Customer Service Supervisor

**Mô tả công việc**:
(Mức lương: Thỏa thuận)
1. Develop and Manage Pricing Strategies:

- Develop pricing proposals based on market trends and customer requirements.
- Manage and update customer quotations, rate sheets, and contracts.
- Support the sales team with rate inquiries and customized service offerings.

2. Manage Booking and Transactions:

- Work closely with overseas offices/agents to handle booking confirmations, shipping instructions, and problem resolutions.
- Monitor and ensure shipments are booked and transported on time and according to customer requirements.
- Handle issues related to bookings and transportation, ensuring customer satisfaction.
- Maintain and update shipment records accurately in the system.
- Provide excellent customer service by promptly responding to customer inquiries and handling complaints professionally.
- Continuously seek to improve processes for better efficiency and customer satisfaction.

3. Analysis and Reporting:

- Track and analyze shipment performance (on-time delivery, cost management, exceptions).
- Prepare regular reports on shipment status, volume trends, carrier performance, and customer feedback.
- Identify process gaps and recommend improvement actions to management.

4. Support and Develop Team:

- Share knowledge and best practices with team members to enhance service quality, coordination, problem solving skills
- Assist in training new team members on systems, processes, and US trade compliance requirements.
- Actively contribute ideas to optimize team operations and increase productivity of team.

5. Collaborate with Other Departments:

- Coordinate with related departments (Sales, Pricing, Booking, Operations, Documentation etc.) to ensure smooth pricing and booking processes.
- Ensure requests and feedback from other departments are handled promptly and effectively.

6. Ensure Compliance and Service Quality:

- Ensure all pricing and booking processes comply with company regulations and legal standards.
- Monitor and ensure the quality of services provided to customers meets the highest standards.

7. Additional Responsibilities:

- Perform other tasks and projects as assigned by the Manager or upper level.

**Chức vụ**: Nhân Viên/Chuyên Viên

**Hình thức làm việc**: Toàn thời gian

**Quyền lợi được hưởng**:
13th-month salary and performance-based bonuses as per company policy
**Yêu cầu bằng cấp (tối thiểu)**: Đại Học

**Yêu cầu công việc**:
1. Educational Background:

- Bachelor’s degree in relevant fields such as Economics, Logistics, Business Administration, supply chain Management, international Business or equivalent

2. Experience:

- Minimum of 3-5 years of experience in sea export, operations, with a strong emphasis on a customer service and overseas agent management.
- In-dept understanding of sea freight export procedures to the US,CA, including key regulatory requirements.
- Have experience in Cargowise, ERP or related platform in Logistics industry.

3. Language Skills:

- Proficiency in English (listening, speaking, reading, and writing)

4. Skills and Abilities:

- Ability to lead and develop a team.
- Ability to manage multiple tasks and prioritize effective in a fast-paced environment
- Hight attention to details and organizations skills
- Ability to adapt to changing business needs and time-sensitive requirements
- Strong communication and teamwork skills.
- Proficiency with tools and software supporting pricing and booking management.
- Open-minded, proactive, and able to work in a culturally diverse environment.
- Strong problem-solving skills and the ability to work independently and under pressure.

**Yêu cầu giới tính**: Nam/Nữ

**Ngành nghề**: Chăm Sóc Khách Hàng,Giám Sát Dịch Vụ,Kinh Doanh/Bán Hàng,Nhà Hàng/Khách Sạn,Xuất Nhập Khẩu

Đại Học
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