Customer Services Staff

5 months ago


Ho Chi Minh City, Vietnam Circle K Việt Nam Full time

**Job Purpose**/ **_Mục Tiêu Công Việc_**:

- To ensure excellent service standards, respond efficiently to customer enquiries and maintain high customer satisfaction_/ _Đảm bảo tiêu chuẩn dịch vụ xuất sắc, phản hồi hiệu quả cho các yêu cầu của khách hàng và duy trì sự hài lòng cao của khách hàng._
- Responsible for answering inbound phone calls or addressing customers’ questions about products and services, purchases, and processing payments or other enquiries/ _Chịu trách nhiệm trả lời cuộc gọi đến hoặc các câu hỏi của khách hàng về sản phẩm và dịch vụ, mua hàng và phương thức thanh toán hoặc các yêu cầu khác._

***Job Accountabilities**/ **_Trách Nhiệm Công Việc_**:

- Handle customers’ feedbacks/ complaints/ enquiries/ orders through online and hotline channels, by clarifying desired information, researching, and exploring answers and alternative solutions, providing information to customers/_ Xử lý phản hồi/ khiếu nại/ yêu cầu/ đơn hàng của khách hàng thông qua các kênh trực tuyến và đường dây nóng, bằng cách làm rõ thông tin mong muốn, tìm hiểu và đưa ra các câu trả lời và các giải pháp thay thế, cung cấp thông tin cho khách hàng._
- Take ownership of customers issues and follow problems through to resolution/ _Chịu trách nhiệm giải quyết các vấn đề của khách hàng và theo dõi tiến trình giải quyết._
- Keep accurate records and document customer service actions and discussions/ _Lưu trữ chính xác bản ghi âm và ghi chép các hoạt động và cuộc trò chuyện với khách hàng._
- Manage amounts of incoming phone calls and meet call handling quotas/ _Quản lý số lượng cuộc gọi đến và đáp ứng các chỉ tiêu xử lý cuộc gọi._
- Build sustainable relationships and trust with customers through open and interactive communication/ _Xây dựng các mối quan hệ bền vững và tạo niềm tin với khách hàng thông qua việc giao tiếp cởi mở và có sự tương tác._
- Escalate unresolved problems to upper levels and/or to other related departments and respond back to customers/ _Chuyển các vấn đề chưa có hướng giải quyết lên cấp cao hơn và/ hoặc đến các bộ phận liên quan khác, sau đó trả lời lại cho khách hàng._
- Prepare and update report on daily, weekly, and monthly basis/ _Chuẩn bị và cập nhật báo cáo hàng ngày, hàng tuần và hàng tháng._
- Other tasks are as assigned by Line Manager_/ Thực hiện các nhiệm vụ khác theo phân công của quản lý trực tiếp._

**Job Requirements/ **_Yêu Cầu Công Việc_**:

- Degree related to Marketing, Business Administration, Social Sciences and Humanities/ _Tốt nghiệp đại học chuyên ngành Marketing, Quản trị kinh doanh, Khoa học Xã hội và Nhân văn._
- Customer service orientation and great customer focus, problem-solving skills/ _Có tinh thần hướng tới phục vụ khách hàng, chú trọng vào khách hàng, kỹ năng giải quyết vấn đề_._
- Effective phone call handling, oral communication, and active listening skills (Vietnamese and English)/ _Có khả năng xử lý cuộc gọi qua điện thoại một cách hiệu quả, kỹ năng giao tiếp bằng giọng nói và lắng nghe tích cực (tiếng Việt và tiếng Anh)_._
- Familiarity with systems/ _Quen thuộc với hệ thống_._
- Ability to multi-task, prioritize, and manage time effectively/ _Có khả năng đảm nhận nhiều nhiệm vụ, ưu tiên và quản lý thời gian hiệu quả._
- Having a motivated, friendly, and professional attitude/ C_ó thái độ năng động, thân thiện và chuyên nghiệp._
- Literate in Word, Excel, PowerPoint/ _Biết Word, Excel, PowerPoint._


  • Customer Service Staff

    5 months ago


    Ho Chi Minh City, Vietnam Bureau Veritas Full time

    Customer Service Staff - **Reporting**: CS Manager**TASKS - ACTIVITIES - RESPONSIBILITIES** - Coordinating with other departments to ensure that customer service issues are resolved quickly and efficiently; - Consult and answer customer questions; - Record and manage customer information and constantly update it on the database system; - Building...

  • Customer Service Staff

    2 months ago


    Thành phố Hồ Chí Minh, Vietnam Hegka Vietnam Full time

    **Mô tả công việc**: Join us in the heart of District 7, Ho Chi Minh City, at our exquisite office in one of the city's most prestigious buildings. As a customer service staff, you'll bask in the modern beauty of our workspace, collaborate with a dynamic and creative team, and enjoy the guidance of exceptional leaders, making each day a rewarding...


  • Ho Chi Minh City, Vietnam Công ty TNHH Bureau Veritas Consumer Products Services Việt Nam Full time

    **Mô tả công việc**: (Mức lương: Thỏa thuận) - Working with customers to handle requests for testing services as assigned by superiors. - Coordinate with other departments (Lab/ Sales/ Accountant Dept) during order processing - Maintaining and developing relationships with assigned customers - Implement training for other staff as required...


  • Ho Chi Minh City, Vietnam Công ty TNHH Bureau Veritas Consumer Products Services Việt Nam Full time

    **Mô tả công việc**: (Mức lương: Thỏa thuận) - Working with customers to handle requests for testing services as assigned by superiors. - Coordinate with other departments (Lab/ Sales/ Accountant Dept) during order processing - Maintaining and developing relationships with assigned customers - Implement training for other staff as required...

  • Customer Service Staff

    5 months ago


    Ho Chi Minh City, Vietnam ITL Full time

    **VELA INTEGRATED LOGISTICS CORPORATION (ITL SUB)** (Web: Home - VELA) **Requirements**: **_Performance_** - Interact, verify, classify customer/supplier’s inquiry to assign to related internal department exactly and timely - Coordinate with internal to solve and feedback to all issues/ complaint from Customers/ Suppliers - All tickets opened on...


  • Ho Chi Minh City, Vietnam Savills Vietnam Full time

    **SCOPE OF WORK** Manage and supervise all functions of customer service and ensure the most effectiveness of the team to comfort residents and tenants **Administrative tasks** - Receive all calls from residents or tenants - Manage taxi service - Manage information about parking lots - Manage access cards - Manage express delivery service - Provide...


  • Ho Chi Minh City, Vietnam Savills Vietnam Full time

    **SCOPE OF WORK** Manage and supervise all functions of customer service and ensure the most effectiveness of the team to comfort residents and tenants **Administrative tasks** - Receive all calls from residents or tenants; - Manage taxi service; - Manage information about parking lots; - Manage access cards; - Manage express delivery service; - Provide...


  • Ho Chi Minh City, Vietnam Công ty TNHH Bureau Veritas Consumer Products Services Việt Nam Full time

    **Mô tả công việc**: (Mức lương: Thỏa thuận) - Working with customers to handle requests for testing services as assigned by superiors. - Coordinate with other departments (Lab/ Sales/ Accountant Dept) during order processing - Maintaining and developing relationships with assigned customers - Implement training for other staff as required...

  • Customer Service

    2 months ago


    Thành phố Hồ Chí Minh, Vietnam Yusen Logistics Vietnam Full time

    **Working Location: Binh Duong or Ho Chi Minh City** **Main Job Purposes**: 1. Collect, respond and solve customer’s request 2.Coordinate to perform at the requests of the customers 3.Maintain relationships with customers and get other opportunity from current customers. 4.Instructing, supporting and supervising team members to perform daily...


  • Ho Chi Minh City, Vietnam April Asia Pacific Full time

    For over 30 years, APRIL International Care has been specializing in international health insurance solutions. We design, distribute, and manage insurance plans and assistance services for individuals and businesses. With teams across Asia, Europe, and the Americas, we look after our members wherever they are to make sure they have access to the best...


  • Ho Chi Minh City, Vietnam JobsGO Recruit Full time

    **Mô tả công việc**: (Mức lương: 12 - 18 triệu VNĐ) - Providing guidance and advice for customers about products, nutrition and wellness as trained by the company - Resolving issues of inventory and shipments with business partners of the company - Liaising with other departments to optimize the quality as well as the efficiency of digital...


  • Thành phố Hồ Chí Minh, Vietnam Daikin Việt Nam Full time

    Nơi làm việc Hồ Chí Minh - Cấp Bậc Nhân viên - Hình Thức Nhân viên chính thức - Bằng Cấp Đại học - Kinh Nghiệm 1 - 4 Năm - Mức Lương Lương thỏa thuận - Ngành nghề Dịch vụ khách hàng, Tiếp thị - Hạn chót nhận hồ Sơ 16/12/2024 Facebook Linkedin **Phúc Lợi**: - Bảo hiểm - Phụ cấp -...


  • Ho Chi Minh City, Vietnam adidas Full time

    Purpose/ Mission: To lead and develop a best in-class Customer Service division. Ensuring that we drive enhanced customer satisfaction through competitive service levels by meeting and ideally exceeding our customer’s expectations. Additionally, the department is required to maintain accurate sales forecasts & effectively manage...


  • Ho Chi Minh City, Vietnam Công Ty TNHH Savills Việt Nam - Chi Nhánh Thành Phố Hồ Chí Minh Full time

    **Mô tả công việc**: (Mức lương: Thỏa thuận) Manage and supervise all functions of customer service and ensure the most effectiveness of the team to comfort residents and tenants Administrative tasks: - Receive all calls from residents or tenants - Manage taxi service - Manage information about parking lots - Manage access cards - Manage...

  • Customer Service Staff

    5 months ago


    Ho Chi Minh City, Vietnam Công Ty TNHH Kintetsu World Express Việt Nam Full time

    **Mô tả công việc**: (Mức lương: Thỏa thuận) - Sales Support - Taking care of all back-office tasks related to customer or agent inquiries instead of sales team (answer questions; concerns, complaints, rate inquiries ) consult with sales manager or dedicated sales or BM for some exceptional cases before responding to customers/agents - Taking...


  • Ho Chi Minh City, Vietnam Công Ty TNHH Ad-One Việt Nam Full time

    **Mô tả công việc**: (Mức lương: Thỏa thuận) - Work with invoices, engineer schedules, customer bookings. - Cooperate with other staff to promote work and solve problems. - Follow communication procedures, guidelines, and policies. - Do other office tasks (in Vietnamese) assigned by business owners. **Chức vụ**: Nhân Viên/Chuyên...

  • Customer Service Staff

    5 months ago


    Ho Chi Minh City, Vietnam Công Ty TNHH Yusen Logistics (Việt Nam) Chi Nhánh HCM Full time

    Mô tả công việc Receive requests and related documents from customers or Yusen overseas agents (service quotes, import / export procedures for goods, problem solving, document requests, Customs procedure advices, procedures for payment...) Check the conditions of performing services for customers (Have a service contract yet? Is there a quotation...


  • Ho Chi Minh City, Vietnam Londora Nail Boutique Full time

    **Job Summary**: **Responsibilities**: - **Reservation Management**:_Process bookings, reservations, and cancellations accurately and efficiently. Coordinate with the property management team to ensure availability, cleanliness, and readiness of the holiday home for incoming guests. - **Guest Communication**_**:Communicate with guests before, during, and...


  • Ho Chi Minh City, Vietnam Toll Group Full time

    About Toll Group At Toll, we do more than just logistics - we move the businesses that move the world. Our 16,000 team members can help solve any logistics, transport, or supply chain challenge - big or small. We have been supporting our customers for more than 130 years. Today, we support more than 20,000 customers worldwide with 500 sites in 27 markets,...


  • Ho Chi Minh City, Vietnam Avery Dennison Full time

    **Company Description** Job overview: Provide Customer Service in a Call Center or other area of the operations to assigned customers and accounts. Manage accounts in terms of order processing, order follow up, pricing integrity, on-time deliveries, complete order fulfillment Key responsibilities: 1. Handle order processing in accounts: - Manage...