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Customer Service Support

2 weeks ago

Thành phố Hồ Chí Minh, Vietnam Bosch Group Full time

**Company Description** Bosch Global Software Technologies Private Limited** is a 100% owned subsidiary of Robert Bosch GmbH, one of the world's leading global supplier of technology and services, offering end-to-end Engineering, IT and Business Solutions. With over 22,700 associates, it’s the largest software development center of Bosch, outside Germany, indicating that it is the Technology Powerhouse of Bosch in India with a global footprint and presence in the US, Europe and the Asia Pacific region.
- Answers, escalates and follows up all requests in order to ensure proper response and quality of service;
- Registers all details related to customer interactions in the database and contributes to the knowledge base development;
- Is the image of the company and follows the company's Internal Regulations, policies as well as the service's work instructions and processes;
- Fulfills additional assignments (for e.g. support for other colleagues/ countries / locations/ new services, including Customer Support Representative activities/ satisfaction surveys);
- Meets the service key performance indicators;
- Gets involved in the continuous development and improvement of processes and service;
- Reads, understands and applies the procedures from area of responsibility and other interdepartmental procedures, applicable within the company;
- Fulfills any other tasks related to area of responsibility, as requested by direct superior.

**Qualifications**
- Language: English - advanced level, Japanese (N2 and above - advanced speaking and listening skills)
- Very good IT-skills (MS Office), SAP knowledge and accounting background are a plus;
- High sense of responsibility, patience, urgency and customer support;
- Capacity to organize and make decisions;
- Flexible and driven to solve customer's requests;
- Ability to work under pressure and good team engagement;
- Logical thinking and analysis abilities;
- Confident and willing to learn;
- Very good communication skills (empathy; active listener, persuasion etc.), positive attitude;
- Proactive and responsible in finalizing all assigned tasks;
- Willingness to work in shifts;
- Previous customer support experience is a plus.

**Additional Information** WHY** **BOSCH**?

Because we don't just follow trends, we **create **them.
Because together we turn ideas into reality, working every day to make the world of tomorrow a better place. Do you have high standards when it comes to your job? So do we. At Bosch, you will discover more than just work.
- Working in one of the **Best Places to Work i**n Vietnam and Top 30 of the **Most Innovative Companies** all over the world
- Join a dynamic and fast growing global company (**English-speaking** environment)
- ** 13th-month **salary bonus + attractive **performance bonus **(you'll love it) + annual performance appraisal
- ** 100% monthly salary** and **mandatory social insurances** in 2-month probation
- ** Onsite opportunities**: short-term and long-term assignments
- ** 15++ days of annual leave **+ 1 day of birthday leave
- Premium health insurance for employee and **02 family members**:

- ** Flexible working time**:

- Lunch and parking allowance
- Various training on hot-trend technologies/ foreign language (English/Chinese/Japanese) and soft-skills
- ** Fitness & sport activities**: football, badminton, yoga, Aerobic
- Free in-house entertainment facilities and snack
- Join in various team building, company trip, year-end party, tech talks and a lot of charity events