IT Team Leader

5 months ago

Ho Chi Minh City, Vietnam Ninja Van Full time

Ninja Van is a tech-enabled logistics company on a mission to provide hassle-free delivery services for businesses of all sizes across Southeast Asia. Launched in 2014, we started operations in Singapore and have become the region's largest and fastest growing last-mile logistics company, partnering with over 35,000 merchants and delivering more than 1,000 parcels every minute across six countries.

At our core, we are a technology company that is disrupting a massive industry with cutting-edge software and operational concepts. Powered by algorithm-based optimisation, dynamic routing, end-to-end tracking and a data-driven approach, we provide best-of-class delivery services that delight both the shippers and end customers. But we are just getting started We have much room for improvement and many ideas that will further shape the industry.

**Responsibilities**:

- Administrating the IT Service Desk, which includes processing and actioning on tickets to ensure local users’ IT support requirements and service SLAs are met
- Maintain and proactively recommend improvements to the IT Service Delivery environment of the company to avoid disruptions to operations. This encompasses office equipment like personal computers, network, printers, and ops-related equipment like warehouse scanners, GSM modems etc.
- Implement all network infrastructure in our facilities in alignment with Group IT Standards
- Provide LAN/WAN/Wireless/VoIP service support with effective technical expertise
- Provisioning and deprovisioning employees
- Capable of analysing problems and resolving recurring difficulties through root cause analysis
- Develop a methodical approach to solve the incident or problems
- Coordinate with vendors for provision of end-user support
- Recommend relevant updates to IT policies, processes, and guidelines to support IT operation in-country
- To perform other related duties as required to support users and business.

**Requirements**:

- Diploma or higher in Computer Science, Engineering, Information Technology or any related field
- At least 2-4 years technical** experience in IT Support, Information systems, Technology**:

- Certification in ITIL would be advantageous
- Good project management skills
- A team player with strong communication and interpersonal skills
- Excellent problem-solving and communication skills

**Working address**: Ninja Van Vietnam Office, 307/21 Nguyen Van Troi, Tan Binh district, Ho Chi Minh city.

**Salary and benefits**:
Competitive income compared to the market

"Tet" bonus, Performance review from 1 - 4 months

Paid social insurance based on full salary

12 days annual leave, 5 days sick leave (with full salary)

High-class AON Health Insurance for manager level.

Year End Party, annual Townhall Ceremony

Annual company trip

Attractive team-building activities, regular internal activities

Provide laptop for employees

**Training and developing**:
Participate in internal training courses: online/offline

Opportunities to promote to higher positions: Senior, Team Leader, Manager etc.

**Work environment & colleagues**:
Senior leaders are open-minded, respectful and ready to facilitate personal growth

Young and dynamic working environment

Scope of work is large, the company has more than 6000 employees, the company has operations spreading to 63 provinces/cities throughout the country.

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