Operation & Customer Service

5 months ago

Ho Chi Minh City, Vietnam Công Ty TNHH Cimc Zhenhua Logistics (Vietnam) Full time

**Mô tả công việc**:
(Mức lương: Thỏa thuận)

Mô tả Công việc

1. Communicate with customers, carriers, overseas network & related parties to ensure all shipments are expedited timely & properly in compliance with customer's requirements handling instructions, provided SOP.

2. Timely follow up and properly complete all daily operations, in line with work instructions such as Booking arrangement, Documentation issuance, Billing, Data updated into system.

3. Immediately keep related parties informed if there is any change of operation process.

4. Ensure all files are recorded as per standard requirements of Master Filing Record.

5. Ensure outstanding matters / problems to be reported and strictly followed up until cleared.

6. Understand KPI target, policies and regulations of all company & departments as well as ensure to be complying and strictly follow up.

7. Handle other tasks, assigned by Direct Report.

**Chức vụ**: Nhân viên/Chuyên viên

**Hình thức làm việc**: Toàn thời gian

**Quyền lợi được hưởng**:
Laptop

Chế độ bảo hiểm

Du Lịch

Chế độ thưởng

Chăm sóc sức khỏe

Đào tạo

Tăng lương

Nghỉ phép năm

**Yêu cầu bằng cấp (tối thiểu)**: Đại Học

**Yêu cầu công việc**:
Yêu Cầu Công Việc
- At least 2-3 years working experiences in Forwarding companies
- Have experiences to operate sea freight / trucking business
- Major in Transpacific Trade Lane.
- Be good at reading & written in English, Chinese is an advantage
- Ability to work independent and teamwork
- Being careful, attention to detail, hardworking, enthusiasm, initiative in work, perseverance, determination to complete tasks.
- Ability to work under high pressure and multitask required.
- Know how to handle situations flexibly and soft in the process of communication and working with customers.

**Yêu cầu giới tính**: Nam/Nữ

**Ngành nghề**: Chăm Sóc Khách Hàng,Hành chính Văn phòng,Hành Chính/Văn Phòng

Đại Học
Không yêu cầu

  • Customer Service

    5 months ago

    Ho Chi Minh City, Vietnam Shopee Full time

    DepartmentOperations- LevelEntry Level- LocationVietnam - Ho Chi Minh CityThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause...

  • Customer Service Associate

    5 months ago

    Ho Chi Minh City, Vietnam Shopee Full time

    DepartmentOperations- LevelExperienced (Individual Contributor)- LocationVietnam - Ho Chi Minh CityThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region...

  • Customer Service

    5 months ago

    Ho Chi Minh City, Vietnam Shopee Full time

    DepartmentOperations- LevelExperienced (Individual Contributor)- LocationVietnam - Ho Chi Minh CityThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region...

  • Bpo Management

    5 months ago

    Ho Chi Minh City, Vietnam Shopee Full time

    DepartmentOperations- LevelExperienced (Individual Contributor)- LocationVietnam - Ho Chi Minh CityThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region...

  • Customer Service Operator

    5 months ago

    Ho Chi Minh City, Vietnam Chi Nhánh Công Ty TNHH Tiếp Vận Thăng Long Tại Thành Phố Hồ Chí Minh Full time

    **Mô tả công việc**: (Mức lương: Thỏa thuận) - Tổ chức, theo dõi và dẫn dắt các hoạt động điều hành. - Chịu trách nhiệm cải thiện các hoạt động điều hành trong và ngoài thị trường Việt Nam. - Gọi điện, xây dựng, cải thiện mối quan hệ với khách hàng hiện tại. - Giải đáp...

  • Senior Escalation

    5 months ago

    Ho Chi Minh City, Vietnam Shopee Full time

    DepartmentOperations- LevelExperienced (Individual Contributor)- LocationVietnam - Ho Chi Minh CityThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region...

  • Projects Improvement

    5 months ago

    Ho Chi Minh City, Vietnam Shopee Full time

    DepartmentOperations- LevelExperienced (Individual Contributor)- LocationVietnam - Ho Chi Minh CityThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region...

  • Senior Planning

    5 months ago

    Ho Chi Minh City, Vietnam Shopee Full time

    DepartmentOperations- LevelExperienced (Individual Contributor)- LocationVietnam - Ho Chi Minh CityThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region...

  • Backlog Management

    5 months ago

    Ho Chi Minh City, Vietnam Shopee Full time

    DepartmentOperations- LevelExperienced (Individual Contributor)- LocationVietnam - Ho Chi Minh CityThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region...

  • Customer Service Specialist

    6 months ago

    Ho Chi Minh City, Vietnam TotalEnergies Full time

    **Pays** Vietnam **Lieu** Vietnam **Lieu de travail** HO CHI MINH CITY-SAILING TWR(VNM) **Société employeur** TotalEnergies Mkt Vietnam Ltd - TEMV **Domaine** Commerce **Type de contrat** CDI **Expérience** Minimum 3 ans - University graduated, background in Economic/Trading/Finance will be preferred. - Minimum 3 years’ experience in...

  • Customer Service and Operations Team Lead

    2 months ago

    Thành phố Hồ Chí Minh, Vietnam Kone Full time

    **Overview of role purpose & scope**: The Customer Service & Operations Team Lead is responsible for the Customer Service and Admin (CS&A) Organization in the business comprising of the: - Call Center (callouts, inbound queries and outbound surveys and core 3 nurturing), - Contract, data management for service team (maintenance team, sales team..) -...

  • Customer Service

    5 months ago

    Ho Chi Minh City, Vietnam Công Ty Cổ Phần PHC Media Full time

    **Mô tả công việc**: (Mức lương: Thỏa thuận) Key Responsibilities Customer Service Management: - Manage all aspects of customer service operations, including handling inquiries, resolving complaints, and addressing customer feedback promptly and professionally. - Monitor customer service performance metrics and continuously improve customer...

  • Customer Service Manager

    5 months ago

    Ho Chi Minh City, Vietnam 40HRS Full time

    1. Quality Service Operation & Customer Satisfaction - Continuously find ways to improve Service Coverage - Suitable parts stocking for faster repair - Improve ASP technical competency through training and release of service bulletin. - Outsourcing Projects - Manage the call center. - Standardize all customer service procedures and policies 2. Service...

  • Customer Service

    5 months ago

    Ho Chi Minh City, Vietnam Mediastep Software Vietnam Co. Ltd. Full time

    **RESPONSIBILITY**: - Support the sales department in contacting and verifying information to attend sales consulting seminars - Support customers during the operation process, upload products to the Alibaba e-commerce platform and answer customer questions about products/services - Consulting and proposing solutions to help customers use the service...

  • Customer Service

    5 months ago

    Ho Chi Minh City, Vietnam GNT VN Co., Ltd Full time

    **Mô tả công việc**: (Mức lương: Thỏa thuận) - **Customer Support**:Provide prompt, friendly, and efficient assistance to customers via various channels: Facebook, Social Media, Lazada, Shopee, Tiktok,... - **Product Knowledge**:Develop a deep understanding of our product catalog to accurately address customer inquiries, provide...

  • Customer Service Staff

    5 months ago

    Ho Chi Minh City, Vietnam ITL Full time

    **VELA INTEGRATED LOGISTICS CORPORATION (ITL SUB)** (Web: Home - VELA) **Requirements**: **_Performance_** - Interact, verify, classify customer/supplier’s inquiry to assign to related internal department exactly and timely - Coordinate with internal to solve and feedback to all issues/ complaint from Customers/ Suppliers - All tickets opened on...

  • Customer Service Manager

    5 months ago

    Ho Chi Minh City, Vietnam PERSOLKELLY Vietnam Full time

    Big foreign firm - International working environment - Attractive salary package **ROLES AND RESPONSIBILITIES** - Provides leadership to Customer Service Department by achieving operational efficiency, to reach excellent customer satisfaction, and generating service business at a reasonable cost. - Responsible in the overall management of a national service...

  • Customer Service Supervisor

    5 months ago

    Ho Chi Minh City, Vietnam Rentokil Initial Full time

    **1. Supervise the Customer Service Activities**: - Sending visit notifications to customers on a monthly basic and when required. - Coordinate with Team Leader/ Supervisor in Service Team to plan for service schedule daily in the company system productivity. - Calling and confirming with customers for routine visits at least 12 hours before actual...

  • Customer Service Officer

    5 months ago

    Ho Chi Minh City, Vietnam Shopee Full time

    DepartmentOperations- LevelExperienced (Individual Contributor)- LocationVietnam - Ho Chi Minh CityThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region...

  • Customer Service Quality Assurance

    5 months ago

    Ho Chi Minh City, Vietnam Shopee Full time

    DepartmentOperations- LevelExperienced (Individual Contributor)- LocationVietnam - Ho Chi Minh CityThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region...