Customer Service Representative

19 hours ago


Ho Chi Minh City, Ho Chi Minh, Vietnam Hegka Vietnam Full time
Job Overview

Innovature BPO, a leading provider of business and technology outsourcing services, seeks an experienced Customer Service Representative to join their team. This is a unique opportunity to work with a dynamic company that values innovation, collaboration, and employee development.

Key Responsibilities
  • Provide exceptional customer service to clients in the US, ensuring timely and effective issue resolution.
  • Serve as a liaison between clients and internal teams, fostering strong relationships and communication.
  • Analyze complex problems, identify root causes, and implement solutions to improve customer satisfaction.
  • Collaborate with cross-functional teams to develop and implement process improvements, driving operational efficiency and excellence.
Requirements
  • 2+ years of experience in customer-facing roles, preferably in healthcare or call center settings.
  • Fluent English proficiency, with excellent verbal and written communication skills.
  • Ability to work in a fast-paced environment, adapting to changing priorities and deadlines.
  • Strong analytical and problem-solving skills, with a focus on delivering high-quality results.
What We Offer
  • A competitive salary range of $25,000 - $35,000 per annum, depending on experience.
  • A sign-on bonus and performance-based incentives.
  • A professional working environment with opportunities for growth and development.
Work Arrangements

This role involves direct interaction with clients in the US, requiring work hours to align with the US time zone. The shift runs from 11 PM to 8 AM (GMT+7), Monday through Sunday, with 8-hour shifts and 5 days of work per week.



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