Customer Support Specialist

1 week ago


Thành phố Hồ Chí Minh, Vietnam CÔNG TY TNHH PATI GROUP AGENCY Full time

**Mô tả công việc**:
(Mức lương: Thỏa thuận)
- Deliver Profit-Driven Support: Handle customer inquiries across channels on Gorgias, recognizing each interaction builds loyalty and contributes to revenue.
- Provide Expert Guidance & Resolve Issues:

- Offer timely, empathetic, and solutions-driven support, acting as a Trusted Advisor in every interaction.
- Resolve issues efficiently using documented processes.
- Utilize Technology Effectively: Use CRM tools to manage tickets accurately and efficiently (Gorgias).
- Contribute to Continuous Improvement: Report customer feedback and recurring issues to support team development.

**Chức vụ**: Nhân Viên/Chuyên Viên

**Hình thức làm việc**: Toàn thời gian

**Quyền lợi được hưởng**:

- Compensation: 7.000.000 - 12.500.000 VND/month + incentive based on performance (negotiate).
- Career Growth: Fast-track promotion opportunities, including a path to CS Leader.
- Professional Development: Gain access to the latest AI tools, automation technologies, and advanced CRM systems to stay ahead in delivering exceptional customer experiences.
- Workplace Culture: Join a dynamic, innovation-driven environment focused on employee success.
- Additional Benefits: Social insurance, statutory leave, and team-building activities.

**Yêu cầu bằng cấp (tối thiểu)**: Trung cấp - Nghề

**Yêu cầu công việc**:
Your Credentials
- Experience: 2+ years in Customer Experience, Customer Success, or E-commerce support (preferably in DTC, Dropshipping, POD, or E-commerce industry).
- Language Proficiency: Good command of English (both written and spoken) to communicate with international customers.

Core Competencies
- Customer-Centric Mindset: A passion for delivering outstanding customer experiences and fostering loyalty.
- Problem-Solving & Adaptability: Strong ability to identify customer pain points and implement effective solutions.
- Proactive & Sales-Oriented: Ability to recognize upselling or cross-selling opportunities that benefit the customer.
- Collaboration & Communication: Strong teamwork skills and the ability to work cross-functionally.

Behavioral Traits
- Empathy & Active Listening: Ability to deeply understand customer concerns and provide thoughtful solutions.
- Ownership Mentality: Proactive in improving workflows and taking initiative without being asked.
- Growth Mindset: Open to feedback and continuously seeking ways to improve CX strategies.

**Yêu cầu giới tính**: Nam/Nữ

**Ngành nghề**: Chăm Sóc Khách Hàng,IT Phần Cứng,IT Phần Mềm,IT Support

Trung cấp - Nghề
Không yêu cầu



  • Ho Chi Minh City, Vietnam Công ty TNHH Công Nghệ Thông Tin ELCA Việt Nam Full time

    **Mô tả công việc**: (Mức lương: Thỏa thuận) ** About us SecuTix is a global software company providing the industry-leading SaaS Ticketing Engagement Platform. Our solution is used by the largest sports clubs, live entertainment businesses, and leading museums, managing annual sales of about 45 million tickets. ** In this role We are...


  • Thành phố Hồ Chí Minh, Vietnam Lifetrack Medical System Full time

    **Core Responsibilities** The Technical Support Specialist, reporting to the company’s Operations Manager shall perform the following functions: **1. Support retention and strong promotion or advocacy among existing customers by**: - Providing timely customer support to drive seamless and high-advocacy customer experience - Coordinating issue resolution...


  • Thành phố Hồ Chí Minh, Vietnam Company Inc. Full time

    **Customer Service Specialist (Vietnam | Work From Home)** **Location**: Vietnam (Remote) **Salary**: USD 500-600/month + Performance Bonus **Experience Required**: Minimum 6 months in Customer Service (Electronics preferred) **Language**: Proficiency in **Chinese** (required) **About the Role** We’re looking for a **Customer Service Specialist**...


  • Ho Chi Minh City, Ho Chi Minh, Vietnam Kegmil Full time $30,000 - $60,000 per year

    About Kegmil: Kegmil is revolutionizing the way mission-critical assets are repaired and maintained – by transforming complex systems of people and processes into streamlined, intelligent operations. Our mission is to empower millions of deskless field service professionals across Asia's asset-centric industries with superior technology to elevate service...


  • Thành phố Hồ Chí Minh, Vietnam Tetra Pak Full time

    At Tetra Pak we commit to making food safe and available, everywhere; and we protect what's good - protecting food, protecting people, and protecting the planet. By doing so we touch millions of people's lives every day. _ - And we need people like you to make it happen._ **_We empower you to reach your potential with opportunities to make an impact to be...

  • Customer Specialist

    7 days ago


    Thành phố Hồ Chí Minh, Vietnam Ninety Eight Full time

    _Ninety Eight is looking for a top-notch Customer Specialist to join our team. Your goal will be to ensure exceptional service standards, address customer inquiries, sustain high customer satisfaction, and contribute to the growth of Ninety Eight’s products. _ **JOB RESPONSIBILITIES** - Handle customer queries, and manage complaints by providing solutions...


  • Ho Chi Minh City, Ho Chi Minh, Vietnam NDS VIETNAM JSC Full time ₫1,500,000 - ₫4,500,000 per year

    About NDS Vietnam:NDS Vietnam is the developer behind bonbon shop, visibilityPRO, and deliveryPRO — innovative technology solutions designed to help grocery stores, pharmacies, small businesses, and manufacturers connect, manage, and grow their operations more effectively.We believe that technology should not be reserved only for large corporations — it...


  • Thành phố Hồ Chí Minh, Vietnam VNG Full time

    As a** Customer Experience Specialist** at VNGGames, you will play a key strategic role in shaping how we engage, retain, and grow our player base across multiple game titles. You will be responsible for designing the overall CRM and loyalty framework, defining customer journeys, and proposing data-driven initiatives to improve player experience. **Key...


  • Thành phố Hồ Chí Minh, Vietnam Laidon Group Full time

    **Laidon Group***: Laidon Group - Company type - IT Product - Company industry - Software Products and Web Services - Company size - 51-150 employees - Country - Vietnam - Working days - Monday - Friday - Overtime policy - No OT - At office - Skills: - English SAP ERP **Job description**: **Responsibilities**: - Identify and clarify product issues while...


  • Thành phố Hồ Chí Minh, Vietnam Galaxy Digital Holdings Co., Ltd (GH) Full time

    **Mô tả công việc**: (Mức lương: Thỏa thuận) JOB SUMMARY: The Sales Support and Operations Specialist plays a critical role in supporting the sales team by streamlining processes, coordinating between departments, and ensuring operational efficiency. This position serves as a key bridge between sales, marketing, finance, operation and customer...