Net - Technical Support Engineer

7 months ago


Ho Chi Minh City, Vietnam PERSOLKELLY Vietnam Full time

SUMMARY:
The Technical Support Engineer’s primary focus will be ensuring that all Microsoft customers are very

satisfied with the e ectiveness and e ciency of the support they receive. Utilizing knowledge of the

customer environment, they will deliver timely and high-quality incident resolution focusing on root

cause analysis, prevention, and knowledge transfer. They will e ectively manage cases and sub-cases to

ensure timely and high-quality communication with customers and resolution of all issues. They will

develop a relationship with their technical peers for the technology they support and related

technologies to ensure improved collaboration and satisfaction in support.

**Responsibilities Response and Resolution**:

- Reviews issues and contacts customers to understand issues. Ensure customers stay informed as

to the status/solution of their issue. Utilizes troubleshooting tools (e.g., event logs, performance

traces) to help resolve customer issues.
- Resolves or escalates multiple and varied customer issues. Documents technical work and

research.
- Analyzes problems and develops solutions to meet customer needs using log analysis and other

proprietary tools.
- Collaborates on cross-team and cross-product technical issues by working with resources from

other groups as needed to resolve moderately complex customer issues. Readiness
- Attends readiness trainings and non-technical trainings to ensure that they become proficient in

support topics. Product/Process Improvement
- Provides feedback to improve products to more senior engineers or technical advisors.
- Identifies potential defects and escalates to more senior engineers to resolve.
- Uses automated tools to deliver solutions for a wide range of issues. Provides feedback on how

to improve automated tools.
- Follows processes provided by the business.
- Attends case triage meetings and/or case discussions to collaborate and share ideas to resolve

problems.

**Qualifications Required**
- Bachelor's degree in computing science or an IT-related field or has a strong interest in IT field

and self-learned computer language and basics.
- Demonstrate strong customer service attributes
- Exhibit analysis, problem resolution, judgement and decision-making skills in order to assist

customer with their technical issue
- Knowing about some C#/C++/Java or other programming language is preferable.
- Past experience of support professional in IT field or IT technical Consultant will add extra

points.
- Microsoft Dynamics 365 CE Experience would be beneficial but not essential.
- Having knowledge of other Microsoft stack technologies would be appropriate instead (such as

SQL Server, IIS, ADFS, Visual Studio).

**Language Qualification**
- English Language: confident in reading, writing and speaking.

602509



  • Ho Chi Minh City, Vietnam OPSWAT Full time

    OPSWAT is a global cyber security company providing solutions for enterprises since 2002 to identify, detect, and remediate advanced security threats from data and devices coming into and out their networks. Trusted by over 1,000 organizations worldwide and with over 30 anti-malware engines, 100+ data sanitization engines and more than 25 technology...


  • Ho Chi Minh City, Vietnam iTechWX Vietnam Full time

    iTechWX Vietnam *** - Opal Tower, 92 Nguyen Huu Canh, Ward 22, Binh Thanh, Ho Chi Minh- Fresher Accepted- At office- Posted 12 hours ago- Skills: - MySQL C++ **Job description**: **Technical support engineer (IT background)** **About us**: - iTechwx was newly born in the summer of 2022 in Ho Chi Minh City, Vietnam. Our office is located in Binh Thanh...


  • Ho Chi Minh City, Vietnam Công Ty TNHH Buymed Full time

    **Mô tả công việc**: (Mức lương: Thỏa thuận) - Receive user requests/issues feedback - Reproduce & troubleshooting simple issues/bugs - Report bugs to QC or let them reproduce complex issues - Follow & push developers to fix issues/bugs - Announce & respond to users when issues are solved - Working closely with Software Engineers, QCs, and BA...


  • Ho Chi Minh City, Vietnam ADI Consulting Full time

    Job Description: =================== Microsoft Azure, a public cloud computing platform, is a growing collection of integrated cloud services that includes analytics, computing, database, mobile, networking, storage, and web. To establish cloud service, one of the keys is to have the Identities ready in the Cloud. Azure Identity support team belongs to...


  • Ho Chi Minh City, Vietnam CÔNG TY TNHH NASHTECH VIỆT NAM Full time

    **Mô tả công việc**: (Mức lương: Thỏa thuận) - To design, document, and implement technical solutions for various type/size systems, and be fully aware of the integration, maintenance, and migration aspects; - To be the escalation point for technical issues of all technical issues in the project; - To provide software architecture design; - To...

  • Technical Architect

    7 months ago


    Ho Chi Minh City, Vietnam NashTech Full time

    NashTech *** - 364 Cong Hoa, Tan Binh, Ho Chi Minh- Hybrid- Posted 11 hours ago- Skills: - .NET Software Architect Cloud **Top 3 reasons to join us**: - Professional and flexible working environment - Career development and international assignments - Attractive salary and reward initiatives **Job description**: - To design, document, and implement...


  • Ho Chi Minh City, Vietnam Buymed Full time

    Buymed *** - Vincom Center Đồng Khởi, 45A Lý Tự Trọng, p. Bến Nghé,, District 1, Ho Chi Minh- At office- Posted 10 hours ago- Skills: - Business Analyst JavaScript Tester **Top 3 reasons to join us**: - Performance & salary review yearly - Yearly performance bonus - Full salary-based social insurance & PVI Insurance **Job...


  • Ho Chi Minh City, Vietnam Buymed Full time

    Buymed *** - Vincom Center Đồng Khởi, 45A Lý Tự Trọng, p. Bến Nghé,, District 1, Ho Chi Minh- At office- Posted 4 hours ago- Skills: - Business Analyst JavaScript Tester **Top 3 reasons to join us**: - Stock option - Performance & salary review twice per year - Yearly performance bonus **Job description**: - Buymed is Vietnam’s and...


  • Ho Chi Minh City, Vietnam PAL TECH Full time

    **Technical Support Engineer**: PAL TECH - Ứng Tuyển IT Support Cloud - Đăng nhập để xem mức lương - 20 Sông Thao, Tan Binh, Ho Chi Minh- Xem bản đồ- Tại văn phòng- 4 giờ trước **3 Lý Do Để Gia Nhập Công Ty**: - Very attractive salary package - 13th - month salary and performance bonus - Overseas training **Mô Tả...


  • Ho Chi Minh City, Vietnam PAL TECH Full time

    **Technical Support Engineer**: PAL TECH - Ứng Tuyển IT Support Cloud - Đăng nhập để xem mức lương - 20 Sông Thao, Tan Binh, Ho Chi Minh- Xem bản đồ- Tại văn phòng- 2 giờ trước **3 Lý Do Để Gia Nhập Công Ty**: - Very attractive salary package & performance bonus - 20 days annual leaves - Full legal package and 100%...


  • Ho Chi Minh City, Vietnam Công ty TNHH InCorp Việt Nam Full time

    Our client is looking for a **Technical Support Engineer** in Consulting Service Industry. This is a full time on-site role in Ho Chi Minh City, Vietnam. **Responsibilities**: - Represent Microsoft and communicate with Microsoft customers. - Manage relationships with multiple customers, partners and collaborate with business contacts within Microsoft. -...


  • Thành phố Hồ Chí Minh, Vietnam OPSWAT Full time

    OPSWAT is a global cyber security company providing solutions for enterprises since 2002 to identify, detect, and remediate advanced security threats from data and devices coming into and out their networks. Trusted by over 1,000 organizations worldwide and with over 30 anti-malware engines, 100+ data sanitization engines and more than 25 technology...


  • Thành phố Hồ Chí Minh, Vietnam Công Ty Liên Doanh ORANA VIỆT NAM Full time

    **Mô tả công việc**: (Mức lương: Thỏa thuận) Mô tả Công việc Technical support Engineer/Coordinator provides technical support to Technical Project Manager on daily tasks of Optimization projects / Improving Factory efficiency. The Optimization and Improvement project will include the projects reducing production cost, saving energy...


  • Ho Chi Minh City, Vietnam Beryl8 Full time

    **Salesforce Technical Consultant (.NET, SQL)**: Beryl8 - Ứng Tuyển Salesforce SQL.NET - Đăng nhập để xem mức lương - Saigon Tower, Floor 16, 29 Le Duan, District 1, Ho Chi Minh- Xem bản đồ- Tại văn phòng- 1 ngày trước **Mô Tả Công Việc**: As a Technical Consultant, you will be responsible for the scoping, design,...

  • Technical Architect

    7 months ago


    Ho Chi Minh City, Vietnam NashTech Full time

    NashTech - 364 Cong Hoa, Tan Binh, Ho Chi Minh- 239 Xuan Thuy, Hanoi, Vietnam, Cau Giay, Ha Noi- Hybrid- Posted 23 hours ago- Skills: - ASP.NET- MVC- AWS**Top 3 reasons to join us**: - Professional and flexible working environment - Career development and international assignments - Attractive salary and reward initiatives **Job description**: The...


  • Ho Chi Minh City, Vietnam Công Ty TNHH Itechwx Full time

    **Mô tả công việc**: (Mức lương: 18 - 27 triệu VNĐ) - Reviews issues and contacts customers to understand issues. Ensure customers stay informed as to the status/solution of their issue. Utilizes troubleshooting tools (e.g., event logs, performance traces) to help resolve customer issues. - Resolves or escalates multiple and varied customer...


  • Ho Chi Minh City, Vietnam Công Ty TNHH Itechwx Full time

    **Mô tả công việc**: (Mức lương: 20 - 30 triệu VNĐ) Responsibilities include: The support engineer is responsible for support delivery, providing technical support to Azure and Windows Server customers by resolving escalated, complex technical customer issues on the Azure or Windows Server platform and delivering technical support against CPE...


  • Ho Chi Minh City, Vietnam KMS Technology Full time

    Established in 2009, KMS Technology is a U.S.based engineering and services company with development centers in Vietnam. KMS Technology is trusted by international clients for the superior quality of products and expertise of Vietnamese engineers. KMS builds and successfully launches its own software companies through its internal startup incubator, KMS...


  • Ho Chi Minh City, Vietnam KMS Technology Full time

    Company Description Established in 2009, KMS Technology is a U.S.based engineering and services company with development centers in Vietnam. KMS Technology is trusted by international clients for the superior quality of products and expertise of Vietnamese engineers. KMS builds and successfully launches its own software companies through its internal...


  • Ho Chi Minh City, Vietnam ADI Consulting Full time

    **SUMMARY**: The Technical Support Engineer’s primary focus will be ensuring that all Microsoft customers are very satisfied with the e ectiveness and e ciency of the support they receive. Utilizing knowledge of the customer environment, they will deliver timely and high-quality incident resolution focusing on root cause analysis, prevention, and knowledge...