Customer Service Representative

2 weeks ago


Thành phố Hồ Chí Minh, Vietnam TelestarVN Full time

I. REQUIREMENTS
- High-level English (speaking, reading, writing)
- 1-2 years of experience as a Customer Service Specialist
- Attentive to the smallest details
- Ability to work independently and make sound business decisions on a case-by-case basis
- People-person who enjoys helping others
- The ability to prioritize and multitask, with excellent time management skills.
- Strong interpersonal skills, including active listening.
- The capacity to remain calm under intense pressure, especially when dealing with angry customers.
- Being patient and attentive.
- Excellent organizational skills.
- Familiarity with CRM systems and practices

II. BENEFITS
- Working in a dynamic and flexible environment (no dress code, Pantry full of snacks and food...)
- Insurance, day leaves are based on the Vietnamese Labor Law.
- Incentive will be added based on performance
- Working time: Monday - Friday (From 13:00 - 22:00)

III. RESPONSIBILITIES
- Handling customer complaints, escalating to a manager if an issue cannot be resolved.
- Identifying and assessing customer needs to ensure satisfaction.
- Maintaining accurate and detailed records of customer interactions and account information.
- Providing product recommendations when appropriate.
- Building strong, lasting relationships with customers to ensure they feel supported and valued.
- Engaging in active listening through written communication and ensuring a calm, professional tone even in difficult situations.
- Responding accurately and efficiently to customer inquiries, providing clear explanations and solutions.

Pay: From 12,000,000₫ per month



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