Credit Services, Operations Manager

6 days ago

Thành phố Hồ Chí Minh, Vietnam HSBC Global Services Limited Full time

**Some careers have more impact than others.**
If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

HSBC Corporate and Institutional Banking is a markets-led, financing-focused business that provides investment and financial solutions. Through our international network, we connect emerging and mature markets, covering key growth areas. We partner with our corporate, government and institutional clients to help them achieve consistent, long-term performance. Our products and services include advisory, financing, prime services, research and analysis, securities services, trading and sales and transaction banking.

We are currently seeking a high calibre professional to join our team as an Credit Services, Operations Manager.

**Principal Accountabilities**:
**Impact on the Business/Function**

- Is responsible for ensuring the teams deliver in line with its demand statements
- Is responsible for planning and prioritization of day to day services across teams
- Is responsible for supporting the implementation of change programmes as directed by the Line manager, including Global Standards
- Develop and implement Operating Procedures in accordance with the respective Business Services Operating Model; highlighting any local procedures.

**Customers / Stakeholders**

- Establishes targets for a number of teams to meet overall goals in Production Quality, Service Quality, Financial Performance
- Is responsible for identifying opportunities to improve service Quality across teams.

**Leadership & Teamwork**

- Establishes the goals for Team members and manages their performance.
- Support LM for the coaching and development of individual team members and the overall development plans of the teams
- Is able to recruit team members within agreed headcount plans as directed by the Line Manager
- Is accountable for the cascade of communication across teams.

**Operational Effectiveness & Control**

- Is accountable for the effective use of resources and use of Production Management tools to deliver established levels of Production Quality across teams.
- Manages resources across teams to ensure performance levels continually meet agreed standards
- Is accountable for the effective use of controls to ensure operational risk is within agreed limits across teams.
- Must respond to all escalations, resolving or escalating all issues with operational effectiveness in a timely and appropriate manner

**Knowledge & Experience / Qualifications**

- Minimum 3 years’ experience in operations or in a directly related business/function
- Minimum 2 years’ experience in leading a team
- Clear understanding of multiple operational workflows and associated operational controls
- Proven track record towards high level of customer service.
- Effective communication skills.
- Strong interpersonal skills.

Issued by The Hongkong and Shanghai Banking Corporation Limited

  • Credit Services, Operations Manager

    2 weeks ago

    Ho Chi Minh City, Ho Chi Minh, Vietnam HSBC Full time ₫1,500,000 - ₫3,000,000 per year

    Some careers have more impact than others.If you're looking for a career where you can make a real impression, join HSBC and discover how valued you'll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.HSBC Corporate and...

  • Credit Services, Operations Manager

    2 weeks ago

    Ho Chi Minh City Metropolitan Area, Vietnam HSBC Full time $30,000 - $60,000 per year

    Brand: HSBCArea Of InterestLocation:Ho Chi Minh, -, VN, 700000Work StyleDate: 21 Oct 2025Some Careers Have More Impact Than Others.If you're looking for a career where you can make a real impression, join HSBC and discover how valued you'll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC...

  • Head of Retail Credit Risk Strategy

    2 weeks ago

    Thành phố Hồ Chí Minh, Vietnam HSBC Global Services Limited Full time

    Some careers have more impact than others. If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. Risk and...

  • Operation Assistant, Credit Services

    2 weeks ago

    Ho Chi Minh City, Vietnam HSBC Full time

    -Job Advert Details **Some careers have more impact than others.** If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you...

  • Payment Operations

    1 week ago

    Thành phố Hồ Chí Minh, Vietnam Shopee Full time

    Department Operations - LevelExperienced (Individual Contributor) - LocationVietnam - Ho Chi Minh City The Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the...

  • Credit Control Services, Operations Support

    2 weeks ago

    Ho Chi Minh City, Vietnam HSBC Full time

    -Job Advert Details Some careers grow faster than others. If you’re looking for a career that will give you plenty of opportunities to develop, join HSBC and your future will be rich with potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that...

  • Customer Service Lead

    4 days ago

    Thành phố Hồ Chí Minh, Vietnam Trusting Social Full time

    **Mô tả công việc**: (Mức lương: Thỏa thuận) We are an AI Fintech company specializing in assessing consumers’s credit profiles in emerging markets, combining pioneering AI with large alternative data sources. In 2020, we reached our ambitious milestone of credit profiling 1bn consumers spanning 4 countries - Vietnam, Indonesia, India & the...

  • Officer, Credit Processing

    1 week ago

    Thành phố Hồ Chí Minh, Vietnam Techcombank Full time

    3 Dec 2024**Officer, Credit Processing (40000108)**: - Category: Operations Division- Job Type: - Facility: Operations**Job Purpose**: The job holder performs drafting and checking credit records (limit profile, disbursement, guarantee, LC, discounting,...), collateral records (including receiving - release - adjusting collateral,...), post-loan credit...

  • Officer, Credit Processing

    1 week ago

    Thành phố Hồ Chí Minh, Vietnam Techcombank Full time

    7 Oct 2024**Officer, Credit Processing (40000108)**: - Category: Operations Division- Job Type: - Facility: Corporate Banking**Job Purpose**: The job holder performs drafting and checking credit records (limit profile, disbursement, guarantee, LC, discounting,...), collateral records (including receiving - release - adjusting collateral,...), post-loan...

  • Operation Manager

    1 week ago

    Ho Chi Minh City, Vietnam Fe Credit Full time

    **Mô Tả Công Việc**: **OBJECTIVES** Consult, implement and monitor Change Request from Info Enrichment Data Partner Team, Facial Check e-KYC team and stakeholders **COMMUNICATION** - **Internal (within VPB FC)**:To work with BUs of Risk Management Division, IT Division and other stakholders on Change Request related to Data Enrichment - **External...