Customer Service Specialist

4 days ago


Thành phố Hồ Chí Minh, Vietnam Company Inc. Full time

**Customer Service Specialist (Vietnam | Work From Home)**

**Location**: Vietnam (Remote)
**Salary**: USD 500-600/month + Performance Bonus
**Experience Required**: Minimum 6 months in Customer Service (Electronics preferred)
**Language**: Proficiency in **Chinese** (required)

**About the Role**

We’re looking for a **Customer Service Specialist** who’s passionate about helping users, solving problems, and creating great customer experiences.

As part of our **UGREEN Vietnam** team, you’ll be the voice of the brand — managing buyer interactions, addressing inquiries, and ensuring each customer feels heard and valued. This role is ideal for someone who’s analytical, patient, and detail-oriented, with strong communication skills in **Chinese** and **English**.

**What You’ll Do**
- **Support Customers**: Handle inquiries, feedback, and complaints through buyer chats, providing professional, user-focused solutions.
- **Resolve Issues Promptly**: Track, follow up, and ensure all customer concerns are resolved effectively.
- **Analyze & Improve**: Conduct data analysis on returns and service trends to identify issues and suggest product or process improvements.
- **Organize Information**: Maintain accurate documentation to support the operations and sales teams.
- **Collaborate Across Teams**: Coordinate with other departments to ensure smooth workflows and continuous improvement.
- **Optimize Processes**: Participate in regular reviews to enhance efficiency, workflow, and customer satisfaction.

**What You’ll Bring**
- Bachelor’s degree or equivalent experience.
- At least **6 months of customer service experience**, preferably in **electronics or tech products**.
- Proficiency in **Chinese** (required) and **English** (a plus).
- Skilled in **Microsoft Office (Excel, Word)** and online communication tools.
- A proactive, patient, and detail-oriented mindset.
- Strong analytical, communication, and teamwork abilities.
- Adaptable under pressure with a continuous improvement mindset.

**Why You’ll Love Working With Us**
- 100% **Work From Home** setup — flexibility and comfort
- **Performance-based bonuses** to reward excellence.
- Work with an international team and grow in a fast-evolving consumer electronics brand.
- A culture that values collaboration, learning, and customer obsession.

Pay: 13,000,000₫ - 15,750,000₫ per month



  • Thành phố Hồ Chí Minh, Vietnam Adidas Full time

    PURPOSE & OVERALL RELEVANCE FOR THE ORGANIZATION: The Customer Service team’s mission is to deliver best in class customer experience through operational excellence. Effective account operations help streamline processes such as order fulfillment, inventory management, invoicing, ensuring that customers receive their products on time and in full. This...


  • Thành phố Hồ Chí Minh, Vietnam Dow Full time

    At Dow, we believe in putting people first and we’re passionate about delivering integrity, respect and safety to our customers, our employees and the planet. Our people are at the heart of our solutions. They reflect the communities we live in and the world where we do business. Their diversity is our strength. We’re a community of relentless problem...


  • Thành phố Hồ Chí Minh, Vietnam BI Vietnam Ltd Full time

    **The Position **Logistics & Customer Service Specialist**: - Ensure accuracy of replenishment planning book by regular review of alerts & follow up with respective countries, monthly check of accuracy of inventory & forecast upload, perform interface checkSupport coordination of life cycle activities : SLCI/RSPP status, transfer master list, SKU withdrawal...


  • Ho Chi Minh City, Ho Chi Minh, Vietnam Tập Đoàn Khải Hoàn Land - Khai Hoan Land Real Estate Group Full time ₫1,500,000 - ₫3,000,000 per year

    Company DescriptionKhai Hoan Land is one of Vietnam's leading real estate corporations, renowned for providing comprehensive services including property distribution, investment, project development, and talent training. With a strong nationwide network and a robust business strategy, Khai Hoan Land creates world-class real estate projects while fostering a...


  • Thành phố Hồ Chí Minh, Vietnam Công Ty TNHH Jupiter Việt Nam Full time

    **Mô tả công việc**: (Mức lương: 12 - 18 triệu VNĐ) - Customer relation build up and maintain - Complaints shooter - Be capable to negotiate customer production line adjustment if late delivery. - Inventory management - Supplier Billing and Customer AR collection - Get inside / first info. - Customer satisfaction **Chức vụ**: Nhân...


  • Thành phố Hồ Chí Minh, Vietnam TelestarVN Full time

    I. REQUIREMENTS - High-level English (speaking, reading, writing) - 1-2 years of experience as a Customer Service Specialist - Attentive to the smallest details - Ability to work independently and make sound business decisions on a case-by-case basis - People-person who enjoys helping others - The ability to prioritize and multitask, with excellent time...


  • Thành phố Hồ Chí Minh, Vietnam OUTSOURCE SOLUTIONS CO.,LTD Full time

    _**Outsource Solutions**_ _is a service company specializing in assisting clients in finding the right partners to build, operate, and manage projects according to their specific requirements at a reasonable cost. We are committed to delivering optimal solutions that help clients save time and resources while ensuring the highest operational efficiency._ -...


  • Thành phố Hồ Chí Minh, Vietnam Huhtamaki Group Full time

    Inspired to grow with your experience, learn and share with new colleagues? Huhtamaki is a key global provider of sustainable packaging solutions for consumers around the world, enabling wellbeing and convenience. Our innovative products protect on-the-go and on-the-shelf food and beverages, ensuring hygiene and safety, and help prevent food waste. We are...


  • Thành phố Hồ Chí Minh, Vietnam FedEx AMEA Full time

    Provide comprehensive financial services to customers, including account management, credit advice, collection and payment solutions. - Analyze customer financial needs and develop tailored solutions to meet those needs, ensuring a high level of customer satisfaction. - Manage customer accounts, keeping accurate records of transactions, payments, and any...


  • Thành phố Hồ Chí Minh, Vietnam Hegka Vietnam Full time

    **About THIENTU BPO & HR**: THIENTU BPO is a leading provider of **business process outsourcing (BPO) solutions**, specializing in **customer service, back-office support, and operational excellence**. We are seeking a **Client Service Specialist** with **3+ years of experience in client service, account management, or BPO & HR-related roles** to manage...