Customer Service Representative
6 days ago
**Mô tả công việc**:
(Mức lương: 10 - 12 triệu VNĐ)
- Handled customer inquiries via inbound/outbound calls and live chat, delivering prompt, accurate, and satisfactory solutions to their concerns and service requests.
- Managed international shipments between Vietnam and global destinations, ensuring smooth coordination and timely delivery.
- Consulted customers to understand their specific needs and provided clear guidance on export/import policies, special handling requirements, and compliance matters.
- Enhanced customer experience at SF International Express by demonstrating professionalism, empathy, and a strong service mindset in every interaction.
- Offered expert advice on suitable customs declaration types, Incoterms, and clearance procedures to facilitate efficient cross-border logistics.
- Collaborated closely with supervisors to optimize daily workflows, improve operational efficiency, and reduce overall lead times.
**Chức vụ**: Nhân Viên/Chuyên Viên
**Hình thức làm việc**: Toàn thời gian
**Quyền lợi được hưởng**:
- Laptop
- Chế độ bảo hiểm
- Du Lịch
- Phụ cấp
- Du lịch nước ngoài
- Đồng phục
- Chế độ thưởng
- Chăm sóc sức khỏe
- Đào tạo
- Tăng lương
- Công tác phí
- Nghỉ phép năm
- CLB thể thao
**Yêu cầu bằng cấp (tối thiểu)**: Trung cấp - Nghề
**Yêu cầu công việc**:
- Diploma in Business (preferable) or equivalent.
- At least one year of experience in a Customer Contact Centre or Telesales environment.
- Fluent in Chinese language (HSK4 above) or English.
**Yêu cầu giới tính**: Nam/Nữ
**Ngành nghề**: Chăm Sóc Khách Hàng,Kinh Doanh/Bán Hàng,Tư Vấn Bán Hàng,Xuất Nhập Khẩu
Trung cấp - Nghề
Không yêu cầu
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