Junior Technical Support Specialist
6 days ago
Here at Skedulo, we’re on a mission to support the 2.7 billion people in the world—and the companies that employ them—who do not work at a desk every day. Our global teams are collaborative, ambitious, innovative, and passionate about helping our customers realize their fullest potential by enabling their mobile workforces.
The Skedulo team is a tight-knit group of builders who are passionate about shaping the future of how work gets done outside of the traditional office setting. We are looking for motivated, self-starters who share our values, challenge the status quo, and push the pace of innovation in order to accelerate growth. If you’re drawn to solving hard problems and want to help develop software that will make a difference in people’s lives, Skedulo is for you. Visit our website to learn more about what Skedulo does and to learn more about our people and team.
Skedulo is hiring a Technical Support Specialist in our Vietnam office, working in the Vietnam timezone, that will work closely with our Engineering, Product, DevOps, and Customer Success Teams globally.
Key Objectives and Responsibilities will be as follows:
- Demonstrate efficient work practices to ensure objectives and service level agreements (SLAs) are met.
- Assisting in the troubleshooting of software issues.
- Resolution of issues for clients, providing liaison between clients, a customer success team, and engineering.
- Opportunities to work on core product development, integration development, and customer success development projects.
**Requirements**:
Minimum Qualifications:
- At least 1+ years previous experience as a Technical Support Specialist in a complex environment.
- Excellent written and spoken English.
- Great communication skills are a must.
- A strong teamwork ethic is essential.
Desired Skills & Experiences:
- Excellent knowledge of Salesforce Administration and a solid understanding of Salesforce Development.
- Ability to multi-task between different support channels and issues
- Good knowledge of web server technology, REST, and JSON.
- Knowledge of HTML and Javascript. Angular 1 and/or React would be beneficial.
- Working knowledge of the Atlassian suite, JIRA, Confluence and Zendesk
**Benefits**:
- Fun, creative, and fast-paced working environment
- Hybrid working
- Medical Benefits for employees & employees' children + spouses
- Annual health check-up
- Company & Team Offsites
- 7 paid sick days per year
- 4 weeks paid leave per year
- 12 days of paid holiday per year
- 13th Month Bonus
- 8 Mental Health/Refresh paid days off per year
- 3 Paid Volunteer Days per year
- Working from Home Stipend
- Mental Health Support/Resources through Modern Health
- Equity in the form of SARS (Stock Appreciation Rights)
- Kitchen stocked with snacks & drinks
- Paid Parental Leave for both carers
- Learning & Development Stipend
- Employee Referral Bonus
- Our offices have creative, open workspaces with room to play, reflect, and relax
- Our team works hard but also plays hard; we will challenge your best table tennis and PS4 skills
Here at Skedulo, we’re on a mission to support the 2.7 billion people in the world—and the companies that employ them—who do not work at a desk every day. Our global teams are collaborative, ambitious, innovative, and passionate about helping our customers realize their fullest potential by enabling their mobile workforces.
The Skedulo team is a tight-knit group of builders who are passionate about shaping the future of how work gets done outside of the traditional office setting. We are looking for motivated, self-starters who share our values, challenge the status quo, and push the pace of innovation in order to accelerate growth. If you’re drawn to solving hard problems and want to help develop software that will make a difference in people’s lives, Skedulo is for you. Visit our website to learn more about what Skedulo does and to learn more about our people and team.
Skedulo is hiring a Technical Support Specialist in our Vietnam office, working in the Vietnam timezone, that will work closely with our Engineering, Product, DevOps, and Customer Success Teams globally.
Key Objectives and Responsibilities will be as follows:
- Demonstrate efficient work practices to ensure objectives and service level agreements (SLAs) are met.
- Assisting in the troubleshooting of software issues.
- Resolution of issues for clients, providing liaison between clients, a customer success team, and engineering.
- Opportunities to work on core product development, integration development, and customer success development projects.
**Requirements**:
Minimum Qualifications:
- At least 1+ years previous experience as a Technical Support Specialist in a complex environment.
- Excellent written and spoken English.
- Great communication skills are a must.
- A strong teamwork ethic is essential.
Desired Skills & Experiences:
- Excellent knowledge of Salesforce Administration and a soli
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