Customer Support Agent

3 months ago

Thành phố Hồ Chí Minh, Vietnam JustMarkets Full time

**JustMarkets** is a broker which helps people to earn on the financial markets providing them with the beneficial conditions

**JustMarkets** has reached the trust of over millions of clients from 197 countries. Our company is one of the top popular world brokers. We value the trust of our clients and remain committed to providing reliable services and creating long-term relationships with our traders and partners

We are expanding our team and seeking highly skilled professionals to join us as **Customer Support Agents.** This is an exciting opportunity to play a crucial role in our company, as it has a direct influence on sales and ultimately determines the success of a company

**Key Role**
- Efficiently responds and communicates with clients to understand and service their needs via livechat
- Effectively analyses customer data to make appropriate recommendations and problem resolutions
- Resolve product or service concerns by clarifying the customer's problem; determining the cause; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
- Demonstrates excellent customer service by facilitating positive long-term relationships and a high potential for repeat business.
- Builds rapport with clients and effectively diffuses conflict and opposition
- Contributes to team effort by accomplishing related results as needed
- Committed to meeting quality standards in processing customer adjustments

**Skills & Abilities**
- Strong verbal and written communication skills, with the ability to convey information clearly, professionally, and empathetically
- A customer-centric mindset with a genuine desire to help and provide exceptional service, displaying patience, empathy, and understanding
- Effective problem-solving and critical-thinking skills to analyse situations, identify root causes, and propose appropriate solutions
- Willingness to learn and acquire a thorough understanding of the company's products, services, and policies
- Collaboration and cooperation with team members to achieve common goals, sharing knowledge and supporting others when necessary
- Work independently under mínimal supervision
- Calm person, good listener and stay positive assisting customers who are upset
- Responsible, fast learner, interpersonal skills and a strong spirit of teamwork

**Key Requirements**
- Fluency in English and Vietnamese.
- Experience is not a must but will be an added advantage
- Fresh graduates are accepted
- Has an understanding of IT knowledge
- Laptop with memory of 8GB or Apple Mac not older than 2015 year and stable internet connection
- Willing to work long hours
- Willing to work on a shift schedule (day and night shifts from 9 am to 9 pm and the next day from 9pm to 9am followed by 2 days off)
- Willing to work remotely

**Benefits**
- 8 shifts of annual leave per year
- 8 shifts of sick leave per year
- Working on a shift schedule (day and night shifts)
- Medical budget
- Opportunity to work remotely
- Professional education budget
- Language learning budget
- Wellness budget (gym membership, sports gear and related expenses)

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