Care & Office Administration to oversee day-to-day people and office operations in our Ho Chi Minh City office. This position will manage Associate Care and office administration for CES Vietnam, supporting a dynamic team of professionals in Ho Chi Minh City while aligning with CES’s global Associate Care standards.

The Manager will maintain associate records, support payroll and benefits, ensure compliance with Vietnamese labor law, and coordinate recruitment efforts. The role also manages office operations, vendor relationships, and engagement activities such as event planning, team building, and ordering lunches to strengthen associate collaboration.

**Responsibilities Include**:
**Associate Care (HR)**
- Maintain and update associate records in accordance with CES policies and Vietnamese labor regulations.
- Administer and ensure accurate payroll, benefits, and leave management through the HRMS system.
- Partner with legal and compliance agent to ensure compliance with local laws and regulations.
- Support recruitment efforts for Vietnam office, including resume screening, interview scheduling, and onboarding.
- Handle confidential information with discretion.

**Office Administration**
- Manage office leases, insurance, expense reports, and vendor contracts.
- Oversee office supplies, equipment, and maintenance.
- Coordinate business travel, visitor accommodations, and meeting logistics.
- Manage office budgets related to operations, supplies, and events.

**Engagement & Culture**
- Plan and coordinate team-building activities and associate engagement programs for Vietnam associates.
- Organize office lunches and refreshments for meetings and events.
- Promote CES’s collaborative, people-first culture in the Vietnam office through Associate Care initiatives and office events.

**Qualifications**
- Bachelor’s degree in business administration, Associate Care (HR), or a related field.
- Fluent in both written and spoken Vietnamese and English, with strong business communication skills.
- Preferred: Prior experience supporting technical teams (developers, QA, UAT, business analysts) in a dynamic, global company.
- Preferred: Proficiency in HRIS/payroll systems, especially MISA HRM.
- 5+ years’ experience in Associate Care, office management, or combined people/operations leadership roles, preferably in an international company.
- Strong knowledge of Vietnamese labor law, payroll practices, and compliance requirements.
- Excellent organizational and interpersonal skills with the ability to work independently.
- Proficiency in MS Office (Word, Excel, PowerPoint, Outlook) and recruitment tools.
- Experience managing events, team-building programs, or associate engagement initiatives.

**Additional Information**
At Customized Energy Solutions, we offer a competitive salary based on experience, along with comprehensive benefits like performance-based bonuses, comprehensive health coverage, and tuition reimbursement to support your ongoing growth and success

Customized Energy Solutions provides equal employment opportunities to a