Customer Service Team Leader
1 day ago
**WE NEED YOU**:
- Ensure all agents are achieving their daily KPIs in qualitative metrics
- Monitor scoring KPI statistics
- Isolate and identify areas of improvement in members' performance
- Monitor daily reports from the supervisorProvide leadership, guidance, and support to the team members
- Manage refreshments & training for agents
- Handle major incidents that cannot be resolved by agentsIdentify & escalate issues to the related teams when out of the scope of this department
- Find issues among members related to productivity and problem-solving
- Accept and process special requests from customers as per SOPs
- Manage recurring meetings with team(s) to review performance
- Manage routing and payment method enablement as per available inventory defined by SOPs
- Ensure all cases are solved within the required timeframe following the company’s SOPs
- Report fraud to the company’s risk team
- Report any product error findings to related product/engineering teams
**WORK LOCATION**:4th Floor, PICO Building, 20 Cong Hoa, Ward 12, Tan Binh District, HCMC
**WORKING TIME**:Service time: 11 AM - 11 PM, rotating shift 8 hours/ day, 6 days/ week (1 day off any)
**REQUEST**:
- 1 year minimum supervising/leading a team of 10 or more people in a call center/contact center environment
- Experience in E-Commerce, Technology is a plus
- English communication skill
- Experience in a high-growth organization strongly preferred
**BENEFITS**:
- Salary: negotiation
- Periodical bonus: twice/year
- Position promotion, salary increase: once/year
- 13th month salary, Bonuses, gifts for Holidays
- Insurances followed Vietnamese Labor Law
- Activities: Birthday party, Employee engagement activities
**Salary**: Up to 17,000,000₫ per month
-
Customer Service Team Leader
7 months ago
Ho Chi Minh City, Vietnam Công Ty TNHH CITYCLINIC Việt Nam Full time**Mô tả công việc**: (Mức lương: Thỏa thuận) Customer Service Team Leader: - Monitoring employee productivity and quality of customer service; - Experienced in teammanagement; - Making sure employees meet performance expectations; - Organizing workflow and ensuring that employees understand their duties or delegated tasks; - Giving...
-
Customer Service Team Leader
7 months ago
Ho Chi Minh City, Vietnam Careplus Full time**Mô tả công việc**: (Mức lương: Thỏa thuận) Customer Service Team Leader: Monitoring employee productivity and quality of customer service; Experienced in teammanagement; Making sure employees meet performance expectations; Organizing workflow and ensuring that employees understand their duties or delegated tasks; Giving instructions to...
-
Customer Service Team Leader
7 months ago
Ho Chi Minh City, Vietnam Công Ty TNHH CITYCLINIC Việt Nam Full time**Mô tả công việc**: (Mức lương: Thỏa thuận) Customer Service Team Leader: - Monitoring employee productivity and quality of customer service; - Experienced in teammanagement; - Making sure employees meet performance expectations; - Organizing workflow and ensuring that employees understand their duties or delegated tasks; - Giving...
-
Customer Service Team Leader
7 months ago
Ho Chi Minh City, Vietnam chusvn co. ltd Full timeXem và nộp hồ sơ ngay **Lưu ý**: - Người tìm việc đang xem tin **Customer Service Team Leader ( English Cv )**: - **Mã tin đăng: 3672707**. Mọi thông tin liên quan tới tin tuyển dụng này là do người đăng tin đăng tải và chịu trách nhiệm. Chúng tôi luôn cố gắng để có chất lượng thông tin tốt...
-
Customer Service Team Leader
5 days ago
Ho Chi Minh City, Vietnam PERSOLKELLY Vietnam Full timeAttractive Package - Experience in airlines system (Sabre/Vietjet/Bamboo) or GDS - Experience in team leader posistion **JOB DESCRIPTION**: - Ensuring all agents are achieving their daily KPI’s in qualitative metrics - Monitoring scoring KPI statistics & Daily reports from the supervisor - Isolate and identify areas of improvement on members...
-
Customer Service Leader
14 hours ago
Ho Chi Minh City, Vietnam Bureau Veritas Vietnam Full timeCOMPANY DESCRIPTION - Our Mission & Ambition are _**_Shaping a World of Trust_**_. A business to business to Society Company, contributing to transforming the world we live in. Guaranteeing quality, ensuring Health and Safety, mitigating risks and improving performance as well as environmental protection and social responsibilityThis is what Bureau Veritas...
-
Customer Service Team Leader
8 months ago
Ho Chi Minh City, Vietnam Uponly NV Full timeJob Responsibilities - Strategically lead a customer service team to enhance performance of our representatives by setting clear key performance indicators (KPIs) and career path planning for successful agents. - Assist in the development of processes to achieve the goals and objectives of the customer relations department given by the Top Management. -...
-
Hcm - Customer Service Team Leader - Vexere Flight
7 months ago
Ho Chi Minh City, Vietnam VeXeRe Full time**Vexere Flight**: Các thành viên của Vexere tin rằng một tổ chức được sinh ra là để giải quyết các vấn đề nhức nhối trong xã hội. Văn hóa công ty chú trọng tinh thần cộng đồng, hỗ trợ lẫn nhau. Tất cả thành viên Vexere luôn được tạo cơ hội để được thể hiện bản thân,...
-
Customer Service Team Lead
2 days ago
Ho Chi Minh City, Vietnam Zalo Full timeThe customer service lead is in charge of overseeing the day-to-day operations of Zalo’s customer service team. They commonly manage a team of customer service representatives and may also be responsible for developing new policies or procedures to improve the quality of service being provided. We are looking for a person who knows how to resolve customer...
-
Customer Service Team Leader
2 months ago
Thành phố Hồ Chí Minh, Vietnam Onpoint Ecommerce Full time**Responsibilities**: - Manage team performance through monitoring, giving agents advice to handle Customers’ queries while they cannot handle on their own. - To reduce handling time and improve the first contact resolution metric, provide layers the authority to handle complaints and inquiries. - Ensure daily performance to meet the SLA, AHT,...
-
Ocean Freight Customer Service Team Leader
14 hours ago
Ho Chi Minh City, Vietnam ITL Full timeSeko Vietnam is ITL Corp's Joint Venture Company._ **I.** **Roles and Responsibilities** - Manage daily booking from suppliers/shippers/sales etc and Customer relationship management (external & internal), work with customers and vendors to improve our performance and service - Implement and deploy Customer SOP, IOP - Manage team to reach customer KPI base...
-
Customer Service and Support, Team Leader Iii
8 months ago
Ho Chi Minh City, Vietnam APL Logistics Full timeThis position is responsible for (but not limited to) managing all kind of timely and accurate movement of freight and information, he/she has to provide excellent customer service for delivering APLL commitment to key and complicated customers, meeting day to day Client’s services requirements. Working closely with oversea KAM/ Product team to support...
-
Quality Assurance and Service Control Team Leader
7 months ago
Ho Chi Minh City, Vietnam UOB Vietnam Full time**About UOB** United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia, Thailand and Vietnam, as well as...
-
Service Delivery Team Leader
7 months ago
Ho Chi Minh City, Vietnam PersolKelly VietNam Full timeJOB TITLE: Team leader, Service Delivery DIVISION: HR Outsourcing Solution REPORTS TO: SD manager, Service Delivery Position Objective: The role is to specifically oversee, manage the day-to-day payroll HR administration and client management to ensure the qualification of service delivery from HR Outsourcing Solutions at PERSOLKELLY Vietnam to assigned...
-
Customer Service Intern
7 months ago
Ho Chi Minh City, Vietnam Avery Dennison Full time**Company Description** **_ Avery Dennison (NYSE:AVY_**_)_ is a global materials science and digital identification solutions company that provides a wide range of branding and information solutions that optimize labor and supply chain efficiency, reduce waste, advance sustainability, circularity and transparency, and better connect brands and...
-
Customer Service Officer
7 months ago
Ho Chi Minh City, Vietnam Công ty Tài chính TNHH MTV Shinhan Việt Nam Full time**I. Job Summary**: - To provide an efficient and high-quality service to customer to satisfy customer's needs and expectations within company's procedures/guidelines. - To deal with internal & external customers in order to provide a high-quality service and satisfy customer's needs which meet all Customer Service (CS) KPIs. - To give comments/ideas on...
-
Customer Service Team Lead
4 weeks ago
Thành phố Hồ Chí Minh, Vietnam ShareCV Full time**Mô tả công việc** Ensure timely, accurate, and consistent data entry of employee information into the information system. Maintain up-to-date and accurate employee records, paperwork, and forms. Complete online workflow activities promptly and consistently. Oversee the background investigation process for all new hires, including...
-
IT Team Leader
1 day ago
Ho Chi Minh City, Vietnam Ninja Van Full timeNinja Van is a tech-enabled logistics company on a mission to provide hassle-free delivery services for businesses of all sizes across Southeast Asia. Launched in 2014, we started operations in Singapore and have become the region's largest and fastest growing last-mile logistics company, partnering with over 35,000 merchants and delivering more than 1,000...
-
IT Team Leader
7 months ago
Ho Chi Minh City, Vietnam Ninja Van Full timeNinja Van is a tech-enabled logistics company on a mission to provide hassle-free delivery services for businesses of all sizes across Southeast Asia. Launched in 2014, we started operations in Singapore and have become the region's largest and fastest growing last-mile logistics company, partnering with over 35,000 merchants and delivering more than 1,000...
-
Senior Customer Service
7 months ago
Ho Chi Minh City, Vietnam Công ty Cổ phần BBCIncorp Full time**Main responsibilities** - Present, promote, and sell services to prospective customers to meet individual’s monthly target - Proceed with customer orders as the company's procedure (This task will be trained later) - Follow up the running process and take care of the orders to ensure they are delivered on time - Maintain customer relationships through...