Client Service Specialist

2 weeks ago

Thành phố Hồ Chí Minh, Vietnam Hegka Vietnam Full time

**About THIENTU BPO & HR**:
THIENTU BPO is a leading provider of **business process outsourcing (BPO) solutions**, specializing in **customer service, back-office support, and operational excellence**. We are seeking a **Client Service Specialist** with **3+ years of experience in client service, account management, or BPO & HR-related roles** to manage client engagement, follow up on **new project inquiries and RFQs**, and ensure smooth service coordination.

**Role Overview**:
As a **Client Service Specialist**, you will act as a key liaison between clients and internal teams, ensuring **smooth communication, project coordination, and service delivery**. You will handle **new project inquiries, follow up on RFQs, and support BPO % HR service implementation** to meet client expectations effectively.

**Key Responsibilities**:
**1. Client Follow-Up & Relationship Management (40%)**:

- Serve as the **primary contact** for clients regarding **new BPO & HR project inquiries and RFQs**.
- Follow up with **existing and potential clients** to gather project requirements and ensure timely responses.
- Maintain **long-term client relationships**, addressing concerns and providing ongoing support.

**2. RFQ & Proposal Coordination (20%)**:

- Assist in managing the **RFQ submission process**, ensuring all client requirements are accurately documented.
- Collaborate with **business development and operations teams** to develop tailored service proposals.
- Track RFQ progress and communicate proposal timelines to clients.

**3. Service Coordination & Project Onboarding (20%)**:

- Ensure a **smooth transition from inquiry to service execution** for new **BPO & HR** projects.
- Work with internal teams to **align service delivery with client expectations and SLAs**.
- Monitor **service performance** and provide updates to clients as needed.

**4. Client Reporting & Data Management (10%)**:

- Maintain and update **client interaction records** using CRM tools.
- Assist in generating **reports on client activity, service performance, and business opportunities**.
- Provide **data-driven insights** to improve client service and satisfaction.

**5. Internal Coordination & Process Improvement (10%)**:

- Work closely with **business development, operations, and account management teams** to improve **client service workflows**.
- Identify **process improvements** to enhance client communication and service efficiency.
- Stay updated on **BPO & HR** industry trends** to provide better client insights and recommendations.

**Qualifications & Experience**:

- ** 3+ years of experience** in **client service, account management, or**BPO & HR**-related roles**.
- Strong **client relationship management** skills with experience handling **RFQs and service coordination**.
- Excellent **communication, follow-up, and coordination** skills.
- Ability to **multitask, prioritize tasks, and manage client requests efficiently**.
- Experience using **CRM tools and client management systems**.
- Strong attention to detail and **problem-solving skills**.
- ** Fluent in English** (Chinese language skills are a plus).

**Benefits**:

- ** Insurance benefits as per Vietnamese Labor Law**, including **social insurance, health insurance, and unemployment insurance**.
- ** Collaborative team culture** with a supportive and inclusive work environment.

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