Technical Support Engineer Intern

4 weeks ago


Thành phố Hồ Chí Minh, Vietnam OPSWAT Full time

OPSWAT is a global cyber security company providing solutions for enterprises since 2002 to identify, detect, and remediate advanced security threats from data and devices coming into and out their networks. Trusted by over 1,000 organizations worldwide and with over 30 anti-malware engines, 100+ data sanitization engines and more than 25 technology integration partners, OPSWAT is a pioneer and leader in data sanitization, vulnerability detection, multi-scanning, device compliance, and cloud access control.

OPSWAT. Protecting the World's Critical Infrastructure

**The Position**

OPSWAT is now searching for **Technical Support Enginee**r **Intern** (TSE Intern) to join our Customer Support team. The TSE Intern manages customer issues to ensure that they are resolved quickly and satisfactorily. He or she also gets involved in other activities such as helping to test and assess new products and product releases, and other special projects. We are looking for an energetic and motivated person who likes interacting with customers, tinkering with software, learning about new technologies, and, "doing what it takes," to contribute to OPSWAT's quick growth.

**What You Will Be Doing**
- Resolving customer issues (which are often technical issues) rapidly and comprehensively, making sure to meet published SLAs.
- Working closely with technically oriented customers (typical customers are engineers and IT personnel).
- Maintaining strong customer relationships through:

- Regularly scheduled conference calls to review open issues
- Timely and reassuring updates to tickets on open issues
- Coordinating activity between Support, R&D, Product Management, and other departments.
- Gaining expertise (both functional and limited technical) in OPSWAT products.

**What We Need From You**
- **Bachelor's degree in computer science (CS), a technical discipline, or equivalent experience.**:

- **Strong knowledge of Windows and Windows server.**:

- **A good foundation of basic networking concepts.**:

- **Basic knowledge of Linux, with an interest to expand that knowledge.**:

- **Strong spoken and written English.**:

- **Presentation skills (be able to describe things and convey ideas to others in an easy way).**:

- **A customer-oriented attitude**.
- A passion for solving problems and making customers happy.
- Ability to think logically, analyze logs and troubleshoot computer software and IT related issues.
- Organizational skills.
- Testing experience is a plus.

**If Would Be Nice If You Had**
- Familiarity with computer programing.
- Technical familiarity with Mac OS.
- Understanding of Cybersecurity domain, including file security, device security, network security and etc.
- Understanding of Network integration skillsets (e.g. Cisco, Dell-EMC, Juniper, Aruba, Ruckus, Meraki, Aerohive, Extreme, etc).
- Understanding of major DevOps tools: Docker, Kubernetes (GCP GKE), CI/CD tools, Terraform, Ansible, Monitoring & Logging Tools (Zipkin, Sentry, Prometheus, ELK stack).
- Understanding of Cloud Based Services (e.g. AWS, GCP).
- Understanding of Linux based infrastructure.
- Familiarity with scripting languages such as bash script, PowerShell, and Python. Configuration and management of databases such as MySQL, Mongo.

OPSWAT is an equal opportunity employer. We celebrate diversity and are committed to providing an environment where equal employment opportunities are extended to all employees and applicants, free of discrimination and harassment of any type. All employment decisions are based on individual qualifications, job requirements, and business needs without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other category protected by federal, state, or local laws.

Recruiting Agencies: we do not accept unsolicited resumes from third party agencies for any of our open positions. To submit resumes for our jobs, there must be a recruiting contract approved by our legal team and endorsed by both parties. We are currently not accepting additional 3rd party agencies at this time.



  • Thành phố Hồ Chí Minh, Vietnam Công Ty Liên Doanh ORANA VIỆT NAM Full time

    **Mô tả công việc**: (Mức lương: Thỏa thuận) Mô tả Công việc Technical support Engineer/Coordinator provides technical support to Technical Project Manager on daily tasks of Optimization projects / Improving Factory efficiency. The Optimization and Improvement project will include the projects reducing production cost, saving energy...


  • Thành phố Hồ Chí Minh, Vietnam Katalon Full time

    **Katalon**: A leading provider of a modern, comprehensive quality management platform. - Company type - IT Product - Company industry - Software Products and Web Services - Company size - 301-500 employees - Country - United States - Working days - Monday - Friday - Overtime policy - No OT - Viettel Complex Building, 285 Cach Mang Thang 8 Street, District...


  • Thành phố Hồ Chí Minh, Vietnam Công ty Cổ phần Daikin Air Conditioning Full time

    **Mô tả công việc**: (Mức lương: Thỏa thuận) 1. Inquiry window to answer the inquiries, contact a related affiliate. Support technical inquires on HVAC products from sales or Branch Technical Support (product specification/ installation/ setting) 2. Support the internal special (technical) project or activity - Support special request Task -...


  • Thành phố Hồ Chí Minh, Vietnam Murex Full time

    **Murex**: Murex - Company type - IT Product - Company industry - Financial Services - Company size - 1000+ employees - Country - France - Working days - Monday - Saturday - Overtime policy - Extra salary for OT - Fresher Accepted - At office - Skills: - Java SQL C++ **Job description**: **Role Overview**: The Operate engineer will provide technical...


  • Ho Chi Minh City, Vietnam Daikin Việt Nam Full time

    **Phúc Lợi**: - Du Lịch - Phụ cấp - Chăm sóc sức khỏe - Đào tạo - Tăng lương - Công tác phí - Phụ cấp thâm niên - Chế độ nghỉ phép **Mô Tả Công Việc**: 1. Inquiry window: - Answer the inquiries, contact a related affiliates - Support technical inquires on HVAC products from sales or Branch Technical Support...


  • Ho Chi Minh City, Vietnam Lazada Tech Hub Full time

    **Technical Support Engineer**: Lazada Tech Hub - Ứng Tuyển System Engineer System Admin English - Đăng nhập để xem mức lương - 29A Nguyễn Đình Chiểu, Đa Kao, District 1, Ho Chi Minh- Xem bản đồ- Linh hoạt- 6 giờ trước **3 Lý Do Để Gia Nhập Công Ty**: - Macbook provided - Attractive package (up to $4000) - Flexible...


  • Thành phố Hồ Chí Minh, Vietnam Công Ty TNHH Itechwx Full time

    **Mô tả công việc**: (Mức lương: 18 - 28 triệu VNĐ) - Reviews issues and contacts customers to understand issues. Ensures customers stay informed as to the status/solution of their issue. Utilizes troubleshooting tools (e.g., event logs, and performance traces) to help resolve customer issues. - Resolves or escalates multiple and varied customer...


  • Thành phố Hồ Chí Minh, Vietnam TLScontact Full time

    In TLScontact we are cultivating a supportive, inclusive working environment where all our employees can thrive and express their talent, whatever their gender, background, race or religion. This is our way to build the most diverse and engaged talent pipeline where each employee’s voice matter and valued. We believe that this approach will lead us to a...


  • Ho Chi Minh City, Vietnam Công ty TNHH Bosch Việt Nam Full time

    **Mô tả công việc**: (Mức lương: Thỏa thuận) **Job Description**: Quality Management Manage quality requirement from customers, set up quality management system from implementation phase to SOP, handle customer's SQM Quality verification market claim and factory claim from 2-Wheeler's Viet Nam & ASEAN customers Manage quality assurance,...


  • Thành phố Hồ Chí Minh, Vietnam KMS Technology Full time

    **Company Description** KMS Technology** was established in 2009 as a U.S.based software services company. With development centers in Vietnam and Mexico, we have been trusted globally for the superlative quality of our software consulting & development services, technology solutions, and engineers' expertise. We pride ourselves on creating brilliant...


  • Thành phố Hồ Chí Minh, Vietnam KMS Technology Full time

    **KMS Technology** was established in 2009 as a U.S.based software services company. With development centers in Vietnam and Mexico, we have been trusted globally for the superlative quality of our software consulting & development services, technology solutions, and engineers' expertise. We pride ourselves on creating brilliant solutions for our clients by...

  • IT Support Engineer

    3 weeks ago


    Thành phố Hồ Chí Minh, Vietnam Công Ty TNHH Itechwx Full time

    **Mô tả công việc**: (Mức lương: Thỏa thuận) Your role & responsibilities - Available to work fixed night shifts onsite (Flexible 9 hours/day from 10PM-7AM) - Utilizes troubleshooting tools (e.g., event logs, and performance traces) to help resolve customer issues. - Resolves or escalates multiple and varied customer issues, and documents...


  • Thành phố Hồ Chí Minh, Vietnam Synopsys Viet Nam Full time

    **Synopsys Viet Nam**: Synopsys Viet Nam - Company type - IT Service and IT Consulting - Company industry - IT Services and IT Consulting - Company size - 501-1000 employees - Country - United States - Working days - Monday - Friday - Overtime policy - No OT - At office - Skills: - IT Support Python System Engineer **Job description**: Synopsys APAC IT...

  • Technical Architect

    1 week ago


    Thành phố Hồ Chí Minh, Vietnam NashTech Full time

    **Technical Architect - Data Engineering** - place **Ho Chi Minh - Vietnam** / Hybrid** - tag **Software Development** **Closing date: 30.04.2025** **Job description**: - To design, document and implement data solutions for various type/size systems, and fully aware the integration, maintenance and migration aspects. - To be the escalation point for...


  • Thành phố Hồ Chí Minh, Vietnam Công Ty Cổ Phần Fundiin Full time

    **Mô tả công việc**: (Mức lương: Thỏa thuận) Fundiin is the BNPL pioneer and current leader in Vietnam in providing zero-cost buy-now-pay-later facilities, helping retailers increase sales by up to 30%. BNPL is the first step in our mission to accelerate the path to financial freedom for people in Vietnam and, eventually, Southeast...


  • Thành phố Hồ Chí Minh, Vietnam Ampere Computing Full time

    **Description** **Invent the future with us.** Recognized by Fast Company's 2023 100 Best Workplaces for Innovators List, Ampere is a semiconductor design company for a new era, leading the future of computing with an innovative approach to CPU design focused on high-performance, energy efficient, sustainable cloud computing. By providing a new level of...


  • Thành phố Hồ Chí Minh, Vietnam Ampere Computing Full time

    **Description** **Invent the future with us.** Recognized by Fast Company's 2023 100 Best Workplaces for Innovators List, Ampere is a semiconductor design company for a new era, leading the future of computing with an innovative approach to CPU design focused on high-performance, energy efficient, sustainable cloud computing. By providing a new level of...


  • Thành phố Hồ Chí Minh, Vietnam Ampere Computing Full time

    **Description** **Invent the future with us.** Recognized by Fast Company's 2023 100 Best Workplaces for Innovators List, Ampere is a semiconductor design company for a new era, leading the future of computing with an innovative approach to CPU design focused on high-performance, energy efficient, sustainable cloud computing. By providing a new level of...


  • Thành phố Hồ Chí Minh, Vietnam Ampere Computing Full time

    **Description** **Invent the future with us.** Recognized by Fast Company's 2023 100 Best Workplaces for Innovators List, Ampere is a semiconductor design company for a new era, leading the future of computing with an innovative approach to CPU design focused on high-performance, energy efficient, sustainable cloud computing. By providing a new level of...

  • Business Analyst

    4 weeks ago


    Thành phố Hồ Chí Minh, Vietnam HONGTHAI Technical Full time

    **HONGTHAI Technical**: Vietnam Enterprise Landing and Global Security Technology Experts - Company type - IT Service and IT Consulting - Company industry - IT Services and IT Consulting - Company size - 1-50 employees - Country - China - Working days - Monday - Friday - Overtime policy - No OT - At office - Skills: - Business Analyst Agile Scrum **Job...