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Customer Support Associate

1 month ago

Thành phố Hồ Chí Minh, Vietnam Công Ty Thương Mại Điện Tử PATI Group Full time

**Job summary**

We are looking for an individual with a background in **customer service within E-commerce / Dropshipping / POD / DTC industry**. As our Customer Support Associate, you will handle customer issues and ensuring orders are processed efficiently and accurately to deliver excellent experiences for our customers.

**Essential Roles and Responsibilities**:

- **Handle Customer Issues**: Answer customer inquiries & problems daily in our CRM system - Gorgias.
- **Supplier Coordination**: Coordinate with supplier to get the information on orders, products and shipping problems to provide to customer who requested.
- **Customer Experience**: Answering customers with care, positive attitude to ensure good customer experience.
- **Team Development**: Collaborate with team leader to suggest areas of improvement for our CS team.

**Skills and Qualifications**:

- **Experience**: More than 1 years of experience, preferably in the E-commerce Industry, Dropshipping or POD or DTC.
- **Language Proficiency**: Fluent in English (both written and spoken), with an IELTS score of 6.5 or higher, or equivalent.
- **Customer Experience Expertise**: Deep understanding of customer experience principles.
- **CRM Proficiency**:Familiarity with CRM systems, such as: ZenDesk, HelpDesk, Gorgias,...
- **Soft Skills**:Attention to detail, proactive, and strong analytical and problem-solving abilities, with the ability to use data to inform decisions and drive changes.
- **Effective communication and collaboration skills** with team members and cross-functional teams.

**Additional Requirements**:

- **Proactive learning behavior**: We request all people to learn daily (only learn things that can support your work immediately) and share it with others.
- A positive, **“can do” attitude**.

**Come join PATI, you will have a chance to enjoy**
- Salary: 10.000.000 - 12.000.000 VND/month + incentive based on performance (negotiate). Total income can be up to 15,000,000 VND.
- Opportunity to work in a fast-growing E-commerce business.
- To fully enjoy other social welfare regimes such as: social insurance, statutory leave,...
- Joining various team bonding activities.

We are looking for someone who shares our passion for wellness, our commitment to excellence. If you believe you have the skills and mindset to thrive in this role, we want to hear from you.

Pay: From 10,000,000₫ per month

Application Question(s):
We want to determine if you see our company as a place where you can grow professionally and achieve your goals. Understanding your motivations related to personal and career development can help us ensure that the position aligns with your expectations.

Application Deadline: 2024/12/14