English-speaking Customer Service Specialist

_**Outsource Solutions**_ _is a service company specializing in assisting clients in finding the right partners to build, operate, and manage projects according to their specific requirements at a reasonable cost. We are committed to delivering optimal solutions that help clients save time and resources while ensuring the highest operational efficiency._
- With a customer-centric approach, _**Outsource Solutions**_ _continuously enhances the quality of our services to provide the best possible experience. At the same time, we foster a professional, transparent, and equitable working environment where every employee is valued and given opportunities for growth._
- If you are looking for a stable workplace with abundant learning and development opportunities, _**Outsource Solutions**_ _is the ideal choice to accompany you on your career journey._

**ENGLISH-SPEAKING CUSTOMER SERVICE SPECIALIST (US Market/Night Shift At The Office/22++ Mil)**

**Night Shift Fulltime: US Time Zone**

**1/ JOB RESPONSIBILITIES**:

- Conduct customer care calls to customers. Guide and assist customers in understanding the terms and conditions when participating in the company's service.
- Resolve client complaints and inquiries within the designated scope.
- Advise on the best solutions to address customer issues. Monitor, collect, upload, and process documents provided by customers.
- Act as a liaison between clients and various internal departments, ensuring seamless communication and resolution of client issues. Adhere to company procedures, guidelines, policies, and cultural standards, maintaining a high level of professionalism in all interactions.
- Perform additional duties as assigned by management to support departmental and organizational goals.

**2/ REQUIREMENTS**:

- Good communication and negotiation skills.
- **Minimum 2 years of experience** in Customer Service Specialist/Customer Care Specialist/Customer Relationship Specialist/Processor Representative positions or related positions.
- Proficiency in meticulous attention and focus on every detail.
- Proficient in Microsoft Office.
- Ability to thrive in a high-pressure environment and work effectively both independently and in a team.
- Good health condition, and able to work night shifts.
- Proficient in time management, task progress management, and tight team management in a high-pressure environment.
+ Can start working immediately, attend interviews, and start work promptly.

+ Have previous experience working in banks/financial organizations and possess a solid understanding of customer service practices.

+ Have previously worked with US banks.

**3/ WE CAN OFFER**:

- **High salaries for high performance; Official Salary: 22.000.000 VND + Bonus.**:

- Work in a foreign-friendly and professional environment.
- Full participation in social insurance according to government regulations.
- Annual regular health check-ups.
- Team building activities and a 13th-month salary based on the company's business performance.
- Receive comprehensive training on company processes before starting work - continuous supervision and guidance from management until proficiency is achieved.
- The company provides all the necessary work equipment.
- Training on software usage such as CRM, ZOOM as required by the company.
- Access to a pantry with free tea, snacks, coffee, noodles, etc., daily. Microwave, refrigerator, hot and cold water dispenser with a view of the city.
- Separate resting area during lunch break.
- Working environment: young, dynamic, productive & speed-focused with various departments and over 60 employees.
- Competitive salary commensurate with capabilities. Fair evaluation and opportunities for career advancement.

**4/ JOB DETAILS**:

- **Employment type: Full-time (Night shift) at the office, remote/hybrid working are not accepted.**:

- Industry: Financial services in the US market (No insurance, No lending).
- Working hours: 21:00 - 6:00, 22:30 - 07:30 or 23:30 - 8:30, 5 days/ week (working by US business hours)**.**:

- Location: 60/15 Ly Chinh Thang Street, District 3, HCM City.

Pay: From 22,000,000₫ per month

Application Deadline: 2025/09/30
Expected Start Date: 2025/08/14