Customer Service Manager

**Salary**: Thương lượng **Location**: Hồ Chí Minh **Team**: Customer Service **Application deadline**:09/07 — 08/08/2025 **Job Description**: **Working Location**: 16th, 34 Road, Tran Nao Street, An Khanh Ward, Thu Duc City, HCMC. **Team**:Customer Service **Line report**:Country Director **Lixibox** is a full-stack one-stop omni-channel...

**Customer Service Operations** - Develop and implement customer service policies, procedures, and standards to enhance user/driver experience. - Monitor key performance indicators (KPIs) such as response time, first contact resolution (FCR), and customer satisfaction (CSAT). - Work closely with cross-functional teams (Operations, Business Development, Tech)...

**Main responsibilities** - Present, promote and sell services to prospective customers to meet individual monthly targets. - Collaborate with the Customer service staff/Sales Admin to complete orders as the company's procedure (This task will be trained later). - Maintain customer relationships. - Manage customer data and orders on CRM. - Provide regular,...

**About One IBC**: With a work force of 120 employees, One IBC has established a strong presence in the region with six offices in Lithuania, the USA, Singapore, HongKong, Vietnam, and Dubai(UAE), and we continue to expand our geographical reach through regional partner ships. One IBC provides an integrated suite of services, including Business Formation...

**Mô tả công việc**: (Mức lương: 22 - 25 triệu VNĐ) TASKS OF CUSTOMER SERVICE ASSISTANT - Introduce and consult our customers and perform the progress of enrollment of new students. Deal and respond directly with customers. - Handle and resolve customer complaints/requirements. - Set up new customer accounts, manage customers' accounts on the...

GENERAL DESCRIPTION: This position is responsible for addressing customer requirements and expectations by providing products and service information, resolving products and service problems as well as providing corrective action plans. This will include but not limited to all customer requirements agreed in SOP & KPI. The individual will also be required as...

GENERAL DESCRIPTION: This position is responsible for addressing customer requirements and expectations by providing products and service information, resolving products and service problems as well as providing corrective action plans. This will include but not limited to all customer requirements agreed in SOP & KPI. The individual will also be required as...

**Mô tả công việc**: (Mức lương: Thỏa thuận) 1. Develop and Manage Pricing Strategies: - Develop pricing proposals based on market trends and customer requirements. - Manage and update customer quotations, rate sheets, and contracts. - Support the sales team with rate inquiries and customized service offerings. 2. Manage Booking and...

**Mô tả công việc**: (Mức lương: Thỏa thuận) WHAT YOU WILL GET: JOB DESCRIPTION: CUSTOMER SUPPORT AND ENGAGEMENT: Manage chat channels on the company website, providing accurate information and assisting with customer concerns. Monitor and respond to customer feedback and reviews on food delivery apps and Google, ensuring all issues are...

**Main Responsibilities** - Provide quality customer service in accordance to set KPIs and service standards. - Accept bookings & orders placed by customers. - Keep up to date with the latest product, marketing and service information for the delivery of service to customers. - Demonstrate good telephone etiquette when dealing with both internal and external...