Cash Management Operations

**JOB DESCRIPTION**
Advance your career with our Cash Management Operations team as an Associate, leading the way in payment processing excellence. Utilise your technical and leadership skills to enhance efficiency, ensure compliance, and optimize processes. With clear advancement opportunities, you'll support the Payment Ops Head and prepare for future leadership roles. If you're passionate about impacting international finance and thrive in a fast-paced, collaborative environment, we welcome your expertise to our innovative team.

As an Associate in the Cash Management Operations team, you will be tasked with leading a team to ensure regulatory compliance, optimize processes, and maintain high levels of efficiency and accuracy in payment processing. In this role, you will leverage your technical expertise in payment processing, leadership skills, and regulatory knowledge, all while maintaining a strong focus on operational excellence to ensure the efficient and compliant handling of payment transactions. You will also support the Payment Ops Head and act as a backup, positioning yourself in the succession pipeline for the Payment Ops Head role.

**Responsibilities**:

- Supervise and lead a team of payment processing specialists, providing guidance, training, and support to ensure optimal performance and productivity.
- Manage day-to-day operations of payment processing, including transaction monitoring, verification, and settlement, while ensuring adherence to established procedures and service level agreements.
- Ensure compliance with international regulations, including Anti-Money Laundering (AML), Know Your Customer (KYC), and sanctions screening requirements, by implementing robust compliance controls and procedures.
- Continuously review and improve payment processing workflows to enhance efficiency, reduce errors, and minimize processing times, leveraging automation and technology solutions where applicable.
- Identify and mitigate risks associated with overseas payments, such as currency exchange fluctuations, fraud, and operational disruptions, by implementing effective risk management strategies and controls.
- Manage stakeholders by maintaining close partnerships with Compliance, Products, Client Services, Sales, Regional Hubs, and other respective Regional Teams.
- Collaborate with external payment service providers, banks, and other partners to optimize payment processing capabilities, negotiate favorable terms, and resolve issues in a timely manner.
- Monitor key performance indicators (KPIs) and metrics related to payment processing operations, analyze trends, and identify areas for improvement to drive operational excellence and meet organizational objectives.
- Ensure a high level of customer satisfaction by promptly addressing inquiries, resolving payment-related issues, and maintaining effective communication with internal and external stakeholders.
- Generate regular reports on payment processing activities, transaction volumes, error rates, and other relevant metrics, providing insights and recommendations to management for decision-making purposes.
- Stay abreast of changes in payment regulations and industry best practices, proactively adapting policies and procedures to ensure compliance and mitigate regulatory risks.

**Required qualifications, capabilities, and skills**
- Bachelor’s degree in finance, accounting, business administration, or a related field.
- Strong leadership and team management skills, with the ability to motivate and develop team members
- In-depth knowledge of international payment systems, regulations, and compliance requirements.
- Excellent analytical, problem-solving, and decision-making abilities
- Fluent command of English writing and speaking
- Effective communication and interpersonal skills, with the ability to collaborate cross-functionally and interact with stakeholders at all levels.

**Preferred qualifications, capabilities, and skills**
- 10 years of experience in payment processing operations, with a focus on international payments is an advantage
- Proficiency in using payment processing software, financial systems, and Microsoft Office Suite. User tool knowledge (Alteryx/ Xceptor is a plus)

**ABOUT US**

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, nat