IT Support Engineer

4 weeks ago

Thành phố Hồ Chí Minh, Vietnam Công Ty TNHH Itechwx Full time

**Mô tả công việc**:
(Mức lương: Thỏa thuận)

Your role & responsibilities
- Available to work fixed night shifts onsite (Flexible 9 hours/day from 10PM-7AM)
- Utilizes troubleshooting tools (e.g., event logs, and performance traces) to help resolve customer issues.
- Resolves or escalates multiple and varied customer issues, and documents technical work and research.
- Collaborates on cross-team and cross-product technical issues by working with resources from other groups as needed to resolve moderately complex customer issues.
- Attends readiness training and non-technical training to ensure that they become proficient in support topics.
- Identifies potential defects and escalates to more senior engineers to resolve them.
- Attends case triage meetings or case discussions to collaborate and share ideas to resolve problems.

Your skills & qualifications
- Strong proficiency in English (4 skills)
- Willingness to work fixed night shifts (10 PM - 7 AM)
- 5 days work week, 2 unfixed days off
- A genuine passion for IT and a desire to grow within the industry.
- A customer-focused mindset with the ability to provide exceptional service

Benefits for you
- Performance Bonus
Social and Health insurance follow Vietnamese Law
Young & Dynamic Working Environment
International Culture
24/7 Insurance for Night-shift
Annual Health Check-up

**Chức vụ**: Nhân viên/Chuyên viên

**Hình thức làm việc**: Toàn thời gian

**Quyền lợi được hưởng**:

- Performance Bonus
Social and Health insurance follow Vietnamese Law
Young & Dynamic Working Environment
International Culture
24/7 Insurance for Night-shift
Annual Health Check-up

**Yêu cầu bằng cấp (tối thiểu)**: Trung cấp - Nghề

**Yêu cầu công việc**:
English, IT Support, Technical Support

**Yêu cầu giới tính**: Nam/Nữ

**Ngành nghề**: IT Phần Cứng,IT Phần Mềm,IT Support,SQL

Trung cấp - Nghề
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