Technical Support Engineer
7 months ago
**Mô tả công việc**:
(Mức lương: Thỏa thuận)
Represent Microsoft and communicate with Microsoft customers.
Manage relationships with multiple customers, partners and collaborate with business contacts within
Microsoft.
Use standard processes, implement existing diagnosis methods, solutions/workarounds to effectively deal with customer and technical issues to achieve problem resolution and customer satisfaction.
Document incidents, report customer suggestions and technical issues to Microsoft
Respond to voice of customers, utilize Microsoft escalations and meet response, resolution, efficiency, productivity and utilization targets required by Microsoft business unit.
Communicate and collaborate with cross-group peers and Microsoft resources both proactively and reactively in order to identify and leverage the right resources to arrive at solutions to tough and hot problems.
Produce qualitydocumentationand share with the appropriate team members and tech lead as appropriate.
Compliance with the service operation processes for execution excellence.
Adherence to the Microsoft Business Code of Conduct in all customer interactions and interactions with Microsoft, and strict adherence to data privacy guidelines - never putting customer PII at risk.
**Chức vụ**: Nhân Viên/Chuyên Viên
**Hình thức làm việc**: Toàn thời gian
**Quyền lợi được hưởng**:
Performance Bonus
Social and Health insurance follow Vietnamese Law
Young & Dynamic Working Environment
InternationalCulture
24/7 Insurance for Night-shift
Annual Health Check-up
**Yêu cầu bằng cấp (tối thiểu)**: Trung cấp - Nghề
**Yêu cầu công việc**:
Have at least 1-year working experience in customer-facing roles or fresher with technical background
Excellent spoken English is a must.
Passion in technical support roles.
Customer-centric mindset.
Quick adaptability to changes and strong self-study.
Good understanding of computer systems, mobile devices and other tech products.
Ability to provide step-by-step technical help, both written and verbal
**Yêu cầu giới tính**: Nam/Nữ
**Ngành nghề**: CNTT - Phần Cứng,IT Support,Phần Cứng Máy Tính/Điện Thoại
Trung cấp - Nghề
Không yêu cầu
-
Net - Technical Support Engineer
7 months ago
Ho Chi Minh City, Vietnam PERSOLKELLY Vietnam Full timeSUMMARY: The Technical Support Engineer’s primary focus will be ensuring that all Microsoft customers are very satisfied with the e ectiveness and e ciency of the support they receive. Utilizing knowledge of the customer environment, they will deliver timely and high-quality incident resolution focusing on root cause analysis, prevention, and knowledge...
-
Technical Support Engineer
6 months ago
Ho Chi Minh City, Vietnam iTechWX Vietnam Full timeiTechWX Vietnam *** - Opal Tower, 92 Nguyen Huu Canh, Ward 22, Binh Thanh, Ho Chi Minh- Fresher Accepted- At office- Posted 12 hours ago- Skills: - MySQL C++ **Job description**: **Technical support engineer (IT background)** **About us**: - iTechwx was newly born in the summer of 2022 in Ho Chi Minh City, Vietnam. Our office is located in Binh Thanh...
-
Technical Support Engineer
6 months ago
Ho Chi Minh City, Vietnam Công Ty TNHH Buymed Full time**Mô tả công việc**: (Mức lương: Thỏa thuận) - Receive user requests/issues feedback - Reproduce & troubleshooting simple issues/bugs - Report bugs to QC or let them reproduce complex issues - Follow & push developers to fix issues/bugs - Announce & respond to users when issues are solved - Working closely with Software Engineers, QCs, and BA...
-
Technical Support Engineer
7 months ago
Ho Chi Minh City, Vietnam ADI Consulting Full timeJob Description: =================== Microsoft Azure, a public cloud computing platform, is a growing collection of integrated cloud services that includes analytics, computing, database, mobile, networking, storage, and web. To establish cloud service, one of the keys is to have the Identities ready in the Cloud. Azure Identity support team belongs to...
-
Technical Support Engineer
6 months ago
Ho Chi Minh City, Vietnam Buymed Full timeBuymed *** - Vincom Center Đồng Khởi, 45A Lý Tự Trọng, p. Bến Nghé,, District 1, Ho Chi Minh- At office- Posted 10 hours ago- Skills: - Business Analyst JavaScript Tester **Top 3 reasons to join us**: - Performance & salary review yearly - Yearly performance bonus - Full salary-based social insurance & PVI Insurance **Job...
-
Technical Support Engineer
7 months ago
Ho Chi Minh City, Vietnam Buymed Full timeBuymed *** - Vincom Center Đồng Khởi, 45A Lý Tự Trọng, p. Bến Nghé,, District 1, Ho Chi Minh- At office- Posted 4 hours ago- Skills: - Business Analyst JavaScript Tester **Top 3 reasons to join us**: - Stock option - Performance & salary review twice per year - Yearly performance bonus **Job description**: - Buymed is Vietnam’s and...
-
Technical Support Engineer
7 months ago
Ho Chi Minh City, Vietnam Công ty TNHH InCorp Việt Nam Full timeOur client is looking for a **Technical Support Engineer** in Consulting Service Industry. This is a full time on-site role in Ho Chi Minh City, Vietnam. **Responsibilities**: - Represent Microsoft and communicate with Microsoft customers. - Manage relationships with multiple customers, partners and collaborate with business contacts within Microsoft. -...
-
Technical Support Engineer
4 months ago
Thành phố Hồ Chí Minh, Vietnam OPSWAT Full timeOPSWAT is a global cyber security company providing solutions for enterprises since 2002 to identify, detect, and remediate advanced security threats from data and devices coming into and out their networks. Trusted by over 1,000 organizations worldwide and with over 30 anti-malware engines, 100+ data sanitization engines and more than 25 technology...
-
Technical Support Engineer
3 months ago
Thành phố Hồ Chí Minh, Vietnam Công Ty Liên Doanh ORANA VIỆT NAM Full time**Mô tả công việc**: (Mức lương: Thỏa thuận) Mô tả Công việc Technical support Engineer/Coordinator provides technical support to Technical Project Manager on daily tasks of Optimization projects / Improving Factory efficiency. The Optimization and Improvement project will include the projects reducing production cost, saving energy...
-
Technical Support Engineer
6 months ago
Ho Chi Minh City, Vietnam Công Ty TNHH Itechwx Full time**Mô tả công việc**: (Mức lương: 18 - 27 triệu VNĐ) - Reviews issues and contacts customers to understand issues. Ensure customers stay informed as to the status/solution of their issue. Utilizes troubleshooting tools (e.g., event logs, performance traces) to help resolve customer issues. - Resolves or escalates multiple and varied customer...
-
Technical Support Engineer
7 months ago
Ho Chi Minh City, Vietnam ADI Consulting Full time**SUMMARY**: The Technical Support Engineer’s primary focus will be ensuring that all Microsoft customers are very satisfied with the e ectiveness and e ciency of the support they receive. Utilizing knowledge of the customer environment, they will deliver timely and high-quality incident resolution focusing on root cause analysis, prevention, and knowledge...
-
Technical Support Engineer
6 months ago
Ho Chi Minh City, Vietnam paltech Full timeXem và nộp hồ sơ ngay **Lưu ý**: - Người tìm việc đang xem tin **TECHNICAL SUPPORT ENGINEER (Windows/ Desktop)**: - **Mã tin đăng: 3658047**. Mọi thông tin liên quan tới tin tuyển dụng này là do người đăng tin đăng tải và chịu trách nhiệm. Chúng tôi luôn cố gắng để có chất lượng thông tin tốt...
-
Technical Support Engineer
1 month ago
Thành phố Hồ Chí Minh, Vietnam Daikin Việt Nam Full timeNơi làm việc Hồ Chí Minh - Cấp Bậc Mới tốt nghiệp - Hình Thức Nhân viên chính thức - Kinh Nghiệm 1 - 2 Năm - Mức Lương Lương thỏa thuận - Ngành nghề Điện / Điện tử / Điện lạnh - Hạn chót nhận hồ Sơ 25/12/2024 Facebook Linkedin **Phúc Lợi**: - Máy tính xách tay - Bảo hiểm - Du Lịch -...
-
Technical Support Engineer
4 weeks ago
Thành phố Hồ Chí Minh, Vietnam Daikin Việt Nam Full timeNơi làm việc Hồ Chí Minh - Cấp Bậc Nhân viên - Hình Thức Nhân viên chính thức - Kinh Nghiệm 1 - 2 Năm - Mức Lương Lương thỏa thuận - Ngành nghề Điện / Điện tử / Điện lạnh - Hạn chót nhận hồ Sơ 27/12/2024 Facebook Linkedin **Phúc Lợi**: - Máy tính xách tay - Bảo hiểm - Du Lịch - Phụ...
-
Technical Support Engineer
6 months ago
Ho Chi Minh City, Vietnam VNG Full timeAs a Technical Support Engineer L1 (Endpoint Security), you will have the opportunity to support our customers and learn cutting edge technologies in the dynamic software security space. **What You Will Do**: - Having a strong customer service focus with the commitment to excellence and desire to delight customers and being a customer ambassador who is...
-
Technical Support Engineer
4 weeks ago
Thành phố Hồ Chí Minh, Vietnam Công ty Cổ phần Daikin Air Conditioning Full time**Mô tả công việc**: (Mức lương: Thỏa thuận) 1. Inquiry window to answer the inquiries, contact a related affiliate. Support technical inquires on HVAC products from sales or Branch Technical Support (product specification/ installation/ setting) 2. Support the internal special (technical) project or activity - Support special request Task -...
-
IT Technical Support
6 months ago
Ho Chi Minh City, Vietnam Công Ty TNHH Magna Management Asia (Mma) Full time**Mô tả công việc**: (Mức lương: Thỏa thuận) Job Summary: Provide end-user and store support. Install, and configure hardware, and software, as well as solves basic technical problems. Resolve incidents, and service requests on time. Identify the root causes for issues, and incidents, and escalate to the proper IT Team if needed. Roles and...
-
Technical Support Specialist
6 months ago
Ho Chi Minh City, Vietnam Skedulo Vietnam Full timeSkedulo Vietnam *** - An Phú Plaza, 117-119 Ly Chinh Thang street, Vo Thi Sau ward, District 3, Ho Chi Minh- Hybrid- Posted 11 hours ago- Skills: - English Agile System Admin **Top 3 reasons to join us**: - MacBook Pro provided - Learning & Development stipend: $125 per year - Medical Benefits for Employees, Spouses & Children **Job description**: -...
-
Support Engineer
7 months ago
Ho Chi Minh City, Vietnam The Wise Seeker Services Full timeLocation: Ho Chi Minh **Functions** 1. The Support Engineer is responsible for support delivery, working with customers to resolve technical issues related to running containers on the Microsoft Azure Platform. In addition, the Support Engineer will focus on determining technical support scenarios, supportability asks, support workflow adjustments for...
-
Technical Support Engineer Intern
3 months ago
Thành phố Hồ Chí Minh, Vietnam OPSWAT Full timeOPSWAT is a global cyber security company providing solutions for enterprises since 2002 to identify, detect, and remediate advanced security threats from data and devices coming into and out their networks. Trusted by over 1,000 organizations worldwide and with over 30 anti-malware engines, 100+ data sanitization engines and more than 25 technology...