Customer Service Agent

**We are recruiting for Senior Cargo Customer Services Agent for Saigon, Vietnam.** **Accountabilities**: - Ensure full compliance at all times of safety and security regulations and procedures as per host state and company requirements. - Reconsolidate booking requests from freight forwarders and direct customers and input their data in booking system...

We are currently recruiting for Airport Services Agent in Saigon, Vietnam. As an Airport Services Agent, you will support the operation by providing five-star service to customers at the airport terminal and help create an enjoyable airport environment for customers whilst travelling. You will ensure a quality service and adherence to safety policies and...

**Mô tả công việc**: (Mức lương: Thỏa thuận) - Execute customer’s service requirements from Bookings, Cargo movement to Data Transmission, Documentation and Invoicing. - Coordinate with customers and colleagues to fulfill the job. - Coordinate with airlines/ carriers/ worldwide agents to handle shipments. - Solving all the matters/ problems...

Manage and operate customer’s request from booking stage to cargo loading operations and resolve cargo issues with carrier timely and smoothly. - Closely follow and get market situation update and inform this information to company’s personnel to build market awareness within company - Regulate and perform daily checking of carrier’s update and inform...

**Department**: Customer services **Salary**: negotiable **Commitment**: Full Time **Location**: Hồ Chí Minh **Job description**: Lixibox is a full-stack one-stop omni-channel solution for luxury affordable brands to reach GenZ consumers in Vietnam, one of the fastest growing region in the world. She focuses on optimizing operation by leveraging an...

DepartmentOperations- LevelExperienced (Individual Contributor)- LocationVietnam - Ho Chi Minh CityThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region...

**Mô tả công việc**: (Mức lương: Thỏa thuận) - Problem-solving to improve service delivery standards and minimize cost impacts. - Cooperate with customers, warehouses, agents and shipping lines, other partners to handle the shipments. - Coordinate with clients & trucking companies to set up trucking for shipment (if any). - Prepare reports, and...

**Mô tả công việc**: (Mức lương: Thỏa thuận) Key Accountability: a. Handle customer inquiry and booking: - Communicate with customer and oversea agents to receive and protect booking in advance - Following closely the schedule and closely tracking shipment status of both LCL/FCL /Air shipment to assure customers are timely informed - Prepare...

**JustMarkets** is a broker which helps people to earn on the financial markets providing them with the beneficial conditions **JustMarkets** has reached the trust of over millions of clients from 197 countries. Our company is one of the top popular world brokers. We value the trust of our clients and remain committed to providing reliable services and...

**Mô tả công việc**: (Mức lương: Thỏa thuận) - Handle day to day customer service operations for Axinan Vietnam, including: + Doing policy activation + Supporting claim settlement + Providing policy services, + Giving feedback to customers/partners/agents, resolving conflicts, queries and at the same time ensuring a high customer...

**Mô tả công việc**: (Mức lương: Thỏa thuận) - Sales Support - Taking care of all back-office tasks related to customer or agent inquiries instead of sales team (answer questions; concerns, complaints, rate inquiries ) consult with sales manager or dedicated sales or BM for some exceptional cases before responding to customers/agents - Taking...

**Position**: Distribution Agent Officer **Department**: Investment Services **No. of vacancy**: 1 **Work location**: Ho Chi Minh Office, 15/F Me Linh Point, 2 Ngo Duc Ke, District 1, HCMC Key Responsibilities I - Distribution agent operations ✽ Manage the opening and closing of trading accounts of investors. Perform the verification of customer...

**Working Location: Binh Duong or Ho Chi Minh City** **Main Job Purposes**: 1. Collect, respond and solve customer’s request 2.Coordinate to perform at the requests of the customers 3.Maintain relationships with customers and get other opportunity from current customers. 4.Instructing, supporting and supervising team members to perform daily...

**JustMarkets** is a broker which helps people to earn on the financial markets providing them with the beneficial conditions **JustMarkets** has reached the trust of over millions of clients from 197 countries. Our company is one of the top popular world brokers. We value the trust of our clients and remain committed to providing reliable services and...

**Mô tả công việc**: (Mức lương: Thỏa thuận) - Co-ordinate with overseas/ national agencies to handle nomination shipments from Vietnam to US/ Canada/ China/ Europe,... - Contact with shipper for all necessary procedure supports. - Receive and respond when receiving information, booking requests from agents or carriers. - Check the place and...

**Mô tả công việc**: (Mức lương: Thỏa thuận) - Working with customers to handle test request for testing services of têxtiles or footwear - Facilitate communication between lab and clients - Collect test sample from suppliers and help to arrange lab test - Release report to suppliers - Handle data entry work - Handle client enquiries - Handle...

**Mô tả công việc**: (Mức lương: Thỏa thuận) - Working with customers to handle test request for testing services of têxtiles or footwear - Facilitate communication between lab and clients - Collect test sample from suppliers and help to arrange lab test - Release report to suppliers - Handle data entry work - Handle client enquiries - Handle...

DepartmentOperations- LevelExperienced (Individual Contributor)- LocationVietnam - Ho Chi Minh CityThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region...

**Mô tả công việc**: (Mức lương: 12 - 15 triệu VNĐ) - Contact customers to obtain details for issuing the bill. - Open the file & issue the B/L for customer. Verify shipment details with the agent and sale’s customers. - Submit the SI & VGM to the shipping line. - Process AMS/AFR/ENS files & FMC filings for the shipment. - Provide...

**QA Role and Responsibilities**: **Required Competencies**: - Excellent communication skills, English language level and strong customer service sense, able to help recover customer experience of high-risk cases - Have strong sense of insight, able to detect employees’ case handling/compliance issues and provide suggestions accordingly - Have strong...