Technical Support Engineer

4 weeks ago

Ho Chi Minh City, Vietnam ADI Consulting Full time

Job Description:
===================

Microsoft Azure, a public cloud computing platform, is a growing collection of integrated cloud services

that includes analytics, computing, database, mobile, networking, storage, and web. To establish cloud

service, one of the keys is to have the Identities ready in the Cloud.

Azure Identity support team belongs to Microsoft CSS Cloud & Enterprise Business Unit. This position

under Azure Identity support team is responsible for delivering Azure Identity Service and support to our

global customers with high customer satisfaction.

The engineer is responsible for support delivery, working with customers to resolve complex technical

customer issues on the Microsoft Azure Platform. In addition, the engineer will focus on determining

technical support scenarios, supportability asks, support workflow adjustments for Azure Identity

components; identifying required tools, cloud access, training, processes, or capabilities for support to

assess issues. Need to closely collaborate with engineering, operations, and other CSS engineers.

Specific measurements include achieving the CPE team goals, time to resolve or escalation, enabling a

response time like competitors, maintaining technical skills through completion of ongoing readiness

and new Azure technology training.

critical issues remotely to WW Microsoft Enterprise Premier Customers with outstanding quality.

Main Responsibilities:
======================

1. The support engineer is responsible for support delivery, providing technical support to azure

customers by resolving escalated, complex technical customer issues on the azure platform and

delivering azure technical support against cpe and workflow efficiency targets; to identify required tools,

cloud access, training, processes or capabilities to assess customer issues in less than 15 minutes; and to

keep escalations to pg operations below 10% of the volume. the ee will need to closely collaborate with

pg engineering and operations, and other cts engineers.

2. The support engineer is a critical role in the implementation of azure platform support capabilities

which include working with the pg and azure supportability pms to implement asks; identify technology,

and/or process readiness needs, and work with training pms and tech leads to ensure support team

readiness; develop relationships with and engage with technology-specific depth queues for customer

incident resolution when required.

3. Specific measurements include achieving the cpe team goals, time to resolution or escalation, enabling

a response time like competitors; maintaining technical skills through completion of ongoing readiness

and platform training; and, in general participating in the creation of future Microsoft support

capabilities for the cloud.

4. The position requires a 24*7 shift, which means accepting the position will allow you to work

overnight shifts in the future.

Qualifications:
==============

**Requirements**:
SOFT SKILLS
- Leadership - handle technically challenging and politically hot customer situations
- Strong communications skills - Excellent spoken and written English communication

skills
- Effective, polished interaction with customer to gather information
- Demonstrable troubleshooting skills
- Cross-team collaboration
- Logical and Critical thinking
- Passion for technology and customer support
- Understanding of cloud vs. on premise computing.

TECHNICAL SKILLS

Networking
- Familiarity with networking concepts including VIPs, NAT, DNS, TCP/IP
- Familiarity with networking tools (ping, tracert, tracemon, wireshark, etc.)
- Understanding of load balancing, geo-redundancy, CDN and VPN technologies

preferred
- Having Azure or other public cloud experience for over 2 years is a plus.
- Understanding or experience of Azure Networking product is a plus.

**Salary**: 16,597,073₫ - 32,567,182₫ per month

  • Technical Support Engineer

    2 months ago

    Ho Chi Minh City, Vietnam Daikin Việt Nam Full time

    **Phúc Lợi**: - Du Lịch - Phụ cấp - Chăm sóc sức khỏe - Đào tạo - Tăng lương - Công tác phí - Phụ cấp thâm niên - Chế độ nghỉ phép **Mô Tả Công Việc**: 1. Inquiry window: - Answer the inquiries, contact a related affiliates - Support technical inquires on HVAC products from sales or Branch Technical Support...

  • Technical Support Engineer

    2 weeks ago

    Ho Chi Minh City, Ho Chi Minh, Vietnam Daikin Việt Nam Full time

    Phúc Lợi: Du Lịch Phụ cấp Chăm sóc sức khỏe- Đào tạo Tăng lương Công tác phí Phụ cấp thâm niên Chế độ nghỉ phépMô Tả Công Việc:Inquiry window: Answer the inquiries, contact a related affiliates Support technical inquires on HVAC products from sales or Branch Technical Support (product specification/ installation/...

  • Technical Support Engineer

    3 weeks ago

    Ho Chi Minh City, Vietnam iTechWX Vietnam Full time

    **Technical Support Engineer (IT Support)**: iTechWX Vietnam - Ứng Tuyển IT Support System Engineer Fresher Accepted - Đăng nhập để xem mức lương - Opal Tower, 92 Nguyen Huu Canh, Ward 22, Binh Thanh, Ho Chi Minh- Xem bản đồ- Tại văn phòng- 3 giờ trước **Mô Tả Công Việc**: - The support engineer is responsible for...

  • Technical Support Engineer

    2 weeks ago

    Ho Chi Minh City, Ho Chi Minh, Vietnam iTechWX Vietnam Full time

    Technical Support Engineer (IT Support):iTechWX Vietnam- Ứng TuyểnIT Support System Engineer Fresher Accepted- Đăng nhập để xem mức lương Opal Tower, 92 Nguyen Huu Canh, Ward 22, Binh Thanh, Ho Chi Minh Xem bản đồ Tại văn phòng 3 giờ trướcMô Tả Công Việc: The support engineer is responsible for providing technical support...

  • Technical Support Engineer

    2 weeks ago

    Ho Chi Minh City, Vietnam OPSWAT Full time

    OPSWAT is a global cyber security company providing solutions for enterprises since 2002 to identify, detect, and remediate advanced security threats from data and devices coming into and out their networks. Trusted by over 1,000 organizations worldwide and with over 30 anti-malware engines, 100+ data sanitization engines and more than 25 technology...

  • Technical Support Engineer

    2 weeks ago

    Ho Chi Minh City, Ho Chi Minh, Vietnam iTechWX Vietnam Full time

    Technical Support Engineer (IT Support, Azure, Cloud):iTechWX Vietnam- Ứng TuyểnIT Support Azure Cloud- Đăng nhập để xem mức lương Opal Tower, 92 Nguyen Huu Canh, Ward 22, Binh Thanh, Ho Chi Minh Xem bản đồ Tại văn phòng 4 giờ trướcMô Tả Công Việc:Microsoft Azure, a public cloud computing platform, is a growing collection...

  • Technical Support Engineer

    3 weeks ago

    Ho Chi Minh City, Vietnam iTechWX Vietnam Full time

    **Technical Support Engineer (IT Support, Azure, Cloud)**: iTechWX Vietnam - Ứng Tuyển IT Support Azure Cloud - Đăng nhập để xem mức lương - Opal Tower, 92 Nguyen Huu Canh, Ward 22, Binh Thanh, Ho Chi Minh- Xem bản đồ- Tại văn phòng- 4 giờ trước **Mô Tả Công Việc**: Microsoft Azure, a public cloud computing platform, is a...

  • Technical Support Engineer

    2 weeks ago

    Ho Chi Minh City, Ho Chi Minh, Vietnam iTechWX Vietnam Full time

    Technical Support Engineer (Azure, Networking):iTechWX Vietnam- Ứng TuyểnAzure Networking- Đăng nhập để xem mức lương Opal Tower, 92 Nguyen Huu Canh, Ward 22, Binh Thanh, Ho Chi Minh Xem bản đồ Tại văn phòng 4 giờ trướcMô Tả Công Việc:The support engineer is responsible for support delivery, providing technical support to...

  • Technical Support Engineer

    3 weeks ago

    Ho Chi Minh City, Vietnam iTechWX Vietnam Full time

    **Technical Support Engineer (IT Support)**: iTechWX Vietnam - Ứng Tuyển IT Support English Fresher Accepted - Đăng nhập để xem mức lương - Opal Tower, 92 Nguyen Huu Canh, Ward 22, Binh Thanh, Ho Chi Minh- Xem bản đồ- Tại văn phòng- 4 giờ trước **Mô Tả Công Việc**: The Technical Support Engineer’s primary focus will be...

  • Technical Support Engineer

    3 weeks ago

    Ho Chi Minh City, Vietnam iTechWX Vietnam Full time

    **Project Description** Technical support for Azure DevOps mainly helps customers deal with the issues with using and configuring Azure DevOps during the development process. It includes agile development functions such as development, testing, project management, project development and so on, provides reasonable explanations and solutions for the issue...

  • Technical Support Engineer

    3 weeks ago

    Ho Chi Minh City, Vietnam iTechWX Vietnam Full time

    iTechWX Vietnam - Opal Tower, 92 Nguyen Huu Canh, Ward 22, Binh Thanh, Ho Chi Minh- Fresher Accepted- At office- Posted 8 hours ago- Skills: - IT Support- Cloud- Azure**Job description**: Microsoft Azure, a public cloud computing platform, is a growing collection of integrated cloud services that includes analytics, computing, database, mobile, networking,...

  • Net - Technical Support Engineer

    4 weeks ago

    Ho Chi Minh City, Vietnam PERSOLKELLY Vietnam Full time

    SUMMARY: The Technical Support Engineer’s primary focus will be ensuring that all Microsoft customers are very satisfied with the e ectiveness and e ciency of the support they receive. Utilizing knowledge of the customer environment, they will deliver timely and high-quality incident resolution focusing on root cause analysis, prevention, and knowledge...

  • Technical Support Engineer

    5 days ago

    Ho Chi Minh City, Vietnam iTechWX Vietnam Full time

    iTechWX Vietnam *** - Opal Tower, 92 Nguyen Huu Canh, Ward 22, Binh Thanh, Ho Chi Minh- Fresher Accepted- At office- Posted 12 hours ago- Skills: - MySQL C++ **Job description**: **Technical support engineer (IT background)** **About us**: - iTechwx was newly born in the summer of 2022 in Ho Chi Minh City, Vietnam. Our office is located in Binh Thanh...

  • Technical Support Engineer

    2 weeks ago

    Ho Chi Minh City, Ho Chi Minh, Vietnam iTechWX Vietnam Full time

    Technical Support Engineer (IT Support) - Night Shift:iTechWX Vietnam- Ứng TuyểnIT Support English Fresher Accepted- Đăng nhập để xem mức lương Opal Tower, 92 Nguyen Huu Canh, Ward 22, Binh Thanh, Ho Chi Minh Xem bản đồ Tại văn phòng 6 giờ trướcMô Tả Công Việc:The Technical Support Engineer's primary focus will be ensuring...

  • Technical Support Engineer

    2 weeks ago

    Ho Chi Minh City, Vietnam Công Ty TNHH Buymed Full time

    **Mô tả công việc**: (Mức lương: Thỏa thuận) - Receive user requests/issues feedback - Reproduce & troubleshooting simple issues/bugs - Report bugs to QC or let them reproduce complex issues - Follow & push developers to fix issues/bugs - Announce & respond to users when issues are solved - Working closely with Software Engineers, QCs, and BA...

  • Technical Support Engineer

    2 months ago

    Ho Chi Minh City, Vietnam iTechWX Vietnam Full time

    **Technical Support Engineer** Responsibilities include: The support engineer is responsible for support delivery, providing technical support to Azure and Windows Server customers by resolving escalated, complex technical customer issues on the Azure or Windows Server platform and delivering technical support against CPE and workflow efficiency targets; to...

  • Technical Support Engineer

    3 weeks ago

    Ho Chi Minh City, Vietnam iTechWX Vietnam Full time

    **Technical Support Engineer** Responsibilities include: The support engineer is responsible for support delivery, providing technical support to Azure and Windows Server customers by resolving escalated, complex technical customer issues on the Azure or Windows Server platform and delivering technical support against CPE and workflow efficiency targets; to...

  • Technical Support Engineer

    2 weeks ago

    Ho Chi Minh City, Ho Chi Minh, Vietnam iTechWX Vietnam Full time

    Technical Support Engineer (IT Support):iTechWX Vietnam- Ứng TuyểnIT Support English Fresher Accepted- Đăng nhập để xem mức lương Opal Tower, 92 Nguyen Huu Canh, Ward 22, Binh Thanh, Ho Chi Minh Xem bản đồ Tại văn phòng 4 giờ trướcMô Tả Công Việc:The Technical Support Engineer's primary focus will be ensuring that all...

  • Technical Support Engineer

    4 weeks ago

    Ho Chi Minh City, Vietnam iTechWX Vietnam Full time

    **ITECHWX VIETNAM** **TECHNICAL SUPPORT ENGINEER- O365 COMMERCIAL** **Responsibilities**: The support engineer is responsible for providing technical support to O365 customers around the globe. In the meantime, support engineer will also help customer solve billing issues or answer billing related questions. The support engineer is a critical role in the...

  • Technical Support Engineer

    3 weeks ago

    Ho Chi Minh City, Vietnam Buymed Full time

    Buymed *** - Vincom Center Đồng Khởi, 45A Lý Tự Trọng, p. Bến Nghé,, District 1, Ho Chi Minh- At office- Posted 4 hours ago- Skills: - Business Analyst JavaScript Tester **Top 3 reasons to join us**: - Stock option - Performance & salary review twice per year - Yearly performance bonus **Job description**: - Buymed is Vietnam’s and...