Digital Support Specialist

3 weeks ago

Ho Chi Minh City, Vietnam Straumann Group Full time

This position focuses on conducting trainings and education in Vietnam and Indochina. The Digital Support Specialist would need to be working at a high level of independence across Ortho Business Unit (OBU) and the Implant Business Unit (IBU) with strong communication and training skills to train and inspire and influence change of habits in training participants.

**Key Responsibilities - reporting to Baris**
- Demonstrate and present Intra-Oral Scanning portfolio, techniques, and use of to healthcare staff including doctors, nurses, and dentist assistants.
- Provide digital product education, product consultation and training to customers, including product presentation and public relation.
- Provide after-sales support.
- Responsible for achieving sales targets through the sale of the company's product or services together with the corresponding Business Unit (OBU & IBU).
- Attend and organize trade exhibitions, conferences, and meetings.
- Attend company meetings, technical data presentation and briefing to support the installation of digital devices and integration of 3rd party software.
- To fully understand the setting up of the digital lab from end to end, from scanning all the way to final restoration and supporting all our end-users.
- To fully understand the devices which are related to digital planning and printing and support the workflow from end to end.
- To fully understand the designing and planning software of treatment and final restoration and be able to guide lab tech on simple design.
- To be the pivotal contact point to global and regional teams cascading information to local teams.
- To be familiar with digital and lab consumables e.g. like resin materials.
- To be the first contact point of training for local teams and first point of contact to download new product training from global or regional teams.
- Work closely with customer service and operations to ensure high levels of customer satisfaction.
- Provide 1st and 2nd level technical support on Straumann Group’s customers who purchased Straumann digital devices.
- Provide training to all sales teams on digital devices on product demo and detailing on hardware and software.
- To identify and create business opportunities with DSO’s on setting up digital labs within their organization.
- To provide coDiagnostiX, Cares Visual and any other software training to our customers
- Performs other related duties as required and assigned.

**Requirements: To be successful in the role you will**_________________
- Junior/Senior Dental Technician or Nurse with an education diploma or bachelor's degree, possessing comprehensive knowledge in implant and tooth-borne prosthetics, and proficient in demonstrating both Digital and Analog skills.
- Proficient in dental CAD and experienced in handling digital workflows within dental laboratories and clinics.
- Enthusiastic about training and education, with a genuine passion for helping others enhance their skills. Demonstrates adaptability to various training environments.
- Sensitive to the diverse backgrounds and skill levels of participants, ensuring individual needs are met.
- Excellent learning and communication skills, both verbally and in written form.
- Fluent in both English and Vietnamese languages to effectively communicate with clients and colleagues.
- Dedicated to delivering exceptional customer service, providing a seamless experience for all clients.
- Radiates a positive attitude, unwavering dedication, and contagious enthusiasm for the field.
- Exceptional planning abilities, skilled in prioritizing tasks, and consistently meeting deadlines.
- Highly independent, willing to travel across Vietnam and Indochina for work-related commitments.

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