Data Analyst Team Leader
5 months ago
**Key Responsibilities**:
- Data Analyst will act as a liaison between the Centralized and Site WFM teams.
- Initiates and manages all WFM communications between centralized,site teams, and leadership
- Preparation of daily / Weekly / Monthly MIS reports & presentations / decks - Preparing schedules using IEX for different queues across locations and mitigating gaps in schedules.
- Root cause analysis of SLA deviations, action plan development and resolution
- Monitor real-time queue, schedule adherence & attendance.
- Key daily exception requests and update schedules
- Optimize breaks of the day or day before the actual schedule.
- Schedule ADHOC intra-day training requests and update schedules.
- Produce and analyze daily efficiency reports (representative availability, access level etc.)
- Attend/lead centralized and/or site management meetings, as required
- Strong data source relationship understanding is desired. Database knowledge will be ideal.
- Cater to real time reporting adhoc requests as and when required.
- Monitor all agents/staff logged into dialer system to assure staff logged into appropriate campaign to each department group and to maximize utilization of agent productivity while logged into campaigns
- Ensure all work is performed in compliance with company policies as well as local, state and collection/sales laws and regulation
**Desired Skills**:
- At least 4 years experience in Data Analyst and at least 1 years in the team leader role.
- Knowledge and experience in telesales will be a plus
- Have sense to detect and regcognize non-compiance behavior.
- Ability to communicate and inspire employees. - Have logic-mind
-
BI Team Leader
6 months ago
Ho Chi Minh City, Vietnam Simple Tech Investment Full timeSimple Tech Investment *** - 402 Nguyễn Thị Minh Khai, District 3, Ho Chi Minh- At office- Posted 22 hours ago- Skills: - SQL Python Data Analyst **Top 3 reasons to join us**: - Competitive packages Parking fee & Lunch allowance - Flexible working hour. Annual leave 15 days/ year - Room to grow professionally. Sponsorship for L&D **Job...
-
BI Team Leader
5 months ago
Ho Chi Minh City, Vietnam Simple Tech Investment Full timeSimple Tech Investment *** - 402 Nguyễn Thị Minh Khai, District 3, Ho Chi Minh- At office- Posted 12 hours ago- Skills: - SQL Python Data Analyst **Top 3 reasons to join us**: - Competitive packages Parking fee & Lunch allowance - Flexible working hour. Annual leave 15 days/ year - Room to grow professionally. Sponsorship for L&D **Job...
-
Data Analyst
5 months ago
Ho Chi Minh City, Vietnam DATA NEST Full timeDATA NEST *** - Phòng 03, tầng 24, tòa nhà Viettel complex, 285 CMT8, phường 12, District 10, Ho Chi Minh- At office- Posted 1 hour ago- Skills: - Data Analyst Python SQL **Top 3 reasons to join us**: - Competitive starting salary,13th salary and bonus - Company-provided Apple computers. - Health care insurance for employees and family. **Job...
-
Business Intelligence Team Leader
6 months ago
Ho Chi Minh City, Vietnam Simple Tech Investment Full timeSimple Tech Investment *** - 402 Nguyễn Thị Minh Khai, District 3, Ho Chi Minh- At office- Posted 3 hours ago- Skills: - Data Analyst Python SQL **Top 3 reasons to join us**: - Competitive packages Parking fee & Lunch allowance - Flexible working hour. Annual leave 15 days/ year - Room to grow professionally. Sponsorship for L&D **Job...
-
Data Analyst
5 months ago
Ho Chi Minh City, Vietnam OPSWAT Full timeOPSWAT is a global cyber security company providing solutions for enterprises since 2002 to identify, detect, and remediate advanced security threats from data and devices coming into and out their networks. Trusted by over 1,000 organizations worldwide and with over 30 anti-malware engines, 100+ data sanitization engines and more than 25 technology...
-
Business Data Analyst
5 months ago
Ho Chi Minh City, Vietnam Kimberly-Clark Full time**Your Job** You’re not the person who will settle for just any role. Neither are we. Because we’re out to create Better Care for a Better World, and that takes a certain kind of person and teams who care about making a difference. Here, you’ll bring your professional expertise, talent, and drive to building and managing our portfolio of iconic,...
-
Data Analyst
6 months ago
Ho Chi Minh City, Vietnam Flywheel Digital Full time**About Us** Flywheel SEA (formerly known as Intrepid Group) Ascential Group With more than 2,000 employees across five continents, Ascential combines local expertise with a global footprint for clients in over 120 countries. Ascential is headquartered in the UK and listed on the London Stock Exchange. **The Role** We are seeking a skilled and...
-
Senior Data Analyst
6 months ago
Ho Chi Minh City, Vietnam Amanotes Full time**Data / Ho Chi Minh City, Vietnam** - OBJECTIVES **Enable the team with data insights to make better product decisions.**. Amanotes has a culture of making data informed decisions. This position is responsible to enable our product members with the right visibility of data, to generate insights for better decision making, identify opportunities and improve...
-
Data Analyst
5 months ago
Ho Chi Minh City, Vietnam Deliveree On-Demand Logistics (Southeast Asia) Full time**Mô tả công việc**: (Mức lương: Thỏa thuận) Are you looking to be more than just an ordinary Data Analyst? Do you have what it takes to see where you can improve the lives of others through making great mobile and web products to solve issues and improve life? Do you want your products to be used by millions of users in the world and know...
-
Marketing Data Analyst
5 months ago
Ho Chi Minh City, Vietnam Diag Full timeDo you take ownership, embrace challenges and love problem-solving? We don’t want you to just fit into our culture, we want your uniqueness and diversity of background to add to it. We are a community! **Responsibilities**: - Reporting and Data Analysis - Fulfill Report Requests using the existing database (Millennium) - Uncover data anomalies for...
-
Senior Data Analyst
7 months ago
Ho Chi Minh City, Vietnam LittleLives Inc Pte Ltd Full timeHo Chi Minh City- Work Type: Full Time- Little Lives, a leading provider of innovative solutions for the education sector, is seeking an experienced Senior Data Analyst to join our team. In this role, you will play a crucial part in driving data tracking initiatives and conducting in-depth analysis to derive valuable insights. As a Senior Data Analyst, you...
-
Senior Business Analyst
6 months ago
Ho Chi Minh City, Vietnam NAB Innovation Centre Vietnam Full timeNAB Innovation Centre Vietnam *** - E. Town Central, 11 Doan Van Bo Street, District 4, Ho Chi Minh- TNR Tower, 54A Nguyen Chi Thanh, Lang Thuong, Dong Da, Ha Noi- Hybrid- Posted 10 hours ago- Skills: - Business Analyst Team Leader Data Analyst **Top 3 reasons to join us**: - Very competitive remuneration package - Build products for millions of users...
-
Data Analyst
6 months ago
Ho Chi Minh City, Vietnam MSD Full time**Job Description**: **RESPONSIBILITIES** - Data Analyst will responsible for supporting cross-functional in the implementation of digital measurement strategies, producing meaningful marketing KPIs and performance reports with actionable insights. - Develop and Maintain BI Dashboard for cross-functional team. - Responsible for the concept/design, approval,...
-
Marketing Data Analyst
5 months ago
Ho Chi Minh City, Vietnam Diag Full timeReporting and Data Analysis - Fulfill Report Requests using the existing database (Millennium) - Uncover data anomalies for conversion preparation - Automate data cleanup where possible - Create self-run reports for all IA members to offload reporting and assist the team members into being more self-reliant - Run all high-level management reports - Work with...
-
Data Analyst
4 weeks ago
Ho Chi Minh City, Ho Chi Minh, Vietnam Findicia Full timeJob DescriptionFindicia is seeking a highly motivated Data Analyst to join our Data Analytics team. As a key member of our team, you will play a pivotal role in empowering our customers to optimize operations through insightful data-driven recommendations.Key Responsibilities:Collaborate with cross-functional teams to design and implement scalable analytics...
-
Data Analyst
6 months ago
Ho Chi Minh City, Vietnam Aviron Full timeAviron *** - 30 Ap Bac, 13 Ward, Tan Binh, Ho Chi Minh- At office- Posted 1 hour ago- Skills: - SQL Python English **Top 3 reasons to join us**: - Competitive pay and attractive benefits - Opportunities for career development - Health care program up to $2000/year **Job description**: - We are looking for a Data Analyst who can crunch customer data...
-
Data Analyst Specialist
6 months ago
Ho Chi Minh City, Vietnam GHN Express Full time**JOB DESCRIPTION**: **1. Support and implement high-quality, data-driven decisions making culture (60%)** - Manage and optimize processes for data acquisition, validation, mining and engineering as well as modeling, visualization and communication deliverables. - Build, develop and maintain (or coordinate with BI team to do) CX data models, reporting...
-
Data Analyst
1 month ago
Thành phố Hồ Chí Minh, Vietnam Sucden Coffee Vietnam Full time**Mô tả công việc**: (Mức lương: Thỏa thuận) SUCDEN Coffee is searching for a Data Analyst. In this role, you will work closely with the Data team to process data that ensure compliance to the new deforestation regulation. The role involves managing, analyzing, and standardizing supplier data to build compliance reports for...
-
Data Analyst
5 months ago
Ho Chi Minh City, Vietnam FitFlop Full time**The Responsibilities**: - Support the Asia Operations Manager with data analysis across various departments, including Materials, Product Development, Costing, Planning, Production and Quality - Gathering, cleaning, and transforming data from various sources such as Excel, Smartsheet, and potentially other databases - Create clear and concise reports and...
-
Senior Data Analyst
1 week ago
Thành phố Hồ Chí Minh, Vietnam EPAM Systems Full timeEPAM Vietnam is seeking a **Senior Data Analyst** responsible for analyzing and interpreting data to provide actionable insights for product recommendations. They will collaborate closely with the project team to develop and implement the plugin architecture for the system. RESPONSIBILITIES - Oversee the end-to-end data analysis process, from identifying...