Customer Service

**Job Details** - Company: Teleperformance Malaysia - Job Title: Customer Success Specialist - Vietnamese & English Speaking - TP Code: ID-B001-EN- CSS-Vietnamese - Location: GBS, Bayan Lepas, Penang - Shift: 5 working days (rotational shift) **Job Highlights** - Visa Expedition + one way flight ticket + 1 week accommodation. - Join an International Company with a dynamic, youthful workplace. - Premium workspaces - On site Trainings & Career Development **Overview** So, what will you be doing as a Customer Success Specialist? The Customer Success Specialist (CSS) will provide the best customer experience by understanding and fully grasping requests, inquiries and complaints from our customers, making them feel valued and glad to have consulted the company through various communication channels. **Your Responsibilities** - Proven experience in customer-facing roles (phone, chat, in person). - Passionate about delivering exceptional customer experiences. - Excellent communication skills, adaptable to different audiences. - Flexible problem-solving approach, committed to exceeding expectations. - Thrives in a team environment, eager to learn and grow. - Curious and inquisitive, always seeking professional excellence. - Effective time management and multitasking abilities. - Ability to acquire knowledge in real time using official communications, press materials, dealer information materials, vehicle literature, Call Centre knowledge, etc. - Ability to quickly acquire the necessary technical knowledge regarding features and functions of the products as well as surrounding relevant laws and regulations and explain to customers in an easy-to-understand way. **Requirements**: - Fresh graduates are welcome with degrees in the following disciplines: English with Communication, English for Professionals, Mass Communication, or any related field. - Must have **B2 level English** Language Proficiency (reading, writing, speaking and aural comprehension) - Proficiency in reading, typing, and speaking **Vietnamese**is a must. - Call centre experience is not a ‘must’ but would be a distinct advantage. - Strong problem-solving skills and demonstrated multitask capabilities and ambiguity. - Minimum typing speed of 40wpm with a 90% accuracy score. - Computer literate and fully conversant in Microsoft Windows and Microsoft Office - Willing to work rotational shift. - Willing to relocate to Penang. **Who is Teleperformance Malaysia?** Teleperformance in Malaysia is a multilingual hub that supports services in more than 20 languages and dialects in Asia. Teleperformance Malaysia has seen rapid growth since its establishment in 2017 with 4 sites in Penang and Kuala Lumpur with more than 3,400 full-time employees today. Teleperformance in Malaysia is also Great Place to Work (GPTW) certified. **Why join us?** Looking for a company that puts the "fun" in "work"? We believe that work should be enjoyable and rewarding, which is why we strive to create a positive and supportive environment for our employees. Our team is made up of talented and enthusiastic individuals who are passionate about what they do. We're always on the lookout for more awesome people to join us, and we're committed to building a diverse and inclusive team. Whether you're just starting out in your career or you're an experienced professional, we welcome anyone with big ambitions and a great attitude. At Teleperformance, we understand that our employees are our greatest asset, which is why we offer a range of benefits to ensure that they feel valued and supported. We believe in investing in our employees' futures, and we're committed to helping them grow and succeed. So if you're looking for a company where you can have fun, be yourself, and achieve your goals, Teleperformance is the place for you. Join us today and see for yourself why we're one of the best companies to work for **#FullTime, #CustomerService, #Sales, #BPO, #BusinessProcessOutsourcing, #CallCenter, #ContactCenter, #Teleperformance, #TeleperformanceMalaysia,#CareerGrowth, #Promotion, #KualaLumpur, #Selangor, #Johor #Sabah #Sarawah #CustomerSuccessSpecalist #EastMalaysia #Penang #AirlineIndustry #Social Media #wearehiring #VietnameseSpeaking** Pay: 20,017,562₫ - 22,583,917₫ per month Expected Start Date: 2024/11/04