Technical Customer Support Specialist

7 months ago


Ho Chi Minh City, Vietnam Công Ty TNHH Telestar Full time

**Mô tả công việc**:
(Mức lương: Thỏa thuận)
- primarily on eCommerce platforms.
- Conduct thorough research and utilize resources to resolve customer inquiries efficiently.
- Communicate effectively with customers to ensure their needs are met and issues are resolved promptly.
- Collaborate with internal teams to escalate and resolve complex technical issues when necessary.
- Document customer interactions, issues, and resolutions accurately in the company's CRM system.
- Stay updated on product features, enhancements, and industry trends to provide informed customer support.

**Chức vụ**: Nhân Viên/Chuyên Viên

**Hình thức làm việc**: Toàn thời gian

**Quyền lợi được hưởng**:

- Work in a dynamic and flexible environment. (no dress code, pantry full of snacks and coffee)
- Team building, Happy Hour every week.
- Social insurance and annual leave are based on the Vietnam Labour Code.
- Incentives will be added based on employee performance.
- 13th-month bonus is provided based on performance.

**Yêu cầu bằng cấp (tối thiểu)**: Trung cấp - Nghề

**Yêu cầu công việc**:

- Strong technical learning abilities with a demonstrated aptitude for understanding and
- Previous experience in eCommerce is highly desirable.
- Ability to provide phone support and conduct Zoom calls with customers.
- Independent and dependable work ethic with the ability to work effectively in a remote team environment.
- Strong interpersonal skills and the ability to communicate technical information clearly and concisely to non-technical customers.
- Flexibility to work in a fast-paced environment and adapt to changing priorities and workflows.

**Yêu cầu giới tính**: Nam/Nữ

**Ngành nghề**: Chăm Sóc Khách Hàng,CNTT - Phần Cứng,IT Support

Trung cấp - Nghề
Không yêu cầu



  • Ho Chi Minh City, Vietnam Công ty TNHH Công Nghệ Thông Tin ELCA Việt Nam Full time

    **Mô tả công việc**: (Mức lương: Thỏa thuận) ** About us SecuTix is a global software company providing the industry-leading SaaS Ticketing Engagement Platform. Our solution is used by the largest sports clubs, live entertainment businesses, and leading museums, managing annual sales of about 45 million tickets. ** In this role We are...


  • Ho Chi Minh City, Vietnam ELCA Việt Nam Full time

    SecuTix is a global software company providing the industry-leading SaaS Ticketing Engagement Platform. Our solution is used by the largest sports clubs, live entertainment businesses, and leading museums, managing annual sales of about 45 million tickets. **In this role**: We are currently seeking an experienced **Customer Support Specialist** who will...


  • Ho Chi Minh City, Vietnam Công ty TNHH Công Nghệ Thông Tin ELCA Việt Nam Full time

    **Mô tả công việc**: (Mức lương: Thỏa thuận) ** About us SecuTix is a global software company providing the industry-leading SaaS Ticketing Engagement Platform. Our solution is used by the largest sports clubs, live entertainment businesses, and leading museums, managing annual sales of about 45 million tickets. ** In this role We are...


  • Ho Chi Minh City, Vietnam Công Ty TNHH Telestar Full time

    **Mô tả công việc**: (Mức lương: 11 - 16 triệu VNĐ) - Diagnose and resolve technical problems by gathering information, analyzing symptoms, and utilizing available resources and knowledge bases. - Analyze, troubleshoot, and resolve technical issues related to hardware, software, and network connectivity. - Research, diagnose, and recommend...


  • Ho Chi Minh City, Vietnam Công Ty TNHH Telestar Full time

    **Mô tả công việc**: (Mức lương: 11 - 16 triệu VNĐ)- Diagnose and resolve technical problems by gathering information, analyzing symptoms, and utilizing available resources and knowledge bases.- Analyze, troubleshoot, and resolve technical issues related to hardware, software, and network connectivity.- Research, diagnose, and recommend...


  • Ho Chi Minh City, Vietnam Công ty TNHH Công Nghệ Thông Tin ELCA Việt Nam Full time

    **Mô tả công việc**: (Mức lương: Thỏa thuận) - Help customers to use our ticketing product in the most efficient way by providing technical support to analyze, reproduce, and identify the root cause of various software glitches across various modules. - Research, diagnose, and analyze Customer issues with accurate solutions. - Ensure Issue...


  • Ho Chi Minh City, Vietnam Skedulo Vietnam Full time

    Skedulo Vietnam *** - An Phú Plaza, 117-119 Ly Chinh Thang street, Vo Thi Sau ward, District 3, Ho Chi Minh- Hybrid- Posted 11 hours ago- Skills: - English Agile System Admin **Top 3 reasons to join us**: - MacBook Pro provided - Learning & Development stipend: $125 per year - Medical Benefits for Employees, Spouses & Children **Job description**: -...


  • Ho Chi Minh City, Vietnam công ty tnhh công nghệ thông tin elca việt nam Full time

    Xem và nộp hồ sơ ngay **Lưu ý**: - Người tìm việc đang xem tin **Customer Support Specialist**: - **Mã tin đăng: 3679207**. Mọi thông tin liên quan tới tin tuyển dụng này là do người đăng tin đăng tải và chịu trách nhiệm. Chúng tôi luôn cố gắng để có chất lượng thông tin tốt nhất, nhưng...


  • Ho Chi Minh City, Vietnam Skedulo Full time

    The Senior Technical Support Specialist role is responsible for the on-going management of customer issues and success. They’re responsible for managing bugs and escalated issues, with the ability to give the customer confidence that their issues will be resolved in a timely manner. They are a part of the ‘Technical Support’ sub-team within the...


  • Ho Chi Minh City, Vietnam Sumsub Full time

    **Sumsub **is a global verification provider aiming to make verification processes simple, friendly, and secure for businesses and their users. Sumsub’s all-in-one verification platform secures every step of the customer journey. More than 2000 global companies use this platform to verify users, businesses, and transactions, orchestrate their verification...


  • Thành phố Hồ Chí Minh, Vietnam Visily Full time

    **Visily** is an AI-powered UI design software started from KMS Labs, the startup incubation arm of KMS Technology. Our team consists of technology entrepreneurs who have built successful product companies from scratch: - ** QASymphony** - test management platform, merged with Tricentis, valued at $2B - ** Kobiton** - mobile testing platform, raised $34M...

  • IT Support Specialist

    7 months ago


    Ho Chi Minh City, Vietnam Công ty TNHH Jollibee Việt Nam Full time

    **Mô tả công việc**: (Mức lương: Thỏa thuận) We are looking for a highly capable IT support specialist to provide technical assistance to stores. In this role, your duties will include ensuring optimal use of our hardware and software technologies, enhancing system performance, and securing data. You will also be required to advise on IT...

  • Customer Specialist

    2 days ago


    Ho Chi Minh City, Vietnam Coin98 Labs Full time

    Coin98 Labs is looking for a top-notch Customer Specialist to join our team. Your goal will be to ensure exceptional service standards, address customer inquiries, sustain high customer satisfaction, and contribute to the growth of Coin98’s products. **RESPONSIBILITIES** - Handle customer queries, and manage complaints by providing solutions and options....


  • Ho Chi Minh City, Vietnam EMPLOYMENT VIETNAM Full time

    **Main duties**: - Technical clarification of inquiries in coordination with the technical specialists (Tech. Support) as needed - Clarification of material availability and coordination of the fastest possible delivery date with the responsible departments (planning, shipping, warehouse), Coordination of service visits for technicians at customer site -...


  • Ho Chi Minh City, Vietnam 2C2P Full time

    **Merchant Tech Support Specialist**: Vietnam, Ho Chi Minh City | Full Time | Operations 2C2P is looking for a Merchant Tech Support Specialist to join its growing team in Vietnam. If you have the right skills, qualifications & experience and are looking for a rewarding career, don't wait! Join us and share our vision in providing the best payment...


  • Ho Chi Minh City, Vietnam Công ty TNHH Công Nghệ Thông Tin ELCA Việt Nam Full time

    **Mô tả công việc**: (Mức lương: Thỏa thuận) About us SecuTix is a global software company providing the industry-leading SaaS Ticketing Engagement Platform. Our solution is used by the largest sports clubs, live entertainment businesses, and leading museums..., managing annual sales of about 45 million tickets. In this role We are...


  • Ho Chi Minh City, Vietnam Công Ty TNHH Itechwx Full time

    **Mô tả công việc**: (Mức lương: 20 - 30 triệu VNĐ) Responsibilities include: The support engineer is responsible for support delivery, providing technical support to Azure and Windows Server customers by resolving escalated, complex technical customer issues on the Azure or Windows Server platform and delivering technical support against CPE...


  • Ho Chi Minh City, Vietnam Công Ty TNHH Itechwx Full time

    **Mô tả công việc**: (Mức lương: Thỏa thuận) Main Responsibilities 1. Technical services & Responsiveness - Drive the communication with the customer to deliver desired solutions in response to customers’ concerns. - Effective Communication & Collaboration - Identify the right resource to collaborate with to work toward the final...


  • Thành phố Hồ Chí Minh, Vietnam Kegmil Full time

    **About Kegmil**: Kegmil is a holistic solution provider of mission-critical Enterprise Systems, with a spike in Field Service Management software-as-a-service. We are a global team serving international clients, and strongly backed by Mitsubishi Electric (a world-leading manufacturer of products ranging from home electronics to satellite systems,...


  • Ho Chi Minh City, Vietnam Informa Markets Full time

    **Company Description** Informa PLC is a leading international events, intelligence and scholarly research group.** Our purpose is to champion the specialist. Through hundreds of powerful brands we work with businesses and professionals in specialist markets, providing the connections, intelligence and opportunities that help customers grow, do business,...