Senior Technical Specialist

3 weeks ago

Ho Chi Minh City, Vietnam Zoetis Full time

The Senior Technical Specialist/Senior Associate Technical is a member of Zoetis Companion Animals (CA) Technical team that builds scientific-leading positioning of all Zoetis CA brands while providing excellent technical supporting services to internal teams, external partners, vet pratitioners as well as customers in assigned territory. Working mostly with products and towards vet practitioners, the incumbent is expected to be the voice of Zoetis in all situations taking place within the managed area. With veterinary expertise, he or she is anticipated to have essential contribution to drive commercial success for the business through provided superior technical supports and initiatives.

**Responsibilities**

**Providing technical supporting services and solutions to both internal and external stakeholders in the assigned territory and/or by assigned brands (50%)**
- Handle technical tasks: Pharmacovigilance reporting, technical objection handling,
- Work with product management team to build up technical materials for multiple purposes, targeting both vets and pet owners, on both online and offline platforms
- Provide consultation to product management team in brand communication and interaction with external stakeholders
- Coordinate to organize technical events and vet engagement activities: Group detailing, product workshops, webinars, seminars,...
- Install diagnostic devices and oversee after-sales services

**Collaborate with Technical Lead in building up technical knowledge and capabilities of sales and product management team in the assigned territory and for assigned brands (30%)**
- Forward technical directions and messages from technical manager to internal team by training and assessment activities
- Support technical manager on developing and producing educational materials and tools: E-detailing decks, product presentations, FAQ guidebooks
- Organize training and assessment activities which is followed curriculum of Technical Manager, conduct field coaching on technical skills

**Manage project which supports Technical Lead in technical portfolio planning including scientific brand plan and new product launching. (20%)**
- Lead or co-lead projects of Technical Team by assignment of Technical Lead by aggressive deployment of variant-specific technical activities
- Study emerging demand to fulfill current portfolio and deeply involve in NPI launching process

**Key Indicators**:

- Technical planning and execution quality OTIF
- Brand health (Technical, vet perspective): TOM awareness, recall, positioning
- Brand performance of the portfolio (Shared): Market coverage, share, new customer acquisition
- Business financial objectives delivery (Shared)

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