Customer Support Specialist
1 week ago
About NDS Vietnam:
NDS Vietnam is the developer behind bonbon shop, visibilityPRO, and deliveryPRO — innovative technology solutions designed to help grocery stores, pharmacies, small businesses, and manufacturers connect, manage, and grow their operations more effectively.
We believe that technology should not be reserved only for large corporations — it should also empower millions of small Vietnamese business owners to operate more professionally and achieve sustainable growth.
Learn more about us on our website:
Job Overview:
As a Customer Support Specialist, you will play a key role in supporting clients during and after software deployment, ensuring smooth operations and high customer satisfaction across our key products — bonbon shop, visibilityPRO, and deliveryPRO
Key Responsibilities:
1. Post-Go-Live Support
- Manage system maintenance after handover, including issue resolution and system updates.
- Record, summarize, and report incidents clearly and accurately.
- Develop and maintain user manuals and documentation.
- Handle client change requests, ensuring quality and timely delivery.
2. Customer Care & Relationship Management
- Serve as the primary point of contact for clients during and after project implementation.
- Monitor client satisfaction, conduct regular reviews, and propose improvement solutions.
- Understand clients' business objectives to foster long-term partnerships.
3. Process & Team Coordination
- Collaborate effectively with internal teams (DEV, BA, QC) to ensure project timelines are met.
- Contribute to process improvement and the development of internal SOPs.
- Support onboarding and performance evaluation for new team members.
Requirements:
- Bachelor's degree in Information Technology, Information Systems, Business Administration, or related fields.
- Experience in
B2B software deployment, distribution systems, or retail management
is an advantage. - Strong project management and progress tracking skills.
- Excellent communication and collaboration abilities across teams and with clients.
- Good analytical thinking, problem-solving, and risk management skills.
- Proficiency in
Jira, Confluence, Excel, and presentation
tools.
Benefits:
- Competitive salary based on your skills and experience.
- Lunch allowance, 13th-month salary, holiday bonuses, and performance-based rewards aligned with company results.
- Clear impact and visibility - take ownership, drive growth, and make a tangible difference in a fast-growing startup environment.
- Engaging culture with annual company trips, team-building activities, and monthly birthday celebrations.
- Open and empowering workplace where your ideas and initiatives are always valued.
Location
: 42/2 Nguyen Van Troi Street, Phu Nhuan District, HCMC
Working Hours:
Monday – Friday | 8:00 AM – 5:00 PM
How to Apply
: Please send your CV to with the subject: [Fullname_Position]
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