Customer Service Executive

7 days ago

Thành phố Hồ Chí Minh, Vietnam Avery Dennison Full time

**Company Description**

AVERY DENNISON IS PROUD TO BE CERTIFIED GREAT PLACE TO WORK IN AUSTRALIA, CHINA, INDIA, INDONESIA, SINGAPORE, THAILAND AND VIETNAM, AND RECOGNIZED AS ONE OF THE BEST COMPANIES TO WORK FOR IN ASIA IN GREATER CHINA AND VIETNAM.

**AVERY DENNISON IS AN EQUAL OPPORTUNITIES EMPLOYER.**

**1. Handle order processing in accounts**:

- Manage customers' inquiries in terms of order processing, order follow up, pricing integrity, on-time deliveries, orders fulfillment.
- Provide responsive order management support including order entry, or expediting and shipment information to customers Size of customer: simple/less complexity, ie. RBO sole nomination, factories with one location, local factories)

**2. Handle customer complaint**:

- Resolve customer complaints professionally and tactfully.
- Negotiate customer product/billing complaints by authorizing returns, requesting returned product testing by internal quality or other staff, submit for approval replacement orders if needed, following up with accountant, sales related to invoices, payment issues

**3.. Coordinate with other department**:

- Partner with Inside Sales to assist in achieving sales goals.
- Proactively communicate supply chain issues and provide alternatives.
- Coordinate with Logistics and Operations on capacity planning and scheduling.
- Back-up team-members when workload makes this necessary

**4. Following-up**:

- Coordinate & follow up return, defected labels in handling process properly

**Qualifications**
- Bachelor’s degree.

- At least 4-5 working years related experience in: Customer Service, Supply Chain, Merchandising, Procurement, Purchasing, Order Management Sales Admin...

- Strong written, verbal skills in **English** or **English
- Chinese**bilingual is an advantage.

- Understanding of applicable computer systems, such as Microsoft Office, Lotus Notes, and function specific software.

- Excellent customer service & presentation skills.

- Willing to work OT if any.

  • Customer Service Executive

    2 weeks ago

    Thành phố Hồ Chí Minh, Vietnam Hệ Thống Phòng Khám CarePlus Full time

    **Mô tả công việc**: (Mức lương: Thỏa thuận) Customer Service Executive: - Handling customer complaints related to Careplus products and services - Caring, supporting customers & contributing to improving service quality at the Clinic - Mastering the operation process, understanding Careplus products and services - Understand the marketing...

  • Customer Service Executive

    2 weeks ago

    Thành phố Hồ Chí Minh, Vietnam Công Ty TNHH SBS Vietnam Full time

    **Mô tả công việc**: (Mức lương: 8 - 11 triệu VNĐ) Cty TNHH SBS Việt Nam-Kinh Doanh Dịch Vụ Logistics, Freight Forwarding, Vận Tải Nội Địa Và Quốc Tế, cần tuyển Customer Service Executive - VP HCM JOB DESCRIPTION/ MÔ TẢ CÔNG VIỆC - Handle B/L Making Project (issue B/L for shipment from Japan to EU, US,...

  • Customer Services Executive

    3 days ago

    Thành phố Hồ Chí Minh, Vietnam Eurofins Full time

    **Company Description** Eurofins Scientific through its subsidiaries is a world leader in food, environment, pharmaceutical and cosmetic product testing, discovery pharmacology, forensics, advanced material sciences, and in agroscience Contract Research services. It is also one of the global independent market leaders in genomics and in the support of...

  • Customer Service Executive

    2 weeks ago

    Thành phố Hồ Chí Minh, Vietnam Công Ty TNHH The Cocoa Project Full time

    **Mô tả công việc**: (Mức lương: Thỏa thuận) WHAT YOU WILL GET: JOB DESCRIPTION: CUSTOMER SUPPORT AND ENGAGEMENT: Manage chat channels on the company website, providing accurate information and assisting with customer concerns. Monitor and respond to customer feedback and reviews on food delivery apps and Google, ensuring all issues are...

  • Customer Service Executive

    2 weeks ago

    Thành phố Hồ Chí Minh, Vietnam Hegka Vietnam Full time

    **Mô tả công việc**: - Solve members issues by finding the cause and explaining the solution. Escalate complex problems to management when needed. - Participate in calls to help retain members. - Follow policies and suggest improvements for smoother operations, actively engaging in meetings and training. - Comply with all healthcare regulations and...

  • Customer Service Representatives

    2 weeks ago

    Thành phố Hồ Chí Minh, Vietnam CAE Inc. Full time

    À propos de ce poste The role we are offering you: - Act as first and main point of contact for all customers, clients, and guests throughout their ‘lifecycle’ within the training center. - Act as pivot between clients/guests and the various back-office functions to ensure customer services delivery expectations are being met and/or exceeded...

  • Customer Service Representatives

    2 weeks ago

    Thành phố Hồ Chí Minh, Vietnam CAE Inc. Full time

    About This Role The role we are offering you: - Act as first and main point of contact for all customers, clients, and guests throughout their ‘lifecycle’ within the training center. - Act as pivot between clients/guests and the various back-office functions to ensure customer services delivery expectations are being met and/or exceeded consistently. -...

  • Customer Service Executive

    3 days ago

    Thành phố Hồ Chí Minh, Vietnam Suntory Oceania Full time

    **Requisition ID**:10490 Who We AreAbout your roleWhat You'll Do1. Solving complaints/reflections of customers/consumers: directly/indirectly in contact with customers, resolving customer's requests according to the company's existing policies, on the assigned area of responsibility by line manager, and build relationship with customer. 2. Survey and...

  • Specialist, Customer Service

    5 days ago

    Thành phố Hồ Chí Minh, Vietnam Adidas Full time

    PURPOSE & OVERALL RELEVANCE FOR THE ORGANIZATION: The Customer Service team’s mission is to deliver best in class customer experience through operational excellence. Effective account operations help streamline processes such as order fulfillment, inventory management, invoicing, ensuring that customers receive their products on time and in full. This...

  • Customer Service with Sales

    7 days ago

    Thành phố Hồ Chí Minh, Vietnam IT Business Solutions Sdn Bhd Full time

    Salsa SMB - Customer Service with Sales We are seeking a knowledgeable and passionate individual to join our team as a Customer Service leading social media products and community standards, along with excellent interpersonal, verbal, and written communication skills. Empathy and a customer-centric approach are essential. Key Responsibilities: 1....