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Technical Support Engineer Intern

1 month ago

Thành phố Hồ Chí Minh, Vietnam OPSWAT Full time

OPSWAT is a global cyber security company providing solutions for enterprises since 2002 to identify, detect, and remediate advanced security threats from data and devices coming into and out their networks. Trusted by over 1,000 organizations worldwide and with over 30 anti-malware engines, 100+ data sanitization engines and more than 25 technology integration partners, OPSWAT is a pioneer and leader in data sanitization, vulnerability detection, multi-scanning, device compliance, and cloud access control.

OPSWAT. Protecting the World's Critical Infrastructure

**The Position**

OPSWAT is now searching for **Technical Support Enginee**r **Intern** (TSE Intern) to join our Customer Support team. The TSE Intern manages customer issues to ensure that they are resolved quickly and satisfactorily. He or she also gets involved in other activities such as helping to test and assess new products and product releases, and other special projects. We are looking for an energetic and motivated person who likes interacting with customers, tinkering with software, learning about new technologies, and, "doing what it takes," to contribute to OPSWAT's quick growth.

**What You Will Be Doing**
- Resolving customer issues (which are often technical issues) rapidly and comprehensively, making sure to meet published SLAs.
- Working closely with technically oriented customers (typical customers are engineers and IT personnel).
- Maintaining strong customer relationships through:

- Regularly scheduled conference calls to review open issues
- Timely and reassuring updates to tickets on open issues
- Coordinating activity between Support, R&D, Product Management, and other departments.
- Gaining expertise (both functional and limited technical) in OPSWAT products.

**What We Need From You**
- **Bachelor's degree in computer science (CS), a technical discipline, or equivalent experience.**:

- **Strong knowledge of Windows and Windows server.**:

- **A good foundation of basic networking concepts.**:

- **Basic knowledge of Linux, with an interest to expand that knowledge.**:

- **Strong spoken and written English.**:

- **Presentation skills (be able to describe things and convey ideas to others in an easy way).**:

- **A customer-oriented attitude**.
- A passion for solving problems and making customers happy.
- Ability to think logically, analyze logs and troubleshoot computer software and IT related issues.
- Organizational skills.
- Testing experience is a plus.

**If Would Be Nice If You Had**
- Familiarity with computer programing.
- Technical familiarity with Mac OS.
- Understanding of Cybersecurity domain, including file security, device security, network security and etc.
- Understanding of Network integration skillsets (e.g. Cisco, Dell-EMC, Juniper, Aruba, Ruckus, Meraki, Aerohive, Extreme, etc).
- Understanding of major DevOps tools: Docker, Kubernetes (GCP GKE), CI/CD tools, Terraform, Ansible, Monitoring & Logging Tools (Zipkin, Sentry, Prometheus, ELK stack).
- Understanding of Cloud Based Services (e.g. AWS, GCP).
- Understanding of Linux based infrastructure.
- Familiarity with scripting languages such as bash script, PowerShell, and Python. Configuration and management of databases such as MySQL, Mongo.

OPSWAT is an equal opportunity employer. We celebrate diversity and are committed to providing an environment where equal employment opportunities are extended to all employees and applicants, free of discrimination and harassment of any type. All employment decisions are based on individual qualifications, job requirements, and business needs without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other category protected by federal, state, or local laws.

Recruiting Agencies: we do not accept unsolicited resumes from third party agencies for any of our open positions. To submit resumes for our jobs, there must be a recruiting contract approved by our legal team and endorsed by both parties. We are currently not accepting additional 3rd party agencies at this time.