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Customer Service Staff
3 weeks ago
**Mô tả công việc**:
(Mức lương: Thỏa thuận)
- Receiving inbound call, answering, and advising customers
- Carrying out outbound call as needed
- Carrying out happy call including survey of customer satisfaction index (CSI)
- Handling for solving complaints of customers/ dealers
- Informing customers/ dealers via phone come to Service Center to get back their repaired products
- Negotiating with customers/ dealers via phone for cases of product swap, product upgrade, and sales return
- Informing the quotation of the chargeable repair cases to customers/ dealers via phone
- Collecting data and making KPI report of contact center
- Other jobs that are assigned by superior
- Report (10%): Review & report pending case over 3days. CSI report
- Other assigned task (10%) from Line Manager
**Chức vụ**: Nhân Viên/Chuyên Viên
**Hình thức làm việc**: Toàn thời gian
**Quyền lợi được hưởng**:
**BENEFIT:
- 13TH SALARY & YEARLY BONUS
- 24/7 Health Insurance
- Yearly company trip
- Young & dynamic working environment
- Having chance to be trained by Line Manager
**Yêu cầu bằng cấp (tối thiểu)**: Đại Học
**Yêu cầu công việc**:
- Prefer female with nice voice
- Minimum education requirement: Bachelor degree
- Minimum of 1 year of customer service related field experience.
- Have good customer service skill
- Well understanding and experience of customer service
- Strong verbal and written communication and negotiation skills
- Good command of English
- Work well with people, aggressively anticipate impacts of workload/issues to team deadlines and have a very positive work attitude
- Ability to work under high pressure and fast pacing working environment
- Proficiency in Microsoft Excel, Word, Outlook and PowerPoint
JOB SUMMARY: Respond to and resolve escalated issues and requests from customers.
**Yêu cầu giới tính**: Nam/Nữ
**Ngành nghề**: Chăm Sóc Khách Hàng
Đại Học
Không yêu cầu
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