Customer Service Representatives
2 weeks ago
About This Role
The role we are offering you:
- Act as first and main point of contact for all customers, clients, and guests throughout their ‘lifecycle’ within the training center.
- Act as pivot between clients/guests and the various back-office functions to ensure customer services delivery expectations are being met and/or exceeded consistently.
- Execute front office duties to provide customers with requested information regarding the training session arrangement (schedules, changes, etc.) and logistics (hotel, transport, visa) or any other issue that our customers can reasonably request.
- Ensure facilities are ready, prepared and organized in support of tuition activities.
- Takes ownership of any facility, training, administration calamities that may reasonably influence the individual customer’ experience, acts as interface to the customer to ensure such are always mitigated and suggests initiatives to continuously improve our client services processes to the Customer Service Group Leader.
- Answers emergency phone calls/messages outside office hours and follows up on emergent situations if required as locally agrees.
- Assures a maximum return rate of customer surveys, collects, and prioritizes all information, and makes a monthly synthesis to the Customer Service Group Leader.
- Handles all administrative duties in the office and at the training center, including documentation and goods courier; procurement (non-technical related purchasing) with handling the process from getting quotation until delivery (including Ariba system);
- Keep and claim petty cash;
- Order and monitor refreshments and services in pilot crew lounge;
- Process business travel arrangement for internal and external stakeholders upon requested;
- Participate in the planning and execution of company events;
- Other admin tasks as requested.
- High school diploma, with at least 2 years of experience in the hospitality or training sector is a plus.
- Willing to take emergency phone calls outside regular office hours and respond promptly to emergent situations as locally agreed.
- Engaged in either PC/computer work or physical activities.
- Detail-oriented, skilled in interpreting customers' specific needs and resolving their problems.
- Dedicated to ensuring customers have a high-value experience.
- Being able to multi-task and can work both independently and in team.
- Excellent communication and problem-solving skills.
- Being highly organized with great time management skills.
LI-NY1
Position Type
Temporary (Fixed Term)
CAE thanks all applicants for their interest. However, only those whose background and experience match the requirements of the role will be contacted.
Equal Opportunity Employer
- CAE is an equal opportunity employer committed to providing equal employment opportunities to all applicants and employees without regard to race, nationality, colour, religion, sex, gender indentity and expression, sexual orientation, disability, neurodiversity, veteran status, age, or other characteristics protected by local laws._
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