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Junior Technical Support Specialist

4 months ago

Ho Chi Minh City, Vietnam Skedulo Vietnam Full time

**Skedulo is hiring a Technical Support Specialist in our Vietnam office, working in the Vietnam timezone, that will work closely with our Engineering, Product, Dev Ops, and Customer Success Teams globally.

**Key Objectives and Responsibilities**:

- Demonstrate efficient work practices to ensure objectives and service level agreements (SLAs) are met.
- Assisting in the troubleshooting of software issues.
- Resolution of issues for clients, providing liaison between clients, a customer success team, and engineering.
- Opportunities to work on core product development, integration development, and customer success development projects.

**Yêu Cầu Công Việc**:
**MINIMUM QUALIFICATIONS**:

- At least 1+ years previous experience as a Technical Support Specialist in a complex environment.
- Excellent written and spoken English.
- Great communication skills are a must.
- A strong teamwork ethic is essential.

**DESIRED SKILLS/EXPERIENCE**
- Excellent knowledge of Salesforce Administration and a solid understanding of Salesforce Development.
- Ability to multi-task between different support channels and issues
- Good knowledge of web server technology, REST, and JSON.
- Knowledge of HTML and Javascript. Angular 1 and/or React would be beneficial.
- Working knowledge of the Atlassian suite, JIRA, Confluence, and Zendesk.

**Tại Sao Bạn Sẽ Yêu Thích Làm Việc Tại Đây**:

- MacBook Pro provided
- Competitive salary & 13th Month Bonus
- Working from home set up stipend: $150
- Learning & Development stipend: $125 per year
- 7 paid sick days per year
- 20 paid leave days per year
- 8 paid Mental Healths days per year
- 3 paid Volunteer days per year
- 12 days of paid Public Holiday per year
- Paid Parental Leave (12 weeks) in-conjunction with eligible government benefits
- Miscarriage & Bereavement leave
- Equity in the form of SARS (Stock Appreciation Rights)
- Medical Benefits for employee & family
- Employee Referral Bonus
- Annual Mental Wellness Week event & Calm subscription to help support in the mental wellbeing
- Leadership, Mentorship, DEIB Program
- Happy hour every Friday
- Fun, creative and fast-paced working environment
- Kitchen stocked with snacks & drinks
- Our offices have creative, open workspaces with room to play, reflect, and relax
- Our team is extremely competitive, and we will challenge your best table tennis skills