Customer Service Agent

6 days ago


Ho Chi Minh City, Vietnam JLL Full time

About JLL
- We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 91,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
JOB SCOPE
Customer Service Agent will be responsible for all day to day operation of the Front Desk area as well as the Lobby area. Customer Service Agent is the communication bridge between Residents and the Property Management.

RESPONSIBILITIES
Receive and transfer telephone calls from outside promptly and effectively to the person or department concerned. Provide building basic information when required.
Receive and transfer letter/ magazine/ package to Residents or Residents’ mail boxes.
Attend all complaints/ request from the Residents and transfer to concerned department or report directly to the Customer Service Manager. Follow-up the case until its closure.
Interact with other departments such as Accounting, Technician, Cleaning, and Security
File and up-date Residents’ information.
Ensure a good
- looking, clean & tidy reception corner & lobby area.
Assist Residents with taxi/ courier services.
Control Guest in & out of the building.
Issue “Visitor”/ “Contractor” cards, to take note all information concerned guests in Logbook/ Record book.
Immediately report all unusual, risk, unsafe phenomenon that may cause fire/ explosion to Operations Manager or Engineering Dept. Carry out all other duties assigned by Customer Service Manager.
What you can expect from us
We succeed together and believe the best inspire the best, so we invest in supporting each other, learning together and celebrating our success.
Our Total Rewards program reflects our commitment to helping you achieve your career ambitions, recognizing your contributions, investing in your well-being and providing competitive benefits and pay.



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