Customer Support Specialist

2 months ago


Thành phố Hồ Chí Minh, Vietnam Visily Full time

**Visily** is an AI-powered UI design software started from KMS Labs, the startup incubation arm of KMS Technology. Our team consists of technology entrepreneurs who have built successful product companies from scratch:

- ** QASymphony** - test management platform, merged with Tricentis, valued at $2B
- ** Kobiton** - mobile testing platform, raised $34M with over 60K customers
- ** Katalon** - test automation platform, raised $27M with over 1M users

Work with us if you are:

- ** Hungry**. You are ambitious and want to be part of a high-impact startup.
- ** Versatile**. You are able to wear multiple hats on a regular basis.
- ** Result-oriented**. You are fanatical about getting things done.
- ** Purpose-driven**. You want to commit to a mission and the team that is behind it.

**Responsibilities**:
Join our team to build a cutting-edge UI design platform. We are currently seeking a skilled and dedicated CS Specialist to join our team. Below are the key responsibilities of this role:

- Respond to customer inquiries and provide technical assistance via various communication channels.
- Troubleshoot and resolve customer issues and document solutions.
- Collaborate with cross-functional teams to address customer needs and improve product functionality.
- Maintain knowledge of our products and stay up-to-date with new features and enhancements.
- Contribute to the development of support resources, such as knowledge base articles and FAQs

**Qualifications**:

- 1+ year of experience in a CS or product management role
- Strong command of English for effective communication and presentation skills
- Demonstrated self-starting and supportive team spirit
- Ability to multitask and excel in a fast-paced environment
- Ability to work independently and collaboratively in a team environment
- Technical aptitude and ability to learn new software and tools

**Perks You'll Enjoy**:

- Build a global SaaS product with a talented team who built large-scale systems at Google, QASymphony, Katalon, Kobiton, etc.
- Competitive salary and many benefits, including health insurance, flexible hybrid working mode
- Beautiful office in HCMC with unlimited coffee & snacks.



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