Customer Services Manager
2 weeks ago
**Customer Service Operations**
- Develop and implement customer service policies, procedures, and standards to enhance user/driver experience.
- Monitor key performance indicators (KPIs) such as response time, first contact resolution (FCR), and customer satisfaction (CSAT).
- Work closely with cross-functional teams (Operations, Business Development, Tech) to address customer/driver pain points and improve service quality.
**Customer Experience Enhancement**
- Identify customer/driver trends and pain points through data analysis and feedback.
- Collaborate with product and tech teams to optimize user/drivers journeys and reduce service issues.
- Implement automation and self-service solutions (FAQs, chatbots) to improve efficiency.
**Team Leadership & Development**
- Recruit, train, and mentor customer service representatives and team leaders.
- Conduct regular performance evaluations and provide coaching for continuous improvement.
- Foster a customer-first culture within the team, ensuring empathy and professionalism in all interactions.
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Customer Service Manager
1 week ago
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Customer Service Manager
2 weeks ago
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Credit Services, Operations Manager
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Customer Service
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Customer Service Representative
2 weeks ago
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Customer Service Supervisor
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