Payment Operations

7 days ago

Thành phố Hồ Chí Minh, Vietnam Shopee Full time

Department Operations
- LevelExperienced (Individual Contributor)
- LocationVietnam - Ho Chi Minh City

The Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud.

**About the Team**:

- The ShopeePay Credit team enables and drives innovations by providing a range of financial products and services to individuals and SMEs across the country. Join us and be the driving force in launching our business across Vietnam.
- Coordinate the entire paperwork process (contracts, reconciliation minutes, invoices, etc.) for Credit team, ensuring compliance and timely delivery.
- Prepare necessary documentation for the vendor setup and onboarding process.
- Perform accurate and timely reconciliations to support invoicing and financial reporting.
- Execute payment processing for the team’s vendors, from invoice receipt to final payment.
- Actively monitor and follow up Credit team’s payables and receivables.
- Collaborate with internal and external stakeholders to resolve documentation and payment issues, ensuring smooth operational workflows.

**Requirements**:

- At least 1 year experience in Accounting/ Banking/ Finance/ Tech start-up (e-commerce, fintech).
- Have knowledge/ experience of working with accounting/ credit documents like contracts, invoices.
- Proficient written and verbal communication skills in English and Vietnamese to coordinate with internal stakeholders across the region and prepare bilingual documents.
- Strong proficiency in Microsoft Excel, Word, Power Point.
- Strong sense of accuracy, integrity and responsibility.
- Demonstrated ability to learn quickly, handle multiple tasks and meet deadlines.
- Good team player with a positive attitude and the ability to work with multiple parties.
- SQL is a plus.

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