Customer Services Executive

**Company Description**
Eurofins Scientific through its subsidiaries is a world leader in food, environment, pharmaceutical and cosmetic product testing, discovery pharmacology, forensics, advanced material sciences, and in agroscience Contract Research services. It is also one of the global independent market leaders in genomics and in the support of clinical studies, as well as in BioPharma Contract Development and Manufacturing. In addition, Eurofins is one of the key emerging players in specialty esoteric and molecular clinical diagnostic testing in Europe and the USA. With ca. 62,000 staff across a network of over 1,000 independent companies in 62 countries and operating over 900 laboratories, Eurofins offers a portfolio of over 200,000 analytical methods for evaluating the safety, identity, composition, authenticity, origin and purity of biological substances and products, as well as for innovative clinical diagnostics. The objective of Eurofins companies is to provide their customers with high-quality services, accurate results on time and expert advice by their highly qualified staff.

**Comprehensive services and unmatched expertise**

Eurofins believes it is also a worldwide scientific leader in most of its fields of activity. Through research and development and acquisitions, the Group draws on the latest developments in the field of biotechnology and analytical chemistry to offer its clients unique analytical solutions and the most comprehensive range of testing methods.

**A commitment to top quality**

The Eurofins Group is committed to provide the highest quality services, accurate results in time and expert advice by its highly qualified staff. The reliability and accuracy of its data help customers make adequate decisions and meet their increasingly stringent quality and safety standards and the expanding demands of regulatory authorities around the world.

**Permanent innovation and support by the market leader**

Few testing laboratories can combine the level of expertise, technological leadership, attention to quality and customer service that have made Eurofins the global leader in many of the fields where it is active. Large investments in innovation, technology, IT and logistics and very large sample volumes ensure that customers enjoy high standards of quality at reasonable prices.

Eurofins started to provide the services in Vietnam since 2015. Our main services includes Food and Feed Testing, Consumer Product Testing, Environment Services, Agricultural sciences, Inspection and Audit, Certification, DNA testing, Genetic testing before prenancy, Covid test, HPV test, Decoding gen, etc. Current legal entities in Vietnam:

- Eurofins Sac Ky Hai Dang
- Eurofins Consumer Product Testing
- Eurofins Assurance
- Eurofins MTS
- Eurofins Gentis
- Eurofins ETM

**Job Description** Overview of duties**: Follow up with customer from the receipt sample to issuing invoice steps. Cooperate with lab and other departments to have smooth run for each submission/ program in charge

**Customer Service Daily Task**

1. Receive Test Request Form (TRF) directly from customer or sales staffs then compare all related information with the actual sample receipt at our lab to ensure all information are correct and match to each other, before updating in internal system

2. Transfer checked samples and related TRF to relevant lab divisions (SL physical lab/ Chemical lab/ Footwear lab/ Subcontrators etc )

3. Issue quotation to customer, coordinate with sales staff to get approval (if needed) before informing to lab to go ahead test process

4. Follow up with labs to ensure test results are released on time as mentioned in TRF (Normal/ Express/ Priority service)

5. Complete typing reports, ensure it has been well reviewed and send to customer as scheduled

6. Cooperate with lab technicians, report checker to clarify any technical issue for further consult and feedback to customers when necessary

7. Ensure related invoice, daily, weekly, monthly summary is issued and sent to customer on time after jobs is completed

8. Support to follow up the debt collection to ensure meet target of company’s DSO

**Sales Function**

1. Received new inquiry and consult to customer about company’s service/ updated regulations related to customer’s products

2. Maintain good relationship with loyal customers include local & global ones, to keep them continuing using our service by fast responsive feedback and fast, effective support to them

3. Support GKAM/ Local KAM/ Line Manager in other assigned tasks
**Qualifications**
- 2 years experienced in Customer Service is an advantage
- Graduated from College from major of business administration, economics, public administration or related
- English: Reading Document, Writing and Speaking - Average level.
- Work independent, team work and Microsoft office skill
- Good communication is in advantage

**Additional Information**
- Working time: Monday to Friday.
- 15-17 leaves per year