Senior Cargo Customer Services Agent- Saigon

4 days ago


Ho Chi Minh City, Vietnam Qatar Airways Full time

**We are recruiting for Senior Cargo Customer Services Agent for Saigon, Vietnam.**

**Accountabilities**:

- Ensure full compliance at all times of safety and security regulations and procedures as per host state and company requirements.
- Reconsolidate booking requests from freight forwarders and direct customers and input their data in booking system according to airline instructions as per CSM.
- Coordinate with all region stations and GSAs to ensure the input accurate booking data.
- Coordinate service recovery to protect customer experience.
- Maintain a close coordination between QR departments and customers by ensuring their shipments are transferred, delivered on time and correct priority is given to shipments.
- To coordinate accomplishment of tasks with regional GHA and internal departments to ensure/ enhance a high-quality service on import and export.
- Support customer
- liaise with customs, health authorities, QR headquarters, other stations and any other party to ensure customer experience.
- Coordinate with GHA, internal departments to ensure irregularity codes are correctly inserted in airline system.
- Implement corrective actions to protect customer experience.
- Distribute all cargo related information to all concerned parties, including customers, customs and other authorities.
- Ensure that notifications are sent officially on cargo arrival information to freight forwarders/ agents/ direct customers.
- Produce weekly, monthly and whenever necessary customer experience related reports.

**Be part of an extraordinary story**

Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community. Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what’s never been done before. Together, everything is possible

**Qualifications**:
**Qualifications**
- Vocational, Tertiary, Trade or Diploma or Associate Degree with minimum 3 years of job-related experience
- Good communication skills
- Computer Literate

**_You must have the legal rights to live and work in Vietnam to be considered for this role._**

**About Qatar Airways Group**

Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We’ve grown fast, broken records and set trends that others follow. We don’t slow down by the fear of failure. Instead, we dare to achieve what’s never been done before.

So whether you’re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.



  • Ho Chi Minh City, Vietnam Qatar Airways Full time

    **We are recruiting for Cargo Operations Agent for Saigon, Vietnam.** **Accountabilities** - Liaising with local GHA and with Head Office Cargo department to ensure/ enhance a high quality service provided by QR both import and export. - Support import customers for clearance of their cargo, liaise with customs authorities to facilitate smooth and timely...


  • Ho Chi Minh City, Vietnam cargo-partner Full time

    Lead & direct the pricing & procurement team / Leadership with the country organisation - Agree on product specific initiatives, targets and solutions for the country with NPM and organise subsequent implementation - Enable competitive services and prices (= getting best buying rates for best possible service with carriers / partners / agents) - Create, lead...


  • Ho Chi Minh City, Vietnam Qatar Airways Full time

    We are pleased to announce an incredibly exciting opportunity to join our Ground Services team in Saigon (Ho Chi Minh), Vietnam as Senior Airport Services Agent. Job Role Provides quality service to passenger in respect to check-in, boarding, special services, lounges, airport hotel and baggage services as per company’s commercial and safety standards and...


  • Ho Chi Minh City, Vietnam Qatar Airways Full time

    We are currently recruiting for Airport Services Agent in Saigon, Vietnam. As an Airport Services Agent, you will support the operation by providing five-star service to customers at the airport terminal and help create an enjoyable airport environment for customers whilst travelling. You will ensure a quality service and adherence to safety policies and...


  • Ho Chi Minh City, Vietnam CÔNG TY TNHH PUDONG PRIME INTERNATIONAL Full time

    Manage and operate customer’s request from booking stage to cargo loading operations and resolve cargo issues with carrier timely and smoothly. - Closely follow and get market situation update and inform this information to company’s personnel to build market awareness within company - Regulate and perform daily checking of carrier’s update and inform...


  • Thành phố Hồ Chí Minh, Vietnam Qatar Airways Full time

    **217250**Job Posting** Feb 25, 2025, 7:14:04 PM | **Primary Location** Saigon - SGN | **Unposting Date** Mar 12, 2025, 3:59:00 PM **Description** We are currently recruiting for Airport Services Agent in Saigon, Vietnam. As an Airport Services Agent, you will support the operation by providing five star service to customers at the airport terminal and...

  • Customer Service

    3 days ago


    Ho Chi Minh City, Vietnam Công Ty TNHH Pudong Prime International Full time

    **Mô tả công việc**: (Mức lương: Thỏa thuận) - Execute customer’s service requirements from Bookings, Cargo movement to Data Transmission, Documentation and Invoicing. - Coordinate with customers and colleagues to fulfill the job. - Coordinate with airlines/ carriers/ worldwide agents to handle shipments. - Solving all the matters/ problems...


  • Ho Chi Minh City, Vietnam JLL Full time

    JLL supports the Whole You, personally and professionally. JOB SCOPE Customer Service Agent will be responsible for all day to day operation of the Front Desk area as well as the Lobby area. Customer Service Agent is the communication bridge between Residents and the Property Management. RESPONSIBILITIES Receive and transfer telephone calls from outside...


  • Thành phố Hồ Chí Minh, Vietnam Toll Group Full time

    About Toll Group At Toll, we do more than just logistics - we move the businesses that move the world. Our 16,000 team members can help solve any logistics, transport, or supply chain challenge - big or small. We have been supporting our customers for more than 130 years. Today, we support more than 20,000 customers worldwide with 500 sites in 27 markets,...


  • Ho Chi Minh City, Vietnam JLL Full time

    About JLL - We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 91,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an...


  • Ho Chi Minh City, Vietnam cargo-partner Full time

    1.Manage agency relationship. 2.Expand business with existing agent partners from the group. 3.Manage and monitor all the requests from agents, esure existing operation is handled smoothly, ensure fast response to agents, problem solving. 4.Follow up feedback for win/lost RFQ. 5.Quotation management, increase Booking confirmation ratio. 6.Promoting Air...

  • Customer Service

    1 week ago


    Ho Chi Minh City, Vietnam Công Ty TNHH Cargobus Logitec Vietnam Full time

    **Mô tả công việc**: (Mức lương: Thỏa thuận) - Problem-solving to improve service delivery standards and minimize cost impacts. - Cooperate with customers, warehouses, agents and shipping lines, other partners to handle the shipments. - Coordinate with clients & trucking companies to set up trucking for shipment (if any). - Prepare reports, and...


  • Thành phố Hồ Chí Minh, Vietnam Công Ty TNHH Seagull Cargo Logistics Full time

    **Mô tả công việc**: (Mức lương: 15 - 20 triệu VNĐ)Import-Export Operations and Consultation: Review policies and regulations related to import and export. Collect market trends and customer demands, reporting to the logistics manager. Advise the sales team and clients on efficient, cost-effective, and compliant freight and customs clearance...


  • Ho Chi Minh City, Vietnam cargo-partner Full time

    1) The LINE MANAGEMENT, the "line of BOSSES and GENERALISTS", mainly in charge of HR, finance and accounting, rental and investments, sales and marketing, coordination of competences, legal representation and compliance to internal and external regulations, training and quality. In their OVERALL personnel and results (net return and quantity growth)...


  • Ho Chi Minh City, Vietnam Uponly NV Full time

    Customer Service Manager Responsibilities - Strategically lead the customer service department to enhance performance of our representatives by setting clear key performance indicators (KPIs) and career path planning for successful agents. - Create processes to achieve the goals and objectives of the customer relations department given by the Top...


  • Thành phố Hồ Chí Minh, Vietnam Công Ty Cổ Phần Hàng Hóa Hải Âu Full time

    **Mô tả công việc**: (Mức lương: 12 - 15 triệu VNĐ) - Contact customers to obtain details for issuing the bill. - Open the file & issue the B/L for customer. Verify shipment details with the agent and sale’s customers. - Submit the SI & VGM to the shipping line. - Process AMS/AFR/ENS files & FMC filings for the shipment. - Provide...


  • Ho Chi Minh City, Vietnam Oakwood Residence Saigon Full time

    **Mô tả công việc**: (Mức lương: Thỏa thuận) - Be well groomed at all time and maintain a friendly cheerful attitude. - Courtesy and politeness are to be observed at all times and freely communicate with guests. Give guests complete and immediate attention to their complaints and requests - Prepare and checking all key card holder, room,...


  • Ho Chi Minh City, Vietnam Times Cargo Logistic Co. Full time

    **I. Mô Tả Công Việc** - Làm việc với Vendor và khách hàng (booking, giá,...) - Tìm hiểu, cập nhật, phân tích và nắm bắt xu hướng thị trường - Xử lý các chứng từ của hàng Air - Giải quyết các vấn đề phát sinh liên quan đến lô hàng (nếu có) - Các công việc khác theo sự phân bổ của...

  • Senior Sales Freight

    3 weeks ago


    Ho Chi Minh City, Vietnam Talentnet Full time

    **RESPONSIBILITIES**: - Keep existing clients and increase LCL,FCL sales volumes; - Propose strategies for business goals of company and achieve agreed sales targets - Increase company reputation in LCL,FCL co-loading market; - Draw up business plan for LCL,FCL sales; - Catch up with development and activities of trade lanes on the market. - Find and...


  • Ho Chi Minh City, Vietnam Lixibox Full time

    **Department**: Customer services **Salary**: negotiable **Commitment**: Full Time **Location**: Hồ Chí Minh **Job description**: Lixibox is a full-stack one-stop omni-channel solution for luxury affordable brands to reach GenZ consumers in Vietnam, one of the fastest growing region in the world. She focuses on optimizing operation by leveraging an...